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- BMC Helix ITSM-vs-ServiceNow IT Service Management
Compare BMC Helix ITSM and ServiceNow IT Service Management 
- Users report that BMC Helix ITSM excels in its Reports & Analytics feature, scoring 9.4, which reviewers mention provides comprehensive insights and customizable dashboards, making it easier to track performance metrics.
- Reviewers mention that ServiceNow IT Service Management shines in Ease of Use with a score of 8.4, highlighting its intuitive interface that simplifies navigation and reduces the learning curve for new users.
- G2 users indicate that BMC Helix ITSM has a strong Change Management capability, scoring 8.8, with reviewers noting its robust processes that help in managing changes effectively and minimizing disruptions.
- Users on G2 report that ServiceNow's Incident Management features, particularly Ticket Notifications and Ticket Prioritization, score 9.1 and 9.0 respectively, which reviewers say enhance responsiveness and ensure critical issues are addressed promptly.
- Reviewers mention that BMC Helix ITSM's Asset Management feature, scoring 8.8, is praised for its detailed tracking capabilities, allowing organizations to maintain accurate records of their IT assets.
- Users say that ServiceNow's Self Service functionality, with a score of 8.7, is particularly effective, as reviewers highlight its user-friendly portal that empowers end-users to resolve issues independently, reducing the burden on support teams.
It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
I Service Management Help Companies To improve and control Workflow between Team
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...
I Service Management Help Companies To improve and control Workflow between Team
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
