Compare ChurnZero and Totango 
- Users report that Totango's Customer Health Scores feature, rated at 8.2, provides a solid overview of customer engagement, but ChurnZero excels with a score of 8.9, indicating a more comprehensive approach to monitoring customer health.
- Reviewers mention that ChurnZero's Quality of Support is significantly higher at 9.6 compared to Totango's 8.5, highlighting that users find ChurnZero's support team more responsive and helpful in resolving issues.
- G2 users note that Totango's Ease of Setup is rated at 7.3, which some find challenging, while ChurnZero's score of 7.8 suggests a smoother onboarding experience, making it easier for teams to get started quickly.
- Users on G2 highlight that ChurnZero's Playbooks feature, rated at 8.7, offers more robust guidance for customer engagement strategies compared to Totango's score of 7.8, which some users feel lacks depth.
- Reviewers say that ChurnZero's Data Analytics capabilities, rated at 8.6, provide more insightful metrics and reporting options than Totango's 7.7, allowing users to make better-informed decisions based on data.
- Users report that Totango's Multi-user Access and Collaboration feature scores 8.4, which is decent, but ChurnZero's 8.7 indicates a more seamless experience for teams working together on customer success initiatives.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
