Compare BugHerd and Userback 
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Small-Business (91.0% of reviews)
Entry-Level Pricing
$49.00 Per Month
$49.00 Per Month
BugHerd
Star Rating
(143)4.8 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserback
Star Rating
(172)4.8 out of 5
Market Segments
Small-Business (91.0% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its Bug History feature, scoring 9.4, which allows teams to track and manage bugs effectively over time. In contrast, Userback's Bug History scored lower at 8.8, indicating less robust tracking capabilities.
- Reviewers mention that Userback shines in Quality of Support, achieving a score of 9.5 compared to BugHerd's 9.0. This suggests that Userback may provide more responsive and helpful customer service, which is crucial for users needing immediate assistance.
- G2 users highlight BugHerd's superior Feedback Aggregation with a score of 9.5, making it easier for teams to compile and analyze user feedback. Userback, while still strong, scored slightly lower at 9.1, indicating a less comprehensive aggregation process.
- Users on G2 report that BugHerd's Custom Workflows feature, scoring 9.6, allows for greater flexibility in managing tasks, which is essential for teams with unique processes. Userback's score of 9.2 in this area suggests it may not offer the same level of customization.
- Reviewers say that Userback's Real-Time Action feature, with a score of 9.6, provides immediate feedback and adjustments, which is vital for fast-paced environments. BugHerd's score of 9.5 is still impressive but indicates a slight lag in real-time responsiveness.
- Users report that BugHerd's Release Forecasting feature, scoring 9.7, is particularly beneficial for planning and managing project timelines effectively. Userback's lower score in this area suggests it may not provide the same level of insight into future releases.
Featured Products
Sponsored
Ideally
(24)
Bug Tracking
Visit Website
Sponsored
Canny
(94)
Bug Tracking
Visit Website
Pricing
Entry-Level Pricing
Userback
Starter
$49.00
Per Month
Perfect for small teams just starting out with capturing user feedback.
- 5 team members
- Unlimited feedback
- Unlimited projects
Free Trial
BugHerd
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
116
9.2
116
Ease of Use
9.4
117
9.4
116
Ease of Setup
9.3
82
9.4
100
Ease of Admin
9.4
77
9.4
98
Quality of Support
9.0
75
9.5
100
Has the product been a good partner in doing business?
9.5
66
9.7
90
Product Direction (% positive)
9.5
107
9.7
105
Features by Category
User Response Methods
Not enough data
9.2
19
|
Verified
Not enough data
9.2
16
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
27
|
Verified
Not enough data
9.7
26
|
Verified
Participant Selection
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
9.5
20
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
9.6
17
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
8.8
20
|
Verified
Generative AI
Not enough data
Feature Not Available
Bug Reporting
9.3
63
9.5
53
9.4
59
9.4
53
9.2
66
9.1
45
Bug Monitoring
Feature Not Available
8.6
36
9.4
63
8.7
45
9.5
57
8.6
33
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.1
15
Not enough data
9.0
12
Not enough data
9.7
18
Not enough data
8.9
15
Not enough data
Process Management
9.5
20
Not enough data
9.1
17
Not enough data
9.5
16
Not enough data
9.6
16
Not enough data
System Management
9.0
12
Not enough data
8.8
10
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
20
Planning
Not enough data
Feature Not Available
Not enough data
9.2
17
Not enough data
8.6
14
Not enough data
9.6
12
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BugHerd and Userback are categorized as Bug Tracking
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
14.3%
Computer Software
12.1%
Information Technology and Services
7.1%
E-Learning
4.3%
Other
31.4%
Marketing and Advertising
30.9%
Computer Software
13.9%
Information Technology and Services
13.3%
Design
10.3%
Internet
6.7%
Other
24.8%
Most Helpful Reviews
BugHerd
Most Helpful Favorable Review
James E.
Verified User in Commercial Real Estate
Ease of integration and management when managing the tasks that are set to develop, allows you to maintain a great integration and management of each of the activities.
Most Helpful Critical Review
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Userback
Most Helpful Favorable Review
Sidd G.
Verified User in Computer Software
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
Most Helpful Critical Review
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
James E.
Verified User in Commercial Real Estate
Ease of integration and management when managing the tasks that are set to develop, allows you to maintain a great integration and management of each of the activities.
Sidd G.
Verified User in Computer Software
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Discussions
How do you use a BugHerd?
3 comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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