Compare ChurnZero and CustomerGauge 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Enterprise (44.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustomerGauge
Star Rating
(47)4.7 out of 5
Market Segments
Enterprise (44.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CustomerGauge excels in Customer Health Scores with a score of 8.5, while ChurnZero outperforms in Customer Monitoring with a score of 9.2, indicating that ChurnZero provides more robust tools for tracking customer engagement.
- Reviewers mention that CustomerGauge's Playbooks feature scores only 6.2, which is significantly lower than ChurnZero's 8.7, suggesting that ChurnZero offers more effective and user-friendly playbook functionalities for guiding customer interactions.
- G2 users highlight that CustomerGauge has a strong Quality of Support rating of 9.6, matching ChurnZero's score, indicating that both platforms provide excellent customer service, but users may find more tailored support experiences with CustomerGauge.
- Users on G2 note that ChurnZero's Churn Risk prediction feature scores 8.7, compared to CustomerGauge's 7.4, suggesting that ChurnZero may offer more accurate and actionable insights for identifying at-risk customers.
- Reviewers say that CustomerGauge's Surveys feature is rated at 9.0, which is higher than ChurnZero's 8.6, indicating that CustomerGauge may provide a more effective survey tool for gathering customer feedback.
- Users report that ChurnZero shines in Data Analytics with a score of 8.6, while CustomerGauge's score is slightly lower at 8.1, suggesting that ChurnZero may offer more comprehensive analytics capabilities for understanding customer behavior.
Featured Products
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Dock
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Customer Success
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustomerGauge
No pricing availableFree Trial
ChurnZero
No trial information availableCustomerGauge
No trial information availableRatings
Meets Requirements
9.1
1,104
8.7
37
Ease of Use
8.5
1,109
8.8
38
Ease of Setup
7.8
465
8.7
32
Ease of Admin
8.4
456
8.8
32
Quality of Support
9.6
1,027
9.6
38
Has the product been a good partner in doing business?
9.6
461
9.6
32
Product Direction (% positive)
9.4
1,040
9.7
37
Features by Category
Customer Information
8.9
869
|
Verified
Not enough data
9.2
854
|
Verified
Not enough data
8.9
847
|
Verified
Not enough data
8.7
806
|
Verified
Not enough data
9.2
868
|
Verified
Not enough data
8.7
790
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
Predictions
8.7
834
|
Verified
Not enough data
7.9
615
|
Verified
Not enough data
8.7
705
|
Verified
Not enough data
7.7
517
|
Verified
Not enough data
Platform
8.6
858
|
Verified
Not enough data
8.6
764
|
Verified
Not enough data
8.6
745
|
Verified
Not enough data
8.7
778
|
Verified
Not enough data
8.9
843
|
Verified
Not enough data
8.6
810
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
9.2
834
|
Verified
Not enough data
9.1
793
|
Verified
Not enough data
Generative AI
7.8
200
Not enough data
7.9
199
Not enough data
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Sales Team
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Not enough data
Intelligence
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Not enough data
Mapping
8.0
60
Not enough data
8.3
64
Not enough data
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Feature Not Available
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Feature Not Available
8.2
66
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Onboarding Setup
9.0
257
Not enough data
8.6
246
Not enough data
8.7
226
Not enough data
Project Tracking
9.0
232
Not enough data
8.8
222
Not enough data
8.6
218
Not enough data
8.9
261
Not enough data
8.8
224
Not enough data
Customer Engagement
8.5
218
Not enough data
8.9
239
Not enough data
8.3
199
Not enough data
8.9
235
Not enough data
8.7
225
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and CustomerGauge are categorized as Experience Management, Customer Revenue Optimization, and Customer Journey Analytics
Unique Categories
ChurnZero is categorized as Client Onboarding, Digital Adoption Platform, Customer Success, and Customer Journey Mapping
CustomerGauge is categorized as Customer Advocacy and Feedback Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Information Technology and Services
11.6%
Food & Beverages
11.6%
Computer Software
11.6%
Telecommunications
9.3%
Information Services
4.7%
Other
51.2%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
CustomerGauge
Most Helpful Favorable Review
Verified User in Consumer Goods
I have been in partnership with CustomerGauge in driving our CX program since 2012. What is best about CustomerGauge is that they have a responsive and empathic team that will support your CX initiatives. I was also impressed to witness how fast their...
Most Helpful Critical Review
Verified User in Transportation/Trucking/Railroad
not robust in the data management, the company wants to be looking at Accounts for "their" customers but most of their reporting on accounts is not customizable which is annoying.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Consumer Goods
I have been in partnership with CustomerGauge in driving our CX program since 2012. What is best about CustomerGauge is that they have a responsive and empathic team that will support your CX initiatives. I was also impressed to witness how fast their...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Verified User in Transportation/Trucking/Railroad
not robust in the data management, the company wants to be looking at Accounts for "their" customers but most of their reporting on accounts is not customizable which is annoying.
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
CustomerGauge has no discussions with answers
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