Compare C2CRM and EspoCRM 
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Small-Business (72.2% of reviews)
Entry-Level Pricing
$37.00
$395.00
C2CRM
Star Rating
(60)4.6 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Entry-Level Pricing
$37.00
Browse all 4 pricing plansEspoCRM
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (72.2% of reviews)
Entry-Level Pricing
$395.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that C2CRM excels in Quality of Support with a score of 9.5, while EspoCRM's support quality is rated lower at 8.6. Reviewers mention that C2CRM's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that C2CRM offers superior Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.4 compared to EspoCRM's 8.5. Users on G2 appreciate the intuitive interface that C2CRM provides for tracking sales opportunities.
- Users say that C2CRM shines in Customization, scoring 9.7, while EspoCRM follows with 9.3. Reviewers highlight C2CRM's ability to create custom fields and workflows that cater to specific business needs, enhancing user experience.
- G2 users report that C2CRM's Reporting & Analytics capabilities are robust, with a reporting score of 8.5, while EspoCRM leads slightly with 9.3. Users mention that EspoCRM provides more detailed analytics, which helps in making informed business decisions.
- Users on G2 highlight that C2CRM has a better Ease of Use rating at 9.1 compared to EspoCRM's 8.7. Reviewers mention that C2CRM's user-friendly interface makes it easier for new users to navigate and utilize the software effectively.
- Reviewers mention that C2CRM's Integration APIs score of 9.6 is significantly higher than EspoCRM's 8.1, indicating that C2CRM offers more seamless integration options with other applications, which is crucial for businesses looking to streamline their operations.
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Pricing
Entry-Level Pricing
C2CRM
C2CRM Cloud-based Pricing - Core Package
$37.00
- Customer & Contact Management
- Task & Activity Management
- Lead Management
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
Free Trial
C2CRM
Free Trial is available
EspoCRM
No trial information availableRatings
Meets Requirements
9.3
48
9.0
14
Ease of Use
9.1
49
8.7
14
Ease of Setup
8.9
25
8.8
8
Ease of Admin
9.1
24
8.5
8
Quality of Support
9.5
48
8.6
14
Has the product been a good partner in doing business?
9.9
25
8.9
9
Product Direction (% positive)
10.0
46
9.2
14
Features by Category
Sales Force Automation
9.1
39
|
Verified
9.0
10
8.4
22
|
Verified
Feature Not Available
8.4
35
|
Verified
8.5
10
8.9
39
|
Verified
8.8
10
7.8
28
|
Verified
Feature Not Available
8.4
28
|
Verified
Feature Not Available
8.1
27
|
Verified
Feature Not Available
8.6
28
|
Verified
8.1
7
8.5
29
|
Verified
Feature Not Available
Marketing Automation
9.0
35
|
Verified
7.1
8
8.9
32
|
Verified
7.6
9
9.2
31
|
Verified
9.3
10
8.5
26
|
Verified
8.8
8
Customer Support
8.6
29
|
Verified
8.1
9
9.1
30
|
Verified
Feature Not Available
8.3
33
|
Verified
Feature Not Available
8.1
24
|
Verified
7.0
5
8.1
30
|
Verified
Feature Not Available
Reporting & Analytics
8.5
38
|
Verified
9.3
7
9.3
39
|
Verified
9.1
9
8.7
28
|
Verified
8.1
6
Mobile & Social
8.3
19
|
Verified
8.1
8
Feature Not Available
Feature Not Available
8.7
27
|
Verified
8.6
7
Platform
9.7
23
|
Verified
9.3
7
9.1
21
|
Verified
9.8
7
8.7
22
|
Verified
8.8
7
9.4
11
|
Verified
8.6
7
9.2
13
|
Verified
Feature Not Available
8.7
18
|
Verified
8.3
7
8.6
22
|
Verified
7.8
6
9.3
15
|
Verified
Feature Not Available
Integration
9.4
21
|
Verified
7.5
6
9.6
16
8.1
6
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Email Marketing
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
Not enough data
7.3
10
Not enough data
8.3
10
Not enough data
7.8
10
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
8.1
7
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
7.5
8
Not enough data
Platform
8.1
6
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Integration
8.7
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
5.7
7
|
Verified
Not enough data
5.5
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.1
7
Not enough data
6.4
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication Channels
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2CRM and EspoCRM are categorized as CRM and Email Marketing
Unique Categories
C2CRM is categorized as Help Desk and Online Form Builder
EspoCRM has no unique categories
Reviews
Reviewers' Company Size
C2CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.0%
Hospital & Health Care
8.3%
Mechanical or Industrial Engineering
5.0%
Information Technology and Services
5.0%
Consumer Goods
5.0%
Other
66.7%
Information Technology and Services
22.2%
Computer Software
16.7%
Marketing and Advertising
11.1%
Computer & Network Security
11.1%
Motion Pictures and Film
5.6%
Other
33.3%
Most Helpful Reviews
C2CRM
Most Helpful Favorable Review
Verified User in Accounting
User friendly, Solving business needs, helps to easy the daily works
Most Helpful Critical Review
Verified User in Research
It's not very user-friendly. I had a difficult time learning how to create reports, and the reports are difficult to edit later on.
EspoCRM
Most Helpful Favorable Review
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Most Helpful Critical Review
Verified User in Accounting
User friendly, Solving business needs, helps to easy the daily works
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Verified User in Research
It's not very user-friendly. I had a difficult time learning how to create reports, and the reports are difficult to edit later on.
Alternatives
Discussions
What Industries do you focus on?
2 comments
Official Response from C2CRM
The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost...Read more
Does C2CRM Integrate with Outlook?
1 comment
Official Response from C2CRM
Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS...Read more
Which ERP Systems do you Integrate with?
1 comment
Official Response from C2CRM
Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get...Read more
How do I set up EspoCRM?
1 comment
EC
BUy an hosting, upload files, create database and install it!
Read more
EspoCRM has no more discussions with answers
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