Compare BugHerd and Userback 
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Small-Business (91.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
$49.00 Per Month
BugHerd
Star Rating
(143)4.8 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserback
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (91.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its Bug History feature, scoring 9.4, which allows teams to track and manage bugs effectively over time. In contrast, Userback's score of 8.8 indicates it may not provide the same depth of historical tracking.
- Reviewers mention that Userback shines in Quality of Support, with a score of 9.5 compared to BugHerd's 9.0. This suggests that Userback may offer more responsive and helpful customer service, which is crucial for small businesses needing quick resolutions.
- G2 users highlight BugHerd's superior Feedback Aggregation capabilities, scoring 9.5, which allows for seamless collection and organization of user feedback. Userback, while still strong, does not match this level of aggregation, which could impact user experience.
- Users on G2 report that BugHerd's Custom Workflows feature, scoring 9.6, provides a high degree of flexibility for teams to tailor their processes. Userback's lower score in this area suggests it may not offer the same level of customization.
- Reviewers mention that Userback's Real-Time Action feature, with a score of 9.6, allows teams to respond immediately to user feedback, which is essential for maintaining user engagement. BugHerd's score of 9.5 is close but indicates a slight lag in this critical area.
- Users say that BugHerd's Task Ranking feature, scoring 9.1, helps prioritize tasks effectively, although Userback's score of 9.2 shows it may have a slight edge in this functionality, making it easier for teams to manage their workload.
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Pricing
Entry-Level Pricing
Userback
Starter
$49.00
Per Month
Perfect for small teams just starting out with capturing user feedback.
- 5 team members
- Unlimited feedback
- Unlimited projects
Free Trial
BugHerd
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
116
9.2
119
Ease of Use
9.4
117
9.4
120
Ease of Setup
9.3
82
9.4
104
Ease of Admin
9.4
77
9.4
101
Quality of Support
9.0
75
9.5
103
Has the product been a good partner in doing business?
9.5
66
9.7
93
Product Direction (% positive)
9.5
107
9.7
108
Features by Category
User Response Methods
Not enough data
9.2
20
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
28
|
Verified
Not enough data
9.8
27
|
Verified
Participant Selection
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.5
21
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
9.4
18
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
8.7
21
|
Verified
Generative AI
Not enough data
Feature Not Available
User Behavior
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
9.3
63
9.5
56
9.4
59
9.5
56
9.2
66
9.2
48
Bug Monitoring
Feature Not Available
8.6
39
9.4
63
8.8
48
9.5
57
8.8
36
Feedback Source
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.1
15
Not enough data
9.0
12
Not enough data
9.7
18
Not enough data
8.9
15
Not enough data
Process Management
9.5
20
Not enough data
9.1
17
Not enough data
9.5
16
Not enough data
9.6
16
Not enough data
System Management
9.0
12
Not enough data
8.8
10
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
21
Planning
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.3
15
Not enough data
9.2
13
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BugHerd and Userback are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Userback is categorized as Product Management, Software Testing, User Research, Consumer Video Feedback, and Session Replay
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
14.3%
Computer Software
12.1%
Information Technology and Services
7.1%
E-Learning
4.3%
Other
31.4%
Marketing and Advertising
30.2%
Computer Software
14.2%
Information Technology and Services
13.0%
Design
10.1%
Internet
7.1%
Other
25.4%
Most Helpful Reviews
BugHerd
Most Helpful Favorable Review
Verified User in Marketing and Advertising
BugHerd completely changed our project feedback loop with our customers and internal project stakeholders. The system provides a painless experience for our clients to deliver feedback on Website projects - not just bugs, but also for noting content changes...
Most Helpful Critical Review
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Userback
Most Helpful Favorable Review
Verified User in Marketing and Advertising
The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined...
Most Helpful Critical Review
Verified User in Information Technology and Services
most of the user feedbacks are not useful to our bug fixing or improvements
Verified User in Marketing and Advertising
BugHerd completely changed our project feedback loop with our customers and internal project stakeholders. The system provides a painless experience for our clients to deliver feedback on Website projects - not just bugs, but also for noting content changes...
Verified User in Marketing and Advertising
The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined...
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Verified User in Information Technology and Services
most of the user feedbacks are not useful to our bug fixing or improvements
Discussions
How do you use a BugHerd?
3 comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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