Compare Chargebee and Cratejoy 
At a Glance
Market Segments
Small-Business (75.6% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $0.00
No pricing available
Chargebee
Star Rating
(856)4.4 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansCratejoy
Star Rating
(40)4.0 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CratejoySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chargebee excels in "Billing Automation" with a score of 8.7, allowing for seamless recurring billing processes, while Cratejoy, with a score of 8.2, offers basic automation features that some users find less comprehensive.
- Reviewers mention that Chargebee's "Personalized Billing" feature, rated at 8.9, provides extensive customization options for billing cycles and payment terms, which is a significant advantage over Cratejoy's more rigid billing structure, rated at 8.0.
- G2 users highlight Chargebee's superior "Revenue Recognition" capabilities, scoring 8.5 for "Revenue Types" and "Revenue Allocation," which are crucial for businesses needing detailed financial reporting, whereas Cratejoy's scores in these areas are lower, indicating less flexibility and detail.
- Users on G2 appreciate Chargebee's "Integration" capabilities, particularly with "Payments" (8.9) and "Accounting" (8.3), which streamline financial operations, while Cratejoy's integration options are perceived as limited, especially in the "CRM & Sales" category, scoring only 7.8.
- Reviewers say that Chargebee's "Plan Changes" feature, rated at 8.6, allows for easy modifications to subscription plans, which is essential for businesses with dynamic offerings, while Cratejoy's similar feature, rated at 8.5, is noted to be less intuitive by some users.
- Users report that Chargebee's "Quality of Support" is rated at 8.5, with many praising the responsiveness and helpfulness of the support team, whereas Cratejoy, with a score of 8.1, has received mixed reviews regarding the timeliness and effectiveness of their customer support.
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Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Cratejoy
No pricing availableFree Trial
Chargebee
Free Trial is available
Cratejoy
Free Trial is available
Ratings
Meets Requirements
8.7
692
7.8
34
Ease of Use
8.6
709
8.0
35
Ease of Setup
8.1
481
8.0
31
Ease of Admin
8.6
474
8.2
31
Quality of Support
8.5
661
8.1
34
Has the product been a good partner in doing business?
8.6
464
8.5
29
Product Direction (% positive)
8.7
680
7.9
34
Features by Category
Billing and Payments
8.9
189
Not enough data
8.9
201
Not enough data
8.8
201
Not enough data
Revenue Recognition
8.3
172
Not enough data
8.1
156
Not enough data
8.4
167
Not enough data
Revenue Optimization
7.4
134
Not enough data
7.6
139
Not enough data
7.8
172
Not enough data
8.2
170
Not enough data
Billing
8.7
367
|
Verified
Not enough data
8.2
306
|
Verified
Not enough data
8.2
336
|
Verified
Not enough data
7.7
205
|
Verified
Not enough data
Dunning
8.7
325
|
Verified
Not enough data
7.7
229
|
Verified
Not enough data
7.8
227
|
Verified
Not enough data
Performance
8.4
306
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.5
348
|
Verified
Not enough data
Reporting
7.8
181
|
Verified
Not enough data
7.7
186
|
Verified
Not enough data
8.0
220
|
Verified
Not enough data
Revenue Recognition
8.5
66
Not enough data
8.5
59
Not enough data
8.0
53
Not enough data
8.6
59
Not enough data
8.4
61
Not enough data
Revenue Performance
8.4
56
Not enough data
8.3
51
Not enough data
8.1
57
Not enough data
8.4
69
Not enough data
8.2
59
Not enough data
Revenue Optimization
7.9
54
Not enough data
7.9
52
Not enough data
8.1
55
Not enough data
8.0
48
Not enough data
Integration
8.0
53
Not enough data
7.9
55
Not enough data
7.3
47
Not enough data
8.4
61
Not enough data
Order Management
7.8
147
|
Verified
Not enough data
8.6
195
|
Verified
Not enough data
7.7
155
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Products & Plans
8.3
165
|
Verified
Not enough data
7.6
149
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.0
154
|
Verified
Not enough data
Pricing
8.6
202
|
Verified
Not enough data
8.5
201
|
Verified
Not enough data
8.0
169
|
Verified
Not enough data
Revenue Management
8.4
197
|
Verified
Not enough data
8.0
171
|
Verified
Not enough data
8.1
188
|
Verified
Not enough data
8.6
200
|
Verified
Not enough data
Integration
8.9
209
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
7.8
166
|
Verified
Not enough data
Data Management
8.1
42
Not enough data
7.6
40
Not enough data
8.1
42
Not enough data
Analysis
7.9
40
Not enough data
8.1
42
Not enough data
7.8
41
Not enough data
7.9
41
Not enough data
Categories
Categories
Shared Categories
Chargebee and Cratejoy are categorized as Subscription Management
Unique Categories
Chargebee is categorized as Subscription Billing, Revenue Management, Subscription Revenue Management, and Subscription Analytics
Cratejoy has no unique categories
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cratejoy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.9%
Information Technology and Services
15.9%
Marketing and Advertising
7.5%
Internet
5.5%
Health, Wellness and Fitness
3.4%
Other
36.8%
Retail
33.3%
Consumer Goods
15.4%
Apparel & Fashion
10.3%
Food & Beverages
7.7%
Health, Wellness and Fitness
5.1%
Other
28.2%
Most Helpful Reviews
Chargebee
Most Helpful Favorable Review
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Most Helpful Critical Review
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Cratejoy
Most Helpful Favorable Review
Verified User in Retail
I like the ease with the platform that allows customers to have a secure place to put their credit card info plus the analysis of how Im doing and how easily I can download shipping labels.
Most Helpful Critical Review
Verified User in Consumer Goods
Cratejoy is a brilliant idea that is poorly executed. The ever changing staff is new to the industry and consistently underperforms. The backend is plagued with integration problems and is not as customizable as other alternatives. Tickets go unresolved for...
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Verified User in Retail
I like the ease with the platform that allows customers to have a secure place to put their credit card info plus the analysis of how Im doing and how easily I can download shipping labels.
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Verified User in Consumer Goods
Cratejoy is a brilliant idea that is poorly executed. The ever changing staff is new to the industry and consistently underperforms. The backend is plagued with integration problems and is not as customizable as other alternatives. Tickets go unresolved for...
Alternatives
Discussions
Where is Chargebee based?
2 comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Cratejoy has no discussions with answers
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