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Compare CA Service Desk Manager and InvGate Service Management 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerInvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementCA Service Desk Manager vs InvGate Service Management
When assessing the two solutions, reviewers found InvGate Service Management easier to use, set up, and administer. Reviewers also preferred doing business with InvGate Service Management overall.
- Reviewers felt that InvGate Service Management meets the needs of their business better than CA Service Desk Manager.
- When comparing quality of ongoing product support, reviewers felt that InvGate Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of InvGate Service Management over CA Service Desk Manager.
Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableInvGate Service Management
No pricing availableFree Trial
CA Service Desk Manager
No trial information availableInvGate Service Management
Free Trial is available
Ratings
Meets Requirements
8.5
14
8.9
17
Ease of Use
8.1
14
9.1
17
Ease of Setup
6.9
6
9.0
15
Ease of Admin
7.8
6
9.4
13
Quality of Support
8.3
14
8.7
17
Has the product been a good partner in doing business?
7.8
6
9.1
13
Product Direction (% positive)
6.4
13
9.3
16
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Service Desk
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Management
7.9
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
Not enough data
Functionality
9.3
7
|
Verified
Not enough data
9.2
6
Not enough data
9.2
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
10
8.9
11
8.7
10
9.4
11
8.5
10
9.5
11
7.8
10
8.9
11
8.1
9
9.1
11
Reporting
7.6
11
9.4
11
7.2
10
9.1
11
8.2
10
8.5
8
Access & Usability
7.2
9
8.8
10
8.7
10
9.5
11
8.3
10
9.4
11
8.3
8
9.4
8
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager and InvGate Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
CA Service Desk Manager has no unique categories
InvGate Service Management is categorized as Help Desk
Reviews
Reviewers' Company Size
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Alternatives
Discussions
CA Service Desk Manager has no discussions with answers
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
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