Compare CallRail and Marchex 
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial Per Month
CallRail
Star Rating
(1,504)4.6 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in Call Recording with a score of 9.3, while Marchex follows closely with a score of 9.7. Reviewers mention that CallRail's recording feature is user-friendly and integrates seamlessly with their workflow.
- Reviewers mention that CallRail's Dynamic Number Insertion feature, rated at 9.0, is particularly effective for tracking marketing campaigns, whereas Marchex's score of 8.1 indicates it may not be as robust in this area.
- G2 users highlight CallRail's superior Ease of Use with a score of 9.1 compared to Marchex's 8.0. Users say that CallRail's interface is intuitive, making it easier for small businesses to adopt and utilize the software effectively.
- Users on G2 report that CallRail's Lead Qualification feature, rated at 8.3, is more effective than Marchex's 8.0, with reviewers mentioning that CallRail provides better tools for assessing lead quality.
- Reviewers mention that CallRail's Quality of Support is rated at 8.9, which is higher than Marchex's 8.2. Users say that CallRail's support team is responsive and helpful, which is crucial for small businesses needing quick assistance.
- Users report that CallRail's CRM Integration score of 8.2 is a strong point, while Marchex's integration capabilities are less favored, indicating that CallRail offers a more seamless experience for users looking to connect their CRM systems.
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Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Marchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
CallRail
Free Trial is available
Marchex
Free Trial is available
Ratings
Meets Requirements
9.0
1,177
8.2
168
Ease of Use
9.1
1,189
8.0
167
Ease of Setup
9.0
948
7.8
134
Ease of Admin
9.0
950
7.9
134
Quality of Support
8.9
1,064
8.2
159
Has the product been a good partner in doing business?
9.2
937
8.3
133
Product Direction (% positive)
8.9
1,129
7.2
165
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
159
|
Verified
9.7
5
8.0
112
|
Verified
Not enough data
8.6
134
|
Verified
8.3
5
8.3
143
|
Verified
Not enough data
Agent Performance Management
8.3
121
|
Verified
Not enough data
8.1
123
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Channels
8.6
71
Not enough data
8.0
47
Not enough data
7.5
46
Not enough data
7.7
59
Not enough data
8.0
54
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
57
Not enough data
8.5
52
Not enough data
8.2
49
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
8.2
47
Not enough data
8.0
48
Not enough data
Administrative
8.2
58
Not enough data
8.8
67
Not enough data
8.7
69
Not enough data
8.6
62
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
Marketing
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Not enough data
Reporting
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
Lead Monitoring
8.5
176
|
Verified
Not enough data
8.7
185
|
Verified
Not enough data
8.4
179
|
Verified
Not enough data
Data Capture
8.2
177
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
143
|
Verified
Not enough data
8.5
179
|
Verified
Not enough data
Analytics
8.5
172
|
Verified
Not enough data
8.5
194
|
Verified
Not enough data
Customization
8.2
135
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
7.8
131
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
Customization
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Additional Functionality
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
7.3
5
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
Internal Use
7.8
6
Not enough data
8.9
6
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
472
8.7
42
8.8
374
8.9
43
8.5
308
8.1
12
Tracking
8.6
421
7.9
32
9.0
411
8.1
14
8.6
335
7.6
27
Analytics
9.0
473
9.0
46
9.3
456
9.3
43
8.5
402
8.7
36
8.3
220
Not enough data
Call Routing
8.1
271
7.1
21
8.1
243
7.4
19
8.1
225
7.6
16
Administration
8.0
180
Not enough data
8.8
231
7.3
5
8.9
276
9.3
7
Marketing Operations
8.3
154
Not enough data
8.8
164
Not enough data
8.4
146
Not enough data
8.9
156
Not enough data
7.8
139
Not enough data
7.7
114
Not enough data
Campaign Activity
8.5
155
Not enough data
8.6
182
Not enough data
7.9
139
Not enough data
8.4
156
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calling
9.1
31
Not enough data
8.8
27
Not enough data
8.9
29
Not enough data
8.7
27
Not enough data
Contacts
8.2
30
Not enough data
8.1
30
Not enough data
8.5
28
Not enough data
Insights
7.9
30
Not enough data
8.3
29
Not enough data
8.6
27
Not enough data
8.1
24
Not enough data
7.9
25
Not enough data
Categories
Categories
Shared Categories
CallRail and Marchex are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
CallRail is categorized as Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution, Live Chat, Contact Center, and AI Sales Assistant
Marchex has no unique categories
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Most Helpful Reviews
CallRail
Most Helpful Favorable Review
Matt D.
Verified User in Construction
We were able to get up and running in just a few minutes. Couldn't have been easier. I would highly recommend
Most Helpful Critical Review
Deidre G.
Verified User in Construction
the customer service and tech support neither follow thourgh
Marchex
Most Helpful Favorable Review
Verified User in Marketing and Advertising
Marchex is a top notch call tracking solution that allows for integration into many platforms such as Marin and Acquisio, which can be helpful for any type of client reporting. Also, the ability to reverse proxy if a client has a harder time making site...
Most Helpful Critical Review
Meredith D.
Verified User in Oil & Energy
I have had a problem with a phone number and they have given me the same answer every time I call which has not helped to solve the problem.
Matt D.
Verified User in Construction
We were able to get up and running in just a few minutes. Couldn't have been easier. I would highly recommend
Verified User in Marketing and Advertising
Marchex is a top notch call tracking solution that allows for integration into many platforms such as Marin and Acquisio, which can be helpful for any type of client reporting. Also, the ability to reverse proxy if a client has a harder time making site...
Deidre G.
Verified User in Construction
the customer service and tech support neither follow thourgh
Meredith D.
Verified User in Oil & Energy
I have had a problem with a phone number and they have given me the same answer every time I call which has not helped to solve the problem.
Alternatives
Discussions
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Marchex has no discussions with answers
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