Compare ChurnZero and Totango 
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
ChurnZero
Star Rating
(1,379)4.7 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroTotango
Star Rating
(1,041)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in customer support, with a Quality of Support score of 9.6 compared to Totango's 8.5. Reviewers mention that ChurnZero's support team is responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that ChurnZero offers superior customer health scores and monitoring features, scoring 8.9 and 9.2 respectively, while Totango scores 8.2 and 8.5. Users on G2 appreciate ChurnZero's ability to provide actionable insights into customer engagement and retention.
- Users say that ChurnZero's onboarding setup, particularly its workflows and templates, is more intuitive, with scores of 9.0 and 8.6, compared to Totango's 8.3 and 8.1. Reviewers highlight that ChurnZero's onboarding process helps teams get up to speed faster.
- G2 users report that Totango has a slight edge in data security, scoring 8.6 against ChurnZero's 9.1. However, reviewers mention that ChurnZero's overall performance and reliability, with a score of 9.2, make it a strong contender in this area.
- Users on G2 highlight that ChurnZero's predictive modeling and churn risk features are more advanced, scoring 8.7 and 7.9, while Totango scores 6.7 and 7.3. Reviewers mention that ChurnZero's machine learning capabilities provide better insights for upselling opportunities.
- Reviewers mention that Totango's user segmentation capabilities score 8.2, while ChurnZero shines with a score of 9.2. Users report that ChurnZero's segmentation tools allow for more precise targeting and personalized customer interactions.
Featured Products
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Customer Success
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Product Fruits
(126)
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ChurnZero
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.0
1,127
8.4
870
Ease of Use
8.5
1,132
8.2
883
Ease of Setup
7.8
477
7.4
418
Ease of Admin
8.4
466
7.9
339
Quality of Support
9.6
1,048
8.4
745
Has the product been a good partner in doing business?
9.6
470
8.6
340
Product Direction (% positive)
9.4
1,062
8.7
847
Features by Category
Customer Information
8.9
887
|
Verified
8.2
686
|
Verified
9.2
872
|
Verified
8.5
666
|
Verified
8.9
865
|
Verified
8.4
660
|
Verified
8.7
823
|
Verified
7.7
556
|
Verified
9.2
886
|
Verified
8.6
675
|
Verified
8.7
808
|
Verified
8.0
613
|
Verified
8.6
710
|
Verified
7.4
486
|
Verified
Predictions
8.7
852
|
Verified
7.9
584
|
Verified
7.9
631
|
Verified
7.2
550
|
Verified
8.7
722
|
Verified
8.0
592
|
Verified
7.6
532
|
Verified
6.6
415
|
Verified
Platform
8.6
876
|
Verified
8.0
669
|
Verified
8.6
782
|
Verified
7.7
606
|
Verified
8.6
762
|
Verified
7.9
610
|
Verified
8.7
795
|
Verified
8.1
619
|
Verified
8.9
860
|
Verified
7.9
643
|
Verified
8.6
827
|
Verified
8.0
634
|
Verified
9.0
794
|
Verified
8.4
628
|
Verified
9.1
731
|
Verified
8.5
550
|
Verified
9.2
851
|
Verified
8.2
659
|
Verified
9.1
809
|
Verified
8.4
629
|
Verified
Generative AI
7.8
214
Feature Not Available
7.9
214
Feature Not Available
User Analysis
8.8
110
7.2
43
8.8
118
7.1
48
User Support
9.1
123
7.9
47
7.8
61
6.7
31
8.7
86
Feature Not Available
Walkthrough Type
8.0
83
Feature Not Available
8.2
77
6.8
34
Data Sourcing
Not enough data
8.2
157
|
Verified
Not enough data
8.1
156
|
Verified
Not enough data
7.2
89
Not enough data
7.7
90
Intelligence
Not enough data
Feature Not Available
Not enough data
7.3
136
|
Verified
Not enough data
Feature Not Available
Sales Team
8.3
65
7.5
55
8.5
64
Feature Not Available
8.8
78
7.6
61
Intelligence
8.4
71
7.5
59
7.6
65
7.1
53
8.4
64
7.2
50
Mapping
8.0
63
Feature Not Available
8.3
67
Feature Not Available
Platform Basics
8.5
119
8.2
115
8.7
121
7.9
119
8.7
108
8.3
111
8.4
103
Feature Not Available
8.6
116
7.7
102
Platform Basics
8.6
138
8.4
199
|
Verified
8.6
144
8.3
198
|
Verified
Platform Data
8.6
148
8.1
194
|
Verified
8.4
140
7.9
195
|
Verified
8.9
157
8.3
215
|
Verified
8.5
141
8.3
200
|
Verified
Platform Additional Functionality
8.7
140
8.3
191
|
Verified
8.8
148
7.9
201
|
Verified
8.9
146
8.1
172
Analytics
8.9
188
8.2
88
8.8
169
8.2
82
8.4
133
Feature Not Available
7.6
106
Feature Not Available
Customization
8.5
135
8.1
77
7.6
97
Feature Not Available
8.3
95
7.7
64
8.2
102
Feature Not Available
Generative AI
8.2
71
6.6
39
8.2
70
6.4
40
Onboarding Setup
9.0
270
8.3
195
8.6
258
8.0
187
8.7
238
8.1
177
Project Tracking
8.9
244
8.3
176
8.7
234
Feature Not Available
8.5
230
8.0
172
8.8
274
8.5
185
8.7
236
8.0
170
Customer Engagement
8.5
230
8.0
163
8.9
252
8.1
180
8.3
211
7.9
175
8.9
247
8.4
174
8.7
237
Feature Not Available
Categories
Categories
Shared Categories
ChurnZero and Totango are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Totango is categorized as SAP Store and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
15.9%
Marketing and Advertising
5.4%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
35.9%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Computer Software
The customer service was poor and unresponsive
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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