Compare ChurnZero and Velaris 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,357)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroVelaris
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Monitoring with a score of 9.2, indicating a robust ability to track customer engagement effectively, while Velaris trails slightly at 8.8. Reviewers mention that ChurnZero's real-time alerts and insights help teams proactively manage customer relationships.
- Reviewers mention that ChurnZero's Quality of Support is outstanding, scoring 9.6, which is higher than Velaris's 9.5. Users on G2 appreciate the responsive customer service and extensive knowledge base provided by ChurnZero, making it easier to resolve issues quickly.
- Users say that ChurnZero's Churn Risk prediction feature, rated at 8.7, is particularly effective, allowing businesses to identify at-risk customers early. In contrast, Velaris's score of 8.5 suggests it may not be as proactive in this area, according to user feedback.
- G2 users report that Velaris shines in API & Integrations, scoring 8.8 compared to ChurnZero's 8.5. Reviewers mention that Velaris offers a wider range of integrations with other tools, making it easier to connect with existing systems.
- Users report that ChurnZero's Scalability is a significant advantage, with a score of 9.0, which is higher than Velaris's 8.8. Reviewers mention that ChurnZero can easily adapt to growing business needs, making it a preferred choice for expanding companies.
- Reviewers mention that Velaris's Customization options are impressive, scoring 8.5, which allows users to tailor the platform to their specific needs. In comparison, ChurnZero's score of 8.6 indicates it offers customization, but users feel Velaris provides more flexibility in this area.
Featured Products
Sponsored
Dock
(122)
Customer Success
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Customer Success
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Product Fruits
(123)
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableVelaris
No pricing availableFree Trial
ChurnZero
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
9.1
1,105
8.8
89
Ease of Use
8.5
1,110
8.6
90
Ease of Setup
7.8
466
8.4
66
Ease of Admin
8.4
457
9.0
35
Quality of Support
9.6
1,028
9.5
88
Has the product been a good partner in doing business?
9.6
462
9.3
35
Product Direction (% positive)
9.4
1,041
9.6
89
Features by Category
Customer Information
8.9
870
|
Verified
8.9
75
9.2
855
|
Verified
8.8
74
8.9
848
|
Verified
8.8
75
8.7
807
|
Verified
8.6
72
9.2
869
|
Verified
8.6
73
8.7
791
|
Verified
8.5
71
8.6
693
|
Verified
8.4
69
Predictions
8.7
835
|
Verified
8.5
70
7.8
616
|
Verified
8.1
69
8.7
706
|
Verified
8.5
69
7.7
518
|
Verified
7.7
65
Platform
8.6
859
|
Verified
8.6
70
8.6
765
|
Verified
8.8
71
8.6
746
|
Verified
8.6
69
8.7
779
|
Verified
8.5
69
8.9
844
|
Verified
8.2
70
8.6
811
|
Verified
8.5
71
9.0
778
|
Verified
8.8
69
9.1
715
|
Verified
8.9
68
9.2
835
|
Verified
8.7
70
9.1
794
|
Verified
8.7
71
Generative AI
7.8
201
Feature Not Available
7.9
200
Feature Not Available
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Sales Team
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Not enough data
Intelligence
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Not enough data
Mapping
8.0
60
Not enough data
8.3
64
Not enough data
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Platform Basics
8.6
129
Not enough data
8.7
135
Not enough data
Platform Data
8.6
139
Not enough data
8.4
131
Not enough data
9.0
148
Not enough data
8.5
132
Not enough data
Platform Additional Functionality
8.8
131
Not enough data
8.8
139
Not enough data
8.9
137
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Not enough data
8.2
66
Not enough data
Onboarding Setup
9.0
258
Not enough data
8.6
247
Not enough data
8.6
227
Not enough data
Project Tracking
9.0
233
Not enough data
8.7
223
Not enough data
8.6
219
Not enough data
8.9
262
Not enough data
8.7
225
Not enough data
Customer Engagement
8.5
219
Not enough data
8.9
240
Not enough data
8.3
200
Not enough data
8.9
236
Not enough data
8.7
226
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Velaris are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Velaris has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.7%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.5%
Financial Services
2.4%
Other
36.0%
Computer Software
24.7%
Information Technology and Services
17.2%
Marketing and Advertising
11.8%
Logistics and Supply Chain
6.5%
Mental Health Care
3.2%
Other
36.6%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
Velaris
Most Helpful Favorable Review
Stephanie H.
Verified User in Computer Software
As a company, every person that we've interacted with so far is ace! Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge...
Most Helpful Critical Review
Anjana P.
Verified User in Logistics and Supply Chain
There is nothing thus far at the moment.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Stephanie H.
Verified User in Computer Software
As a company, every person that we've interacted with so far is ace! Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge...
Verified User in Computer Software
The customer service was poor and unresponsive
Anjana P.
Verified User in Logistics and Supply Chain
There is nothing thus far at the moment.
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Velaris has no discussions with answers
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