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- Verint Workforce Management Professional (formerly Verint Monet)
- Calabrio ONE-vs-Verint Workforce Management Professional (formerly Verint Monet)
Compare Calabrio ONE and Verint Workforce Management Professional (formerly Verint Monet) 
At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(322)4.5 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEVerint Workforce Management Professional (formerly Verint Monet)
Star Rating
(23)4.0 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce Management Professional (formerly Verint Monet)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Workforce Management Professional excels in Shift Scheduling with a score of 8.9, while Calabrio ONE outshines with a score of 9.3, indicating a more user-friendly and efficient scheduling process.
- Reviewers mention that Calabrio ONE offers superior Ease of Use with a score of 9.0 compared to Verint's 7.0, suggesting that users find Calabrio's interface more intuitive and accessible.
- G2 users highlight that Verint's Quality of Support is rated at 8.5, which is commendable, but Calabrio ONE surpasses this with a score of 9.1, indicating a more responsive and helpful support team.
- Users on G2 report that Calabrio ONE's Forecasting capabilities are particularly strong, scoring 9.0, while Verint's score of 7.2 suggests it may not provide as accurate or reliable predictions.
- Reviewers say that Verint's Agent Self-Service feature scores 8.1, which is lower than Calabrio ONE's 8.9, indicating that users may find it easier to manage their own schedules and requests with Calabrio.
- Users report that both platforms offer solid Mobile Access, but Verint's score of 8.4 is slightly behind Calabrio ONE's performance, which suggests a more robust mobile experience for users on the go.
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Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableVerint Workforce Management Professional (formerly Verint Monet)
No pricing availableFree Trial
Calabrio ONE
No trial information availableVerint Workforce Management Professional (formerly Verint Monet)
No trial information availableRatings
Meets Requirements
8.8
265
8.4
17
Ease of Use
9.0
272
7.0
20
Ease of Setup
8.6
184
7.3
10
Ease of Admin
8.6
126
7.9
7
Quality of Support
9.1
251
8.5
14
Has the product been a good partner in doing business?
8.9
128
8.1
6
Product Direction (% positive)
9.1
261
4.2
16
Features by Category
Quality Assurance
9.2
71
Not enough data
8.9
69
Not enough data
9.0
71
Not enough data
Engagement
8.7
72
Not enough data
9.1
70
Not enough data
9.1
69
Not enough data
Performance
8.6
65
Not enough data
9.2
71
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
9.1
115
|
Verified
8.9
6
8.9
117
|
Verified
9.2
6
9.3
117
|
Verified
8.9
6
8.9
110
|
Verified
8.1
6
8.4
107
Not enough data
Administration
8.7
114
|
Verified
7.8
6
8.9
114
|
Verified
7.3
5
8.8
118
|
Verified
8.3
5
9.0
117
|
Verified
7.2
6
8.9
115
|
Verified
9.0
5
Feedback Management
8.6
21
Not enough data
8.4
21
Not enough data
8.6
24
Not enough data
Feedback Analysis
8.3
21
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
Feedback Sources
8.7
14
Not enough data
8.3
15
Not enough data
8.5
12
Not enough data
8.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
54
Not enough data
8.9
50
Not enough data
8.8
54
Not enough data
9.2
55
Not enough data
9.2
56
Not enough data
8.7
56
Not enough data
9.0
54
Not enough data
8.6
54
Not enough data
Workforce Management Platform Features
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.1
68
Not enough data
9.0
61
Not enough data
8.7
63
Not enough data
9.0
68
Not enough data
9.0
66
Not enough data
8.3
65
Not enough data
8.2
61
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Verint Workforce Management Professional (formerly Verint Monet) are categorized as Contact Center Quality Assurance and Contact Center Workforce
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Speech Analytics, and Workforce Management
Verint Workforce Management Professional (formerly Verint Monet) has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management Professional (formerly Verint Monet)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
12.0%
Consumer Services
12.0%
Financial Services
11.4%
Information Technology and Services
7.3%
Telecommunications
5.1%
Other
52.2%
Telecommunications
18.2%
Outsourcing/Offshoring
13.6%
Financial Services
13.6%
Retail
9.1%
Internet
9.1%
Other
36.4%
Most Helpful Reviews
Calabrio ONE
Most Helpful Favorable Review
Jessica H.
Verified User in Telecommunications
I enjoy Calabrios's various options when looking for ways to create dashboards, phrases, and how to pull them. I also enjoy how you can monitor interactions, including voice, desktop, and voice-to-text. There is also a lot of different ways you can catch...
Most Helpful Critical Review
Felix K.
Verified User in Consumer Services
After trying out DX and creating many reports and dashboards, I noticed that the system has a lot of limitations. The limitations are noticeable when you want to short the data and present it after the date when the system locks it in 15 min intervals, and...
Verint Workforce Management Professional (formerly Verint Monet)
Most Helpful Favorable Review
Verified User in Consumer Services
You can easily plot exceptions on each user
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email
Jessica H.
Verified User in Telecommunications
I enjoy Calabrios's various options when looking for ways to create dashboards, phrases, and how to pull them. I also enjoy how you can monitor interactions, including voice, desktop, and voice-to-text. There is also a lot of different ways you can catch...
Verified User in Consumer Services
You can easily plot exceptions on each user
Felix K.
Verified User in Consumer Services
After trying out DX and creating many reports and dashboards, I noticed that the system has a lot of limitations. The limitations are noticeable when you want to short the data and present it after the date when the system locks it in 15 min intervals, and...
Verified User in Outsourcing/Offshoring
The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email
Alternatives
Discussions
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Verint Workforce Management Professional (formerly Verint Monet) has no discussions with answers
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