Compare CallRail and Convirza 
At a Glance
Market Segments
Small-Business (75.8% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial Per Month
CallRail
Star Rating
(1,507)4.6 out of 5
Market Segments
Small-Business (75.8% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansConvirza
Star Rating
(46)4.2 out of 5
Market Segments
Small-Business (53.5% of reviews)
Entry-Level Pricing
Free Trial Per Month
Learn more about ConvirzaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Convirza excels in Call Recording with a score of 9.3, while CallRail follows closely with a score of 9.2. Reviewers mention that the clarity and reliability of recorded calls in Convirza are particularly beneficial for training and quality assurance.
- Reviewers mention that CallRail shines in Multi-Channel Call Attribution with a score of 9.7, compared to Convirza's 9.0. Users on G2 appreciate CallRail's ability to track calls across various marketing channels, which enhances their understanding of campaign effectiveness.
- Users say that Convirza's Customization features, particularly in Custom Fields and Design, score 8.9 and 9.3 respectively, allowing for tailored solutions that fit specific business needs. In contrast, CallRail's customization options are perceived as less flexible, with a lower overall score.
- G2 users report that CallRail offers superior Ease of Use with a score of 9.1, while Convirza scores 8.1. Reviewers mention that CallRail's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Users on G2 highlight that Convirza's Lead Qualification feature scores 8.3, which is beneficial for businesses looking to streamline their sales processes. However, CallRail's overall lead facilitation tools are noted to be more comprehensive, contributing to its higher ratings in related areas.
- Reviewers mention that CallRail's Quality of Support is rated at 8.9, slightly higher than Convirza's 8.6. Users appreciate CallRail's responsive customer service and extensive knowledge base, which helps resolve issues quickly and efficiently.
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Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Convirza
Conversation Intelligence
Free Trial
Per Month
Understand every aspect of your customers and agent performance with conversation intelligence for every call.
- Customized Scorecards
- Missed Opportunity Alerts
- Team & Agent Performance
Free Trial
CallRail
Free Trial is available
Convirza
Free Trial is available
Ratings
Meets Requirements
9.0
1,180
8.2
36
Ease of Use
9.1
1,192
8.1
37
Ease of Setup
9.0
951
8.8
32
Ease of Admin
9.1
953
8.5
33
Quality of Support
8.9
1,067
8.6
37
Has the product been a good partner in doing business?
9.2
940
9.1
33
Product Direction (% positive)
8.9
1,132
8.4
37
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
161
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
Agent Performance Management
8.3
123
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Channels
8.6
72
Not enough data
8.0
48
Not enough data
7.4
47
Not enough data
7.8
60
Not enough data
8.0
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
58
Not enough data
8.4
53
Not enough data
8.2
50
Not enough data
8.1
54
Not enough data
Feature Not Available
Not enough data
8.1
51
Not enough data
8.2
48
Not enough data
8.0
49
Not enough data
Administrative
8.2
59
Not enough data
8.8
68
Not enough data
8.6
70
Not enough data
8.6
63
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
Marketing
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Not enough data
Reporting
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
Lead Monitoring
8.5
177
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
8.4
180
|
Verified
Not enough data
Data Capture
8.2
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
144
|
Verified
Not enough data
8.5
180
|
Verified
Not enough data
Analytics
8.5
173
|
Verified
Not enough data
8.5
195
|
Verified
Not enough data
Customization
8.2
136
|
Verified
Not enough data
8.3
142
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.4
167
|
Verified
Not enough data
Customization
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Additional Functionality
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.9
6
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.1
6
Not enough data
6.9
6
Not enough data
Internal Use
7.1
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
474
9.2
16
8.8
376
9.8
7
8.5
310
9.7
6
Tracking
8.6
423
9.6
9
9.0
413
8.9
9
8.6
337
9.7
6
Analytics
8.9
475
9.0
16
9.3
458
9.2
15
8.5
404
8.7
15
8.3
222
Not enough data
Call Routing
8.1
273
9.7
5
8.1
245
9.5
7
8.1
227
9.4
8
Administration
8.0
182
Not enough data
8.8
232
9.3
5
8.9
277
8.6
7
Marketing Operations
8.3
155
Not enough data
8.8
165
Not enough data
8.4
147
Not enough data
8.9
157
Not enough data
7.8
140
Not enough data
7.6
115
Not enough data
Campaign Activity
8.5
156
Not enough data
8.6
183
Not enough data
7.9
140
Not enough data
8.4
157
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calling
9.1
32
Not enough data
8.6
28
Not enough data
8.9
30
Not enough data
8.7
28
Not enough data
Contacts
8.2
31
Not enough data
8.0
31
Not enough data
8.6
29
Not enough data
Insights
8.0
31
Not enough data
8.3
30
Not enough data
8.3
28
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
Categories
Categories
Shared Categories
CallRail and Convirza are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
CallRail is categorized as Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution, Live Chat, Contact Center, and AI Sales Assistant
Convirza has no unique categories
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convirza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Marketing and Advertising
24.4%
Automotive
13.3%
Internet
8.9%
Transportation/Trucking/Railroad
4.4%
Hospitality
4.4%
Other
44.4%
Most Helpful Reviews
CallRail
Most Helpful Favorable Review
Jessica R.
Verified User in Law Practice
Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.
Most Helpful Critical Review
Verified User in Business Supplies and Equipment
Customer service has been awful. Our CallRail numbers were sending our calls to a phishing scam, which is bad enough, but our ticket to address this has been open for 19 days and counting with nothing close to a resolution or reason why. I have to hound...
Convirza
Most Helpful Favorable Review
Ken B.
Verified User in Hospitality
This review would rate a ten, except for the fact that only you can decide what is perfect (a ten). A nine therefore is sufficient. Log My Calls (LMC) has been my company's answer to a marketing puzzle. Given that we have current advertisements in...
Most Helpful Critical Review
Verified User in Internet
We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.
Jessica R.
Verified User in Law Practice
Unlike other call tracking companies, this one comes equipped with so many options for multiple campaigns, office locations, and numbers. I like that you get recordings and keyword spotting.
Ken B.
Verified User in Hospitality
This review would rate a ten, except for the fact that only you can decide what is perfect (a ten). A nine therefore is sufficient. Log My Calls (LMC) has been my company's answer to a marketing puzzle. Given that we have current advertisements in...
Verified User in Business Supplies and Equipment
Customer service has been awful. Our CallRail numbers were sending our calls to a phishing scam, which is bad enough, but our ticket to address this has been open for 19 days and counting with nothing close to a resolution or reason why. I have to hound...
Verified User in Internet
We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.
Alternatives
Discussions
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Convirza has no discussions with answers
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