Compare CallRail and Calltracks 
At a Glance
Market Segments
Small-Business (75.8% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
£49 month
CallRail
Star Rating
(1,509)4.6 out of 5
Market Segments
Small-Business (75.8% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansCalltracks
Star Rating
(14)4.1 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
£49 month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in Call Recording with a score of 9.3, highlighting its clarity and reliability, while Calltracks falls short with a lower emphasis on this feature.
- Reviewers mention that CallRail's Dynamic Number Insertion feature, rated at 9.0, significantly enhances tracking and attribution, whereas Calltracks does not offer a comparable feature, leading to less effective call tracking.
- G2 users indicate that CallRail's Ease of Use is rated at 9.1, making it more user-friendly for small businesses, while Calltracks, with a score of 8.1, presents a steeper learning curve according to user feedback.
- Users on G2 highlight that CallRail's Lead Generation capabilities, particularly in CRM Integration (8.2) and Marketing Automation Integration (8.5), are superior, allowing for seamless workflows, while Calltracks lacks robust integration options.
- Reviewers mention that CallRail's Quality of Support is rated at 8.9, with many praising the responsiveness and helpfulness of the support team, contrasting with Calltracks' lower score of 8.3, where users report slower response times.
- Users say that CallRail's Customization options, particularly in Custom Fields (8.9) and Conditional Logic (8.0), provide greater flexibility for tailoring the software to specific business needs, while Calltracks offers limited customization features.
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Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Calltracks
Standard
£49
month
- Unlimited Users
- Includes 1 x Dynamic Number
- Google Analytics / Universal Analytics Integration
Free Trial
CallRail
Free Trial is available
Calltracks
Free Trial is available
Ratings
Meets Requirements
9.0
1,180
9.3
9
Ease of Use
9.1
1,192
8.1
9
Ease of Setup
9.0
951
Not enough data
Ease of Admin
9.1
953
Not enough data
Quality of Support
8.9
1,067
8.3
9
Has the product been a good partner in doing business?
9.2
940
Not enough data
Product Direction (% positive)
8.9
1,132
8.8
10
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
161
|
Verified
Not enough data
8.0
114
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
Agent Performance Management
8.3
123
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Channels
8.6
72
Not enough data
8.0
48
Not enough data
7.4
47
Not enough data
7.8
60
Not enough data
8.0
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
58
Not enough data
8.4
53
Not enough data
8.2
50
Not enough data
8.1
54
Not enough data
Feature Not Available
Not enough data
8.1
51
Not enough data
8.2
48
Not enough data
8.0
49
Not enough data
Administrative
8.2
59
Not enough data
8.8
68
Not enough data
8.6
70
Not enough data
8.6
63
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
Marketing
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Not enough data
Reporting
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
Lead Monitoring
8.5
177
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
8.4
180
|
Verified
Not enough data
Data Capture
8.2
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
144
|
Verified
Not enough data
8.5
180
|
Verified
Not enough data
Analytics
8.5
173
|
Verified
Not enough data
8.5
195
|
Verified
Not enough data
Customization
8.2
136
|
Verified
Not enough data
8.3
142
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.4
167
|
Verified
Not enough data
Customization
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Additional Functionality
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.9
6
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.1
6
Not enough data
6.9
6
Not enough data
Internal Use
7.1
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
474
Not enough data
8.8
376
Not enough data
8.5
310
Not enough data
Tracking
8.6
423
Not enough data
9.0
413
Not enough data
8.6
337
Not enough data
Analytics
8.9
475
Not enough data
9.3
458
Not enough data
8.5
404
Not enough data
8.3
222
Not enough data
Call Routing
8.1
273
Not enough data
8.1
245
Not enough data
8.1
227
Not enough data
Administration
8.0
182
Not enough data
8.8
232
Not enough data
8.9
277
Not enough data
Marketing Operations
8.3
155
Not enough data
8.8
165
Not enough data
8.4
147
Not enough data
8.9
157
Not enough data
7.8
140
Not enough data
7.6
115
Not enough data
Campaign Activity
8.5
156
Not enough data
8.6
183
Not enough data
7.9
140
Not enough data
8.4
157
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calling
9.1
32
Not enough data
8.6
28
Not enough data
8.9
30
Not enough data
8.7
28
Not enough data
Contacts
8.2
31
Not enough data
8.0
31
Not enough data
8.6
29
Not enough data
Insights
8.0
31
Not enough data
8.3
30
Not enough data
8.3
28
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
Categories
Categories
Shared Categories
CallRail and Calltracks are categorized as Inbound Call Tracking
Unique Categories
CallRail is categorized as Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution, Live Chat, Contact Center, AI Sales Assistant, and Conversation Intelligence
Calltracks has no unique categories
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calltracks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Marketing and Advertising
30.8%
Financial Services
15.4%
Printing
7.7%
Leisure, Travel & Tourism
7.7%
Legal Services
7.7%
Other
30.8%
Most Helpful Reviews
CallRail
Most Helpful Favorable Review
Camille B.
Verified User in Marketing and Advertising
Call recording has allowed us to extract details about customer requests and questions that our clients have never been able to provide. Most recently, we've used the service to tie direct results to specific initiatives for a client. The ultimate goal was...
Most Helpful Critical Review
Tammy G.
Verified User in Medical Practice
We have several companies under an enterprise account. Over time, the data in Call Rail has become less reliable especially with the Google Ads integration. We have tried several times to reach out to support who blame the issue on our ad input. We have...
Calltracks
Most Helpful Favorable Review
James L.
Verified User in Marketing and Advertising
Simple to export reports into excel, in csv format
Most Helpful Critical Review
Verified User in Marketing and Advertising
Few Features no integration with Analytics, so poor conversion tracking and detailed Data.
Camille B.
Verified User in Marketing and Advertising
Call recording has allowed us to extract details about customer requests and questions that our clients have never been able to provide. Most recently, we've used the service to tie direct results to specific initiatives for a client. The ultimate goal was...
James L.
Verified User in Marketing and Advertising
Simple to export reports into excel, in csv format
Tammy G.
Verified User in Medical Practice
We have several companies under an enterprise account. Over time, the data in Call Rail has become less reliable especially with the Google Ads integration. We have tried several times to reach out to support who blame the issue on our ad input. We have...
Verified User in Marketing and Advertising
Few Features no integration with Analytics, so poor conversion tracking and detailed Data.
Alternatives
Discussions
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Calltracks has no discussions with answers
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