Compare CallRail and Retreaver 
At a Glance
Market Segments
Small-Business (75.8% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
No pricing available
CallRail
Star Rating
(1,506)4.6 out of 5
Market Segments
Small-Business (75.8% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansRetreaver
Star Rating
(63)4.9 out of 5
Market Segments
Small-Business (79.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RetreaverSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in its Call Recording feature, with a score of 9.3, allowing businesses to easily review and analyze calls for quality assurance. In contrast, Retreaver's Call Recording feature scores slightly higher at 9.8, indicating a more robust offering that users appreciate for its clarity and reliability.
- Reviewers mention that Retreaver shines in Quality of Support, scoring 9.6 compared to CallRail's 8.9. Users on G2 highlight Retreaver's responsive customer service and helpful resources, making it a preferred choice for those needing assistance.
- G2 users indicate that CallRail's Dynamic Number Insertion feature is highly effective, scoring 9.0, which helps businesses track the effectiveness of their marketing campaigns. However, Retreaver outperforms with a score of 9.9, showcasing its superior capabilities in this area.
- Users say that Retreaver's IVR (Interactive Voice Response) system is particularly strong, scoring 9.7, which enhances customer experience through efficient call routing. CallRail's IVR feature, while functional, scores lower at 8.1, suggesting room for improvement.
- Reviewers mention that CallRail's Lead Qualification feature is beneficial, scoring 8.3, but Retreaver's offering in this area is rated higher at 9.4, indicating a more effective process for identifying and nurturing leads.
- Users on G2 report that Retreaver's Multi-Channel Call Attribution feature is a standout, scoring 9.6, which allows for better tracking of customer interactions across various channels. CallRail's score of 8.6 suggests it may not provide the same level of insight into multi-channel performance.
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Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Retreaver
No pricing availableFree Trial
CallRail
Free Trial is available
Retreaver
Free Trial is available
Ratings
Meets Requirements
9.0
1,180
9.4
53
Ease of Use
9.1
1,192
9.0
57
Ease of Setup
9.0
951
9.4
43
Ease of Admin
9.1
953
9.3
34
Quality of Support
8.9
1,067
9.6
53
Has the product been a good partner in doing business?
9.2
940
9.9
35
Product Direction (% positive)
8.9
1,132
9.8
55
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
161
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
Agent Performance Management
8.3
123
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Channels
8.6
72
Not enough data
8.0
48
Not enough data
7.4
47
Not enough data
7.8
60
Not enough data
8.0
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
58
Not enough data
8.4
53
Not enough data
8.2
50
Not enough data
8.1
54
Not enough data
Feature Not Available
Not enough data
8.1
51
Not enough data
8.2
48
Not enough data
8.0
49
Not enough data
Administrative
8.2
59
Not enough data
8.8
68
Not enough data
8.6
70
Not enough data
8.6
63
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
Marketing
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Not enough data
Reporting
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
Lead Monitoring
8.5
177
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
8.4
180
|
Verified
Not enough data
Data Capture
8.2
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
144
|
Verified
Not enough data
8.5
180
|
Verified
Not enough data
Analytics
8.5
173
|
Verified
Not enough data
8.5
195
|
Verified
Not enough data
Customization
8.2
136
|
Verified
Not enough data
8.3
142
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.4
167
|
Verified
Not enough data
Matching
Not enough data
10.0
9
Not enough data
9.8
9
Not enough data
10.0
9
Routing
Not enough data
10.0
10
Not enough data
10.0
9
Not enough data
10.0
9
Not enough data
10.0
9
Platform Operations
Not enough data
10.0
9
Not enough data
10.0
9
Not enough data
10.0
9
Not enough data
10.0
9
Not enough data
10.0
9
Not enough data
10.0
9
Customization
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Additional Functionality
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.9
6
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.1
6
Not enough data
6.9
6
Not enough data
Internal Use
7.1
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
474
9.5
30
8.8
376
9.7
35
8.5
310
9.5
25
Tracking
8.6
423
9.6
25
9.0
413
9.9
26
8.6
337
9.6
28
Analytics
8.9
475
9.7
32
9.3
458
9.8
33
8.5
404
9.5
33
8.3
222
9.8
20
Call Routing
8.1
273
9.7
31
8.1
245
9.9
26
8.1
227
9.9
31
Administration
8.0
182
9.8
18
8.8
232
9.8
21
8.9
277
9.8
22
Marketing Operations
8.3
155
Not enough data
8.8
165
Not enough data
8.4
147
Not enough data
8.9
157
Not enough data
7.8
140
Not enough data
7.6
115
Not enough data
Campaign Activity
8.5
156
Not enough data
8.6
183
Not enough data
7.9
140
Not enough data
8.4
157
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calling
9.1
32
Not enough data
8.6
28
Not enough data
8.9
30
Not enough data
8.7
28
Not enough data
Contacts
8.2
31
Not enough data
8.0
31
Not enough data
8.6
29
Not enough data
Insights
8.0
31
Not enough data
8.3
30
Not enough data
8.3
28
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
Categories
Categories
Shared Categories
CallRail and Retreaver are categorized as Inbound Call Tracking
Unique Categories
CallRail is categorized as Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution, Live Chat, Contact Center, AI Sales Assistant, and Conversation Intelligence
Retreaver is categorized as Lead-to-Account Matching and Routing
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retreaver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Marketing and Advertising
55.6%
Insurance
20.6%
Internet
9.5%
Health, Wellness and Fitness
3.2%
Staffing and Recruiting
1.6%
Other
9.5%
Most Helpful Reviews
CallRail
Most Helpful Favorable Review
Camille B.
Verified User in Marketing and Advertising
Call recording has allowed us to extract details about customer requests and questions that our clients have never been able to provide. Most recently, we've used the service to tie direct results to specific initiatives for a client. The ultimate goal was...
Most Helpful Critical Review
Verified User in Marketing and Advertising
My sales team doesn't use Callrail so there are a lot of benefits we are missing out on.
Retreaver
Most Helpful Favorable Review
Kamila P.
Verified User in Marketing and Advertising
Retreaver made it really easy to track in Google Analytics not just the calls my Adwords were sending, but the calls being connected and converted as well.
Most Helpful Critical Review
Camille B.
Verified User in Marketing and Advertising
Call recording has allowed us to extract details about customer requests and questions that our clients have never been able to provide. Most recently, we've used the service to tie direct results to specific initiatives for a client. The ultimate goal was...
Kamila P.
Verified User in Marketing and Advertising
Retreaver made it really easy to track in Google Analytics not just the calls my Adwords were sending, but the calls being connected and converted as well.
Verified User in Marketing and Advertising
My sales team doesn't use Callrail so there are a lot of benefits we are missing out on.
Alternatives
Discussions
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
What is Retreaver used for?
1 comment
Official Response from Retreaver
The platform is a cloud-based Software-as-a-Service (SaaS) call tracking and reporting system that empowers users to optimize and automate pay-per-call...Read more
Retreaver has no more discussions with answers
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