Compare Callbell and Helpzilla 
- Reviews say that Helpzilla excels in its "Pop-up Chat" feature, scoring a remarkable 9.7, which users appreciate for its seamless integration and responsiveness, making customer interactions more efficient.
- Users report that Callbell shines in "Ease of Setup" with a perfect score of 9.5, indicating that new users find it straightforward to get started without extensive training or technical support.
- Reviewers mention that Helpzilla's "Quality of Support" is rated at 8.1, which some users feel could be improved, especially when compared to Callbell's higher score of 9.0, where users highlight prompt and helpful responses from the support team.
- G2 users note that Callbell's "Product Direction" is rated at an impressive 10.0, suggesting that users feel confident in the software's future development and enhancements, while Helpzilla's score of 6.5 indicates some uncertainty among its users regarding ongoing improvements.
- Users on G2 appreciate Helpzilla's "Customization" capabilities, scoring 9.2, allowing businesses to tailor the software to their specific needs, whereas Callbell, while strong in other areas, does not emphasize customization as much.
- Reviewers mention that Callbell's "Ease of Admin" is rated at 9.8, making it particularly appealing for teams looking for a user-friendly administrative experience, which contrasts with Helpzilla's less favorable ratings in this area.
Callbell plans are very good and economical, provides us with high quality free plans, improved quality paid plans and can evaluate the requirements of companies to find a plan according to our specifications. In addition, Callbell is already a necessity...
it is integratable with the existing programs used by the company and for that matter simple to use, it does'n take a rocket scientist to utilize it
I really do not think there is anything that needs improvement or that I disliked. Having used other Helpdesk software for websites I find this one the easiest to use and maintain. I wish we had used this software years earlier as it is has saved both us...
Callbell plans are very good and economical, provides us with high quality free plans, improved quality paid plans and can evaluate the requirements of companies to find a plan according to our specifications. In addition, Callbell is already a necessity...
it is integratable with the existing programs used by the company and for that matter simple to use, it does'n take a rocket scientist to utilize it
I really do not think there is anything that needs improvement or that I disliked. Having used other Helpdesk software for websites I find this one the easiest to use and maintain. I wish we had used this software years earlier as it is has saved both us...
