Compare CCC Intelligent Solutions and Shop-Ware 
- Users report that CCC Intelligent Solutions excels in "Quality of Support," with a score of 9.3, while Shop-Ware has an even higher score of 9.8, indicating that users find Shop-Ware's support to be more responsive and helpful.
- Reviewers mention that Shop-Ware shines in "Ease of Use," scoring 9.8 compared to CCC Intelligent Solutions' 9.2, suggesting that users find Shop-Ware's interface more intuitive and user-friendly.
- G2 users highlight that CCC Intelligent Solutions has a strong "Appointment Scheduling" feature, which is particularly beneficial for managing customer bookings, while Shop-Ware's scheduling capabilities are noted to be less robust in comparison.
- Users on G2 report that Shop-Ware offers superior "Digital Vehicle Inspection (DVI)" tools, allowing for more detailed inspections and customer communication, which enhances the overall service experience.
- Reviewers say that CCC Intelligent Solutions provides solid "Reports and Analytics" features, but Shop-Ware's reporting capabilities are often described as more comprehensive and easier to navigate, making it easier for users to derive insights from their data.
- Users mention that while both products offer "Automated Reminders," Shop-Ware's implementation is more customizable, allowing users to tailor reminders to better fit their business needs, which is a significant advantage for customer engagement.
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CCC is very helpful for auto repair shops because it has great scheduling features, is very user-friendly, and is very convenient in the way you can track where a car is in the repair process. It also is convenient because you can update customers right...
I can honestly say I don't dislike much about this program at all but if I had to choose something that I dislike, it would be that I cannot look up parts without a vin number to match the vehicle when I just want to look up a simple part so I have an Idea...
Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day...
CCC is very helpful for auto repair shops because it has great scheduling features, is very user-friendly, and is very convenient in the way you can track where a car is in the repair process. It also is convenient because you can update customers right...
Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day...
I can honestly say I don't dislike much about this program at all but if I had to choose something that I dislike, it would be that I cannot look up parts without a vin number to match the vehicle when I just want to look up a simple part so I have an Idea...
