Compare ChurnZero and involve.ai 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroinvolve.ai
Star Rating
(40)4.8 out of 5
Market Segments
Small-Business (74.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about involve.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while involve.ai shines with a perfect score of 10.0, indicating that involve.ai provides more comprehensive health metrics for customer engagement.
- Reviewers mention that ChurnZero's Ease of Setup is rated at 7.8, which is significantly lower than involve.ai's 9.4, suggesting that users find involve.ai easier to implement and integrate into their existing systems.
- G2 users highlight that both platforms have a strong Quality of Support with identical ratings of 9.6, indicating that users can expect excellent assistance from both ChurnZero and involve.ai when issues arise.
- Users on G2 report that ChurnZero's Customer Segments feature is rated at 9.2, which is notably higher than involve.ai's 7.5, suggesting that ChurnZero offers more robust segmentation capabilities for targeted customer engagement.
- Reviewers mention that involve.ai outperforms ChurnZero in Machine Learning capabilities, scoring 9.4 compared to ChurnZero's 7.7, indicating that involve.ai may provide more advanced predictive analytics and insights.
- Users say that ChurnZero's Scalability is rated at 9.0, which is higher than involve.ai's 8.9, suggesting that ChurnZero may be better suited for businesses anticipating significant growth and needing to scale their customer success efforts effectively.
Featured Products
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Customer Success
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Product Fruits
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableinvolve.ai
No pricing availableFree Trial
ChurnZero
No trial information availableinvolve.ai
No trial information availableRatings
Meets Requirements
9.1
1,104
9.4
16
Ease of Use
8.5
1,109
9.3
17
Ease of Setup
7.8
465
9.4
6
Ease of Admin
8.4
456
10.0
6
Quality of Support
9.6
1,027
9.6
16
Has the product been a good partner in doing business?
9.6
461
9.6
8
Product Direction (% positive)
9.4
1,040
9.2
14
Features by Category
Customer Information
8.9
869
|
Verified
10.0
6
9.2
854
|
Verified
9.4
6
8.9
847
|
Verified
8.6
6
8.7
806
|
Verified
Not enough data
9.2
868
|
Verified
7.5
6
8.7
790
|
Verified
8.9
6
8.6
692
|
Verified
Feature Not Available
Predictions
8.7
834
|
Verified
9.4
6
7.9
615
|
Verified
Not enough data
8.7
705
|
Verified
8.6
6
7.7
517
|
Verified
9.4
6
Platform
8.6
858
|
Verified
7.8
6
8.6
764
|
Verified
8.6
6
8.6
745
|
Verified
8.6
6
8.7
778
|
Verified
8.3
6
8.9
843
|
Verified
8.3
6
8.6
810
|
Verified
8.9
6
9.0
777
|
Verified
8.9
6
9.1
714
|
Verified
9.4
6
9.2
834
|
Verified
9.4
6
9.1
793
|
Verified
9.7
6
Generative AI
7.8
200
Feature Not Available
7.9
199
Feature Not Available
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Sales Team
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Not enough data
Intelligence
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Not enough data
Mapping
8.0
60
Not enough data
8.3
64
Not enough data
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Feature Not Available
8.2
66
Feature Not Available
Onboarding Setup
9.0
257
Not enough data
8.6
246
Not enough data
8.7
226
Not enough data
Project Tracking
9.0
232
Not enough data
8.8
222
Not enough data
8.6
218
Not enough data
8.9
261
Not enough data
8.8
224
Not enough data
Customer Engagement
8.5
218
Not enough data
8.9
239
Not enough data
8.3
199
Not enough data
8.9
235
Not enough data
8.7
225
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ChurnZero and involve.ai are categorized as Experience Management and Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
involve.ai is categorized as Proactive Customer Retention
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
involve.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Computer Software
30.8%
Information Technology and Services
17.9%
Internet
7.7%
Online Media
5.1%
Education Management
5.1%
Other
33.3%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
involve.ai
Most Helpful Favorable Review
Verified User in Internet
Visibility into your entire customer base
Most Helpful Critical Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Internet
Visibility into your entire customer base
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
involve.ai has no discussions with answers
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