Compare CallRail and Mediahawk 
At a Glance
Market Segments
Small-Business (75.8% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Starting at £179.00 Per Month
CallRail
Star Rating
(1,507)4.6 out of 5
Market Segments
Small-Business (75.8% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansMediahawk
Star Rating
(5)3.7 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
Starting at £179.00 Per Month
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Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Mediahawk
Starter
Starting at £179.00
Per Month
Instant insight, quick and easy to implement. All the essential features needed to start your call tracking journey at great value.
- 1 dynamic pool or 10 static numbers
- Unlimited users
- Real-time call tracking and marketing attribution
Free Trial
CallRail
Free Trial is available
Mediahawk
No trial information availableRatings
Meets Requirements
9.0
1,180
7.7
5
Ease of Use
9.1
1,192
8.3
5
Ease of Setup
9.0
951
Not enough data
Ease of Admin
9.1
953
Not enough data
Quality of Support
8.9
1,067
8.3
5
Has the product been a good partner in doing business?
9.2
940
Not enough data
Product Direction (% positive)
8.9
1,132
Not enough data
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
161
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
Agent Performance Management
8.3
123
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Channels
8.6
72
Not enough data
8.0
48
Not enough data
7.4
47
Not enough data
7.8
60
Not enough data
8.0
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
58
Not enough data
8.4
53
Not enough data
8.2
50
Not enough data
8.1
54
Not enough data
Feature Not Available
Not enough data
8.1
51
Not enough data
8.2
48
Not enough data
8.0
49
Not enough data
Administrative
8.2
59
Not enough data
8.8
68
Not enough data
8.6
70
Not enough data
8.6
63
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
Marketing
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Not enough data
Reporting
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
Lead Monitoring
8.5
177
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
8.4
180
|
Verified
Not enough data
Data Capture
8.2
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
144
|
Verified
Not enough data
8.5
180
|
Verified
Not enough data
Analytics
8.5
173
|
Verified
Not enough data
8.5
195
|
Verified
Not enough data
Customization
8.2
136
|
Verified
Not enough data
8.3
142
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.4
167
|
Verified
Not enough data
Customization
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Additional Functionality
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.9
6
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.1
6
Not enough data
6.9
6
Not enough data
Internal Use
7.1
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Feature Not Available
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
474
Not enough data
8.8
376
Not enough data
8.5
310
Not enough data
Tracking
8.6
423
Not enough data
9.0
413
Not enough data
8.6
337
Not enough data
Analytics
8.9
475
Not enough data
9.3
458
Not enough data
8.5
404
Not enough data
8.3
222
Not enough data
Call Routing
8.1
273
Not enough data
8.1
245
Not enough data
8.1
227
Not enough data
Administration
8.0
182
Not enough data
8.8
232
Not enough data
8.9
277
Not enough data
Marketing Operations
8.3
155
Not enough data
8.8
165
Not enough data
8.4
147
Not enough data
8.9
157
Not enough data
7.8
140
Not enough data
7.6
115
Not enough data
Campaign Activity
8.5
156
Not enough data
8.6
183
Not enough data
7.9
140
Not enough data
8.4
157
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calling
9.1
32
Not enough data
8.6
28
Not enough data
8.9
30
Not enough data
8.7
28
Not enough data
Contacts
8.2
31
Not enough data
8.0
31
Not enough data
8.6
29
Not enough data
Insights
8.0
31
Not enough data
8.3
30
Not enough data
8.3
28
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
Categories
Categories
Shared Categories
CallRail and Mediahawk are categorized as Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, and Attribution
Unique Categories
CallRail is categorized as Online Form Builder, Lead Capture, Live Chat, Contact Center, AI Sales Assistant, and Conversation Intelligence
Mediahawk is categorized as Speech Analytics
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mediahawk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Hospital & Health Care
40.0%
Staffing and Recruiting
20.0%
Marketing and Advertising
20.0%
Education Management
20.0%
‐
Other
0.0%
Most Helpful Reviews
CallRail
Most Helpful Favorable Review
Jessica R.
Verified User in Law Practice
Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.
Most Helpful Critical Review
Verified User in Business Supplies and Equipment
Customer service has been awful. Our CallRail numbers were sending our calls to a phishing scam, which is bad enough, but our ticket to address this has been open for 19 days and counting with nothing close to a resolution or reason why. I have to hound...
Mediahawk
Most Helpful Favorable Review
H L.
Verified User in Hospital & Health Care
I find mediahawk's client services team and account management excellent. They are extremely responsive and are very willing to do one to one training as well as group sessions with the wider team. The programme itself is easy to use and a fantastic tool...
Most Helpful Critical Review
Thomas R.
Verified User in Marketing and Advertising
The dynamic number pricing was quite expensive in terms of features and offering the service for our clients
Jessica R.
Verified User in Law Practice
Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.
H L.
Verified User in Hospital & Health Care
I find mediahawk's client services team and account management excellent. They are extremely responsive and are very willing to do one to one training as well as group sessions with the wider team. The programme itself is easy to use and a fantastic tool...
Verified User in Business Supplies and Equipment
Customer service has been awful. Our CallRail numbers were sending our calls to a phishing scam, which is bad enough, but our ticket to address this has been open for 19 days and counting with nothing close to a resolution or reason why. I have to hound...
Thomas R.
Verified User in Marketing and Advertising
The dynamic number pricing was quite expensive in terms of features and offering the service for our clients
Alternatives
Discussions
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Will I have to change my phone numbers?
1 comment
Official Response from Mediahawk
No, you will not need to change your existing numbers. When you start using call tracking, you’ll receive new numbers for your marketing activities. You can...Read more
Is it complicated to install?
1 comment
Official Response from Mediahawk
In a word, no. With Dynamic, you simply add a snippet of JavaScript code to your website. To track your offline marketing, you just need to place a unique...Read more
Will call tracking affect my SEO?
1 comment
Official Response from Mediahawk
Used properly, call tracking will benefit your SEO efforts. With the snippet of JavaScript code we provide you, your main number remains hardcoded on your...Read more
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