Compare CallTools and PhoneBurner 
At a Glance
Market Segments
Small-Business (87.3% of reviews)
Small-Business (77.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
CallTools
Star Rating
(56)4.9 out of 5
Market Segments
Small-Business (87.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallToolsPhoneBurner
Star Rating
(251)4.7 out of 5
Market Segments
Small-Business (77.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner excels in its Call Recording feature, scoring 9.3, which allows for easy review and training purposes. In contrast, CallTools has a slightly lower score of 9.2, indicating it may not be as robust in this area.
- Reviewers mention that CallTools offers superior Whisper Coaching capabilities, with a score of 9.4 compared to PhoneBurner's 8.3. This feature is crucial for real-time feedback during calls, making it a preferred choice for training new agents.
- G2 users highlight PhoneBurner's strong performance in Session Recording, achieving a score of 9.8, which is significantly higher than CallTools' 9.2. This feature is essential for compliance and quality assurance, making PhoneBurner a better option for businesses focused on these aspects.
- Users on G2 report that CallTools shines in API / Integrations, scoring 9.3, which allows for seamless connectivity with other software. PhoneBurner, with a score of 8.6, may not offer the same level of integration flexibility.
- Reviewers say that both products perform well in Progressive Dialing, but CallTools edges out with a score of 9.6 compared to PhoneBurner's 9.4. This feature is vital for increasing call efficiency and reducing downtime between calls.
- Users report that PhoneBurner has a slight edge in Session Summary Notes, scoring 9.5, which helps agents keep track of important call details. CallTools, while still strong, has a lower score in this area, indicating a potential gap in user experience.
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Salesforce AppExchange Apps
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Pricing
Entry-Level Pricing
CallTools
No pricing availablePhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
CallTools
No trial information availablePhoneBurner
Free Trial is available
Ratings
Meets Requirements
9.5
37
9.4
216
Ease of Use
9.3
35
9.3
217
Ease of Setup
9.1
25
9.1
112
Ease of Admin
9.4
21
9.2
78
Quality of Support
9.7
36
9.6
217
Has the product been a good partner in doing business?
9.7
22
9.5
75
Product Direction (% positive)
9.6
33
9.3
203
Features by Category
Dialing Options
9.4
21
|
Verified
9.3
146
|
Verified
9.6
20
|
Verified
9.3
131
|
Verified
9.4
21
|
Verified
Feature Not Available
Agent Tools
9.4
21
|
Verified
8.8
97
|
Verified
9.4
20
|
Verified
8.3
78
9.4
20
|
Verified
8.9
122
|
Verified
9.2
22
|
Verified
9.3
125
|
Verified
Automation
9.0
20
|
Verified
Feature Not Available
8.6
15
Feature Not Available
8.9
20
|
Verified
8.4
84
|
Verified
9.4
22
|
Verified
9.0
105
9.3
19
|
Verified
8.5
103
|
Verified
Channels
9.8
9
|
Verified
Not enough data
7.8
6
Not enough data
9.8
7
Not enough data
9.6
9
|
Verified
Not enough data
9.6
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
9.2
11
|
Verified
Not enough data
9.5
11
Not enough data
9.3
10
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
8
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
9.7
6
Not enough data
Administrative
9.5
11
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
9.5
7
Not enough data
Calling
Not enough data
9.1
105
Not enough data
8.8
93
Not enough data
9.3
106
Not enough data
9.4
85
Contacts
Not enough data
9.4
118
Not enough data
9.1
109
Not enough data
9.3
109
Insights
Not enough data
9.3
120
Not enough data
9.4
121
Not enough data
9.6
121
Not enough data
9.2
112
Not enough data
9.1
112
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
37
Not enough data
8.8
36
Customizations
Not enough data
9.3
43
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
47
Generative AI
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CallTools and PhoneBurner are categorized as Auto Dialer
Unique Categories
CallTools is categorized as Contact Center
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
58.2%
Marketing and Advertising
5.5%
Telecommunications
3.6%
Financial Services
3.6%
Education Management
3.6%
Other
25.5%
Financial Services
15.7%
Insurance
14.1%
Real Estate
10.5%
Marketing and Advertising
7.7%
Information Technology and Services
6.5%
Other
45.6%
Most Helpful Reviews
CallTools
Most Helpful Favorable Review
Verified User in Real Estate
Sarah was super patient w me and super helpful. Took extra steps to show me how to solve the problem I was having and I was super satisfied w the help she provided
Most Helpful Critical Review
Mike M.
Verified User in Consumer Services
I wish the service was cheaper, but in the end I can say you honestly get what you pay for. Everything work as it is supposed to and there are lots of included features that other companies wanted to charge us extra for.
PhoneBurner
Most Helpful Favorable Review
Verified User in Education Management
The correlation between it and salesforce
Most Helpful Critical Review
Nichol S.
Verified User in Staffing and Recruiting
The calls drop continuously, the program is very buggy, and there is a lot of static. Their IT team didn't even know that putting quotations in someone's contact name would make the software malfunction. If I owned this company, I would drop the software...
Verified User in Real Estate
Sarah was super patient w me and super helpful. Took extra steps to show me how to solve the problem I was having and I was super satisfied w the help she provided
Verified User in Education Management
The correlation between it and salesforce
Mike M.
Verified User in Consumer Services
I wish the service was cheaper, but in the end I can say you honestly get what you pay for. Everything work as it is supposed to and there are lots of included features that other companies wanted to charge us extra for.
Nichol S.
Verified User in Staffing and Recruiting
The calls drop continuously, the program is very buggy, and there is a lot of static. Their IT team didn't even know that putting quotations in someone's contact name would make the software malfunction. If I owned this company, I would drop the software...
Discussions
CallTools has no discussions with answers
What is a PhoneBurner?
2 comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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