Compare Chattermill and Thematic 
At a Glance
Market Segments
Mid-Market (50.3% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Custom month
$25,000.00 Per Year
Chattermill
Star Rating
(169)4.5 out of 5
Market Segments
Mid-Market (50.3% of reviews)
Entry-Level Pricing
Custom month
Learn more about ChattermillThematic
Star Rating
(40)4.8 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in its Quality of Support, scoring 9.3, while Thematic shines even brighter with a score of 9.8, indicating that users find Thematic's support to be more responsive and helpful.
- Reviewers mention that Chattermill's Feedback Analysis features, particularly Thematic Analysis, score 8.5, which is lower than Thematic's impressive score of 9.3, suggesting that Thematic offers more robust tools for analyzing customer feedback.
- G2 users highlight that Chattermill's Ease of Use is rated at 8.7, while Thematic surpasses this with a score of 9.4, indicating that users find Thematic more intuitive and user-friendly for everyday tasks.
- Users on G2 report that Chattermill's AI Text Generation feature scores 8.3, but Thematic's corresponding feature is rated lower at 7.3, suggesting that Chattermill may provide a more effective AI text generation experience.
- Reviewers say that Chattermill's Custom Reports and Dashboards feature scores 8.5, which is a strong offering, but Thematic does not have a comparable score, indicating that Chattermill may provide more flexibility in reporting.
- Users say that while both products have strong Data Security ratings, Chattermill scores 8.7 and Thematic scores slightly lower at 8.5, suggesting that Chattermill may have a slight edge in ensuring data protection for its users.
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Pricing
Entry-Level Pricing
Chattermill
Enterprise
Custom
month
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Chattermill
No trial information availableThematic
Free Trial is available
Ratings
Meets Requirements
8.7
150
9.3
25
Ease of Use
8.7
152
9.4
27
Ease of Setup
8.3
76
8.8
20
Ease of Admin
9.0
49
8.9
16
Quality of Support
9.3
112
9.8
26
Has the product been a good partner in doing business?
9.3
45
9.9
16
Product Direction (% positive)
9.2
148
8.9
21
Features by Category
Feedback Management
7.9
83
Not enough data
8.2
82
Not enough data
8.6
83
Not enough data
Feedback Analysis
8.6
86
9.3
5
8.8
84
9.0
5
8.8
81
Not enough data
Feedback Sources
8.6
74
Not enough data
8.9
75
Not enough data
7.5
57
Not enough data
8.3
70
Not enough data
Generative AI
7.5
44
Not enough data
7.6
47
Not enough data
Setup
8.3
43
Not enough data
8.5
42
Not enough data
8.8
34
Not enough data
Data
8.7
38
Not enough data
8.9
46
Not enough data
Analysis
8.7
40
Not enough data
8.3
32
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.8
44
Not enough data
8.6
40
Not enough data
Feature Not Available
Not enough data
Customization
8.2
29
Not enough data
8.2
29
Not enough data
7.9
29
Feature Not Available
Generative AI
7.5
21
Not enough data
8.2
24
Not enough data
Generative AI
8.6
14
Not enough data
8.7
15
Not enough data
Survey Management
8.7
32
Not enough data
8.6
28
Not enough data
8.9
36
|
Verified
Not enough data
8.6
35
Not enough data
Process Management
8.8
42
|
Verified
Not enough data
8.3
32
Not enough data
8.7
39
|
Verified
Not enough data
8.4
33
Not enough data
System Management
9.0
33
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Thematic are categorized as Feedback Analytics, Text Analysis, and Enterprise Feedback Management
Unique Categories
Chattermill has no unique categories
Thematic has no unique categories
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
Financial Services
12.6%
Food & Beverages
9.6%
Information Technology and Services
6.6%
Internet
5.4%
Other
50.9%
Retail
10.3%
Telecommunications
7.7%
Computer Software
7.7%
Real Estate
5.1%
Non-Profit Organization Management
5.1%
Other
64.1%
Most Helpful Reviews
Chattermill
Most Helpful Favorable Review
Verified User in Financial Services
The translations for each NPS comment are really handy
Most Helpful Critical Review
Claudia F.
Verified User in Design
You can't find past information or create reports. It is not easy to find specific information you are looking for
Thematic
Most Helpful Favorable Review
Verified User in Automotive
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Most Helpful Critical Review
Artem C.
Verified User in Market Research
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
Verified User in Financial Services
The translations for each NPS comment are really handy
Verified User in Automotive
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Claudia F.
Verified User in Design
You can't find past information or create reports. It is not easy to find specific information you are looking for
Artem C.
Verified User in Market Research
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
Alternatives
Discussions
Chattermill has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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