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At a Glance
Circle
Circle
Star Rating
(85)4.8 out of 5
Market Segments
Small-Business (91.3% of reviews)
Information
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 5 pricing plans
Heartbeat
Heartbeat
Star Rating
(23)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Information
Entry-Level Pricing
Starting at $40.00 Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Circle excels in ease of use with a score of 9.0, while Heartbeat outshines with a score of 9.7, indicating that Heartbeat may offer a more intuitive interface for new users.
  • Reviewers mention that Circle's customer intelligence feature scores 7.1, which is significantly lower than Heartbeat's impressive 9.1, suggesting that Heartbeat provides more robust analytics capabilities for understanding customer behavior.
  • G2 users highlight that Circle's quality of support is rated at 8.9, but Heartbeat's support quality is rated higher at 9.6, indicating that users may find Heartbeat's customer service more responsive and helpful.
  • Users on G2 report that Circle's all-in-one dashboard scores 8.0, while Heartbeat's dashboard is rated at 9.2, suggesting that Heartbeat offers a more comprehensive and user-friendly dashboard experience.
  • Reviewers mention that Circle's gamification feature scores 7.8, but Heartbeat does not have a comparable feature, which may limit Circle's ability to engage users through game-like elements.
  • Users say that Circle's entry-level price is slightly lower at $39.00 compared to Heartbeat's starting price of $40.00, making Circle a marginally more affordable option for small businesses looking to get started.
Featured Products
Pricing
Entry-Level Pricing
Circle
Basic
$39.00
Per Month
Browse all 5 pricing plans
Heartbeat
Starter
Starting at $40.00
Per Month
Browse all 3 pricing plans
Free Trial
Circle
Free Trial is available
Heartbeat
Free Trial is available
Ratings
Meets Requirements
9.0
71
9.3
16
Ease of Use
9.1
79
9.7
17
Ease of Setup
8.7
74
9.2
17
Ease of Admin
8.7
62
9.6
16
Quality of Support
9.0
67
9.6
16
Has the product been a good partner in doing business?
9.4
62
9.8
16
Product Direction (% positive)
9.8
74
10.0
16
Features by Category
Online Community ManagementHide 21 FeaturesShow 21 Features
7.2
1,043
8.7
74
Community Building
6.9
65
6.7
6
6.8
64
8.3
7
6.7
42
Not enough data
5.5
43
Not enough data
8.4
42
Not enough data
8.7
41
Not enough data
Community Improvement
8.0
42
Not enough data
5.9
43
Not enough data
5.4
42
Not enough data
3.9
41
Not enough data
Customer Analytics
7.0
61
9.1
9
8.2
63
9.9
12
7.0
61
7.5
10
7.2
60
9.1
11
Community Management
8.0
62
9.4
9
8.1
64
9.2
10
8.5
42
Not enough data
Community Analytics
7.5
42
Not enough data
7.5
42
Not enough data
7.4
39
Not enough data
8.3
42
Not enough data
Categories
Categories
Shared Categories
Circle
Circle
Heartbeat
Heartbeat
Circle and Heartbeat are categorized as Online Community Management
Unique Categories
Circle
Circle has no unique categories
Heartbeat
Heartbeat has no unique categories
Reviews
Reviewers' Company Size
Circle
Circle
Small-Business(50 or fewer emp.)
91.3%
Mid-Market(51-1000 emp.)
8.8%
Enterprise(> 1000 emp.)
0%
Heartbeat
Heartbeat
Small-Business(50 or fewer emp.)
86.4%
Mid-Market(51-1000 emp.)
9.1%
Enterprise(> 1000 emp.)
4.5%
Reviewers' Industry
Circle
Circle
Marketing and Advertising
11.3%
Professional Training & Coaching
8.8%
E-Learning
8.8%
Education Management
8.8%
Consulting
7.5%
Other
55.0%
Heartbeat
Heartbeat
Professional Training & Coaching
22.7%
Consulting
9.1%
Higher Education
9.1%
Health, Wellness and Fitness
9.1%
E-Learning
9.1%
Other
40.9%
Most Helpful Reviews
Circle
Circle
Most Helpful Favorable Review
Narendran S.
NS
Narendran S.
Verified User in Commercial Real Estate

1. Ease of Setup 2. Good APIs 3. Constant Updates and launch of new features 4. Range of customizable space types 5. Range of privacy settings 6. Good UI and UX 7. Fairly robust & customizable course module 8. Very good onboarding & ongoing support

Most Helpful Critical Review
Murray N.
MN
Murray N.
Verified User in Information Technology and Services

They provide slow low quality support to there users. Most of the support comes from there own online community q and a which is slow and spammy.

Heartbeat
Heartbeat
Most Helpful Favorable Review
Jolene U.
JU
Jolene U.
Verified User in Writing and Editing

Heartbeat offers a lot of great features for creating a community platform. I love having the Heartbeat app, with courses included. Heartbeat listens to their users, provides consistent updates, and continually makes improvements to serve their...

Most Helpful Critical Review
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Discussions
Circle
Circle Discussions
Monty the Mongoose crying
Circle has no discussions with answers
Heartbeat
Heartbeat Discussions
Monty the Mongoose crying
Heartbeat has no discussions with answers