Compare BMC Helix ITSM and EasyVista Service Manager 
- Users report that BMC Helix ITSM excels in its ticketing system, achieving a score of 9.8, which reviewers mention provides a seamless experience for managing incidents and requests. In contrast, EasyVista Service Manager's ticket prioritization feature scored lower at 6.2, indicating potential challenges in effectively managing ticket urgency.
- Reviewers mention that BMC Helix ITSM's reporting capabilities are robust, with a score of 9.4, allowing for detailed analytics and insights. EasyVista Service Manager, however, received a lower score of 4.5 for its dashboards, suggesting that users may find it less effective for visualizing data and tracking performance.
- G2 users highlight BMC Helix ITSM's strong asset management features, scoring 8.8, which reviewers say helps organizations maintain control over their IT assets efficiently. EasyVista Service Manager also scored 8.8 in this area, but users report that the overall integration with other functionalities is less intuitive.
- Users on G2 appreciate BMC Helix ITSM's automation capabilities, scoring 9.2, which reviewers mention significantly reduces manual workload through features like automated ticket routing. In comparison, EasyVista Service Manager's automation features did not receive the same level of praise, indicating room for improvement.
- Reviewers mention that BMC Helix ITSM's knowledge base integration with ticketing scored 7.9, which users say enhances the support experience by providing quick access to relevant information. EasyVista Service Manager's knowledge base integration scored lower at 4.1, suggesting that users may struggle to find necessary resources efficiently.
- Users report that BMC Helix ITSM's mobile access scored 6.6, which is better than EasyVista Service Manager's 4.0, indicating that BMC provides a more user-friendly mobile experience for managing IT services on the go, a critical feature for many organizations today.
Systemetic appriach for incident management
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Systemetic appriach for incident management
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
