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Compare Cisco Unified Contact Center Express and TCN

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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
(12)
4.4 out of 5
Cisco Unified Contact Center Express
By Cisco
TCN
TCN
(5)
4.5 out of 5
TCN
By TCN
At a Glance
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
Star Rating
(12)4.4 out of 5
Market Segments
Mid-Market (72.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Contact Center Express
TCN
TCN
Star Rating
(5)4.5 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Information
Entry-Level Pricing
Contact Us Per Month
Browse all 6 pricing plans
Pricing
Entry-Level Pricing
Cisco Unified Contact Center Express
No pricing available
TCN
TCN Operator
Contact Us
Per Month
Browse all 6 pricing plans
Free Trial
Cisco Unified Contact Center Express
No trial information available
TCN
Free Trial is available
Ratings
Meets Requirements
8.9
6
Not enough data
Ease of Use
8.1
6
Not enough data
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
9.2
6
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
5.3
5
Not enough data
Features by Category
Auto DialerHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
8.8
85
Not enough data
Channels
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Functions
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Administrative
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
TCN
TCN
Cisco Unified Contact Center Express and TCN are categorized as Contact Center
Unique Categories
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express has no unique categories
TCN
Reviews
Reviewers' Company Size
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
Small-Business(50 or fewer emp.)
0%
Mid-Market(51-1000 emp.)
72.7%
Enterprise(> 1000 emp.)
27.3%
TCN
TCN
Small-Business(50 or fewer emp.)
0%
Mid-Market(51-1000 emp.)
100.0%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
Information Technology and Services
36.4%
Transportation/Trucking/Railroad
9.1%
Real Estate
9.1%
Non-Profit Organization Management
9.1%
Machinery
9.1%
Other
27.3%
TCN
TCN
Financial Services
80.0%
Banking
20.0%
‐
‐
‐
Other
0.0%
Most Helpful Reviews
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
Most Helpful Favorable Review
Janis B.
JB
Janis B.
Verified User in Transportation/Trucking/Railroad

Cisco UCCX allows businesses to step into automated call routing and queue without breaking the bank. UCCX also keeps things in house as it's an on-premise solution. While this is not as feature-full as the UCCE, UCCX still allows powerful scripting,...

Most Helpful Critical Review
TCN
TCN
Most Helpful Favorable Review
Manikandan K.
MK
Manikandan K.
Verified User in Financial Services

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured...

Most Helpful Critical Review
Verified User
G
Verified User in Financial Services

I don't have anything to date that I dislike about TCN. It is a great product created by great people who care about their customers.

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Discussions
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express Discussions
Monty the Mongoose crying
Cisco Unified Contact Center Express has no discussions with answers
See all discussions
TCN
TCN Discussions
Monty the Mongoose crying
TCN has no discussions with answers
See all discussions
Ask Cisco Unified Contact Center Express a QuestionContact Cisco Unified Contact Center Express
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