Compare Call Center for Skype and VICIdial 
Call Center for Skype vs VICIdial
When assessing the two solutions, reviewers found VICIdial easier to use. However, Call Center for Skype is easier to set up and administer. Reviewers also preferred doing business with Call Center for Skype overall.
- Reviewers felt that VICIdial meets the needs of their business better than Call Center for Skype.
- When comparing quality of ongoing product support, reviewers felt that Call Center for Skype is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VICIdial over Call Center for Skype.
- VICIhost service
Easy customer serve. Easy to use. CLear picture. Great to use.
Some time long time hold and rude representaives
Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of...
The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years.
Easy customer serve. Easy to use. CLear picture. Great to use.
Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of...
Some time long time hold and rude representaives
The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years.
