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- BMC Helix ITSM
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- BMC Helix ITSM-vs-EasyVista Service Manager
Compare BMC Helix ITSM and EasyVista Service Manager 
- Users report that BMC Helix ITSM excels in its Ticketing System with a score of 9.8, highlighting its robust features for automating ticket routing and prioritization, while EasyVista Service Manager falls short in ticket prioritization with a score of 6.2.
- Reviewers mention that BMC Helix ITSM's Reports & Analytics feature stands out with a score of 9.4, providing comprehensive insights, whereas EasyVista Service Manager's reporting capabilities are less impressive, scoring only 4.5.
- G2 users indicate that BMC Helix ITSM offers superior Incident Management functionalities, particularly in automating ticket notifications with a score of 8.3, compared to EasyVista's lower score of 6.3 in the same area.
- Users on G2 highlight that BMC Helix ITSM's Asset Management feature is rated at 8.8, showcasing its effectiveness in managing IT assets, while EasyVista Service Manager also scores 8.8 but lacks the same level of user satisfaction in practical applications.
- Reviewers say that BMC Helix ITSM provides a more user-friendly experience with an Ease of Use score of 7.1, while EasyVista Service Manager has a lower score of 6.7, indicating potential challenges for new users.
- Users report that BMC Helix ITSM's Change Management feature is rated at 8.8, demonstrating its strong capabilities in managing changes effectively, while EasyVista Service Manager does not have a comparable score in this area, suggesting a gap in functionality.
Systemetic appriach for incident management
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Systemetic appriach for incident management
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
