Compare Churn360 and Custify 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
$799.00 9 CSM Per Month
No pricing available
Churn360
Star Rating
(40)4.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
$799.00 9 CSM Per Month
Browse all 2 pricing plansCustify
Star Rating
(384)4.6 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CustifySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Custify excels in its Customer Health Scores with a rating of 9.3, while Churn360 offers a slightly higher score of 9.6, indicating that Churn360 may provide more comprehensive insights into customer engagement and retention.
- Reviewers mention that Custify's Playbooks feature is rated at 9.3, which helps in guiding customer interactions effectively, whereas Churn360's Playbooks score is lower at 9.0, suggesting that Custify may have a more robust framework for customer engagement strategies.
- G2 users highlight that Custify's API & Integrations score is 9.0, indicating strong connectivity with other tools, while Churn360's score of 8.2 suggests it may have fewer integration options, which could limit its flexibility in a multi-tool environment.
- Users on G2 report that Custify's Scalability is rated at 9.0, making it a better choice for businesses anticipating growth, while Churn360's score of 8.7 indicates it may not scale as effectively for larger organizations.
- Reviewers mention that Churn360 shines in its Upsell Opportunities feature with a score of 9.2, compared to Custify's 8.4, suggesting that Churn360 may provide better tools for identifying and capitalizing on upsell potential.
- Users say that both platforms have similar scores for Notifications at 8.8, but Churn360's overall performance in user support and engagement features is rated higher, indicating a more user-friendly experience.
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Customer Data Platform (CDP)
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Pricing
Entry-Level Pricing
Churn360
Professional
$799.00
9 CSM Per Month
- E-mails - 50000
- Integrations - Unlimited
- Visual tagger - 25000 contacts
Custify
No pricing availableFree Trial
Churn360
No trial information availableCustify
No trial information availableRatings
Meets Requirements
9.2
21
9.1
320
Ease of Use
9.3
22
9.0
327
Ease of Setup
8.5
10
8.3
139
Ease of Admin
8.8
8
9.0
118
Quality of Support
9.7
21
9.6
306
Has the product been a good partner in doing business?
10.0
7
9.6
118
Product Direction (% positive)
10.0
19
9.4
318
Features by Category
Customer Information
9.6
13
9.3
295
|
Verified
9.4
13
9.4
294
|
Verified
9.3
12
8.9
297
|
Verified
9.0
12
9.3
289
|
Verified
8.2
13
9.4
292
|
Verified
8.6
14
8.8
284
|
Verified
9.1
11
8.0
191
Predictions
9.1
13
8.9
259
|
Verified
9.2
12
8.4
261
|
Verified
9.1
11
8.9
264
|
Verified
Feature Not Available
7.5
139
Platform
8.3
14
8.6
253
|
Verified
8.2
14
9.0
279
|
Verified
8.7
14
8.6
184
|
Verified
8.5
12
8.9
271
|
Verified
8.8
12
8.8
284
|
Verified
8.2
13
8.9
284
|
Verified
8.7
13
9.0
274
|
Verified
9.5
11
9.4
263
|
Verified
9.0
14
9.2
285
|
Verified
9.4
14
9.0
283
|
Verified
Generative AI
Feature Not Available
7.7
93
Feature Not Available
7.8
93
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
8.0
5
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Onboarding Setup
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.6
6
Project Tracking
Not enough data
6.9
6
Not enough data
6.0
5
Not enough data
7.2
6
Not enough data
8.9
6
Not enough data
7.7
5
Customer Engagement
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Churn360 and Custify are categorized as Customer Data Platform (CDP), Customer Journey Analytics, Customer Journey Mapping, Customer Revenue Optimization, Digital Adoption Platform, Experience Management, Product Analytics, and Customer Success
Unique Categories
Churn360 is categorized as Proactive Customer Retention
Custify is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Churn360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.0%
Information Technology and Services
10.3%
Accounting
7.7%
Marketing and Advertising
5.1%
Hospital & Health Care
5.1%
Other
30.8%
Computer Software
43.4%
Information Technology and Services
17.0%
Marketing and Advertising
12.5%
Events Services
2.1%
Internet
1.9%
Other
23.1%
Most Helpful Reviews
Churn360
Most Helpful Favorable Review
Amith P.
Verified User in Financial Services
Churn360 integrates well with other apps. Its very easy to use once you have a decent command of segmentation.
Most Helpful Critical Review
Custify
Most Helpful Favorable Review
Brian S.
Verified User in Computer Software
Custify's ability to manage what matters to us, our data, our tickets, etc... The platform centralizes critical information our CS team uses to best manage our client relationships. One point I cannot emphasize enough was how helpful and involved Custify...
Most Helpful Critical Review
Verified User in Information Technology and Services
- interfaces have been inconsistent and ultimately turned off - cannot customize or configure side bar data in company or person page
Amith P.
Verified User in Financial Services
Churn360 integrates well with other apps. Its very easy to use once you have a decent command of segmentation.
Brian S.
Verified User in Computer Software
Custify's ability to manage what matters to us, our data, our tickets, etc... The platform centralizes critical information our CS team uses to best manage our client relationships. One point I cannot emphasize enough was how helpful and involved Custify...
Verified User in Information Technology and Services
- interfaces have been inconsistent and ultimately turned off - cannot customize or configure side bar data in company or person page
Discussions
Churn360 has no discussions with answers
Where is my data stored?
1 comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
Can I send unlimited customer data into Custify?
1 comment
PW
Data storage and data retention depends on the plan that you choose. Read more
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