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Compare BMC Helix ITSM and CA Service Desk Manager 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (52.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMCA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerBMC Helix ITSM vs CA Service Desk Manager
When assessing the two solutions, reviewers found CA Service Desk Manager easier to use and administer. However, reviewers preferred the ease of set up, and doing business with BMC Helix ITSM overall.
- Reviewers felt that CA Service Desk Manager meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that CA Service Desk Manager is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CA Service Desk Manager over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableCA Service Desk Manager
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableCA Service Desk Manager
No trial information availableRatings
Meets Requirements
8.0
243
8.5
14
Ease of Use
7.2
246
8.1
14
Ease of Setup
7.0
85
6.9
6
Ease of Admin
7.2
83
7.8
6
Quality of Support
7.5
212
8.3
14
Has the product been a good partner in doing business?
7.9
77
7.8
6
Product Direction (% positive)
6.1
242
6.4
13
Features by Category
Administration
8.8
16
|
Verified
9.0
7
|
Verified
8.6
17
|
Verified
7.9
7
|
Verified
9.3
16
|
Verified
7.9
8
|
Verified
Service Desk
9.0
19
|
Verified
9.0
7
|
Verified
9.2
19
|
Verified
7.9
7
|
Verified
9.0
17
|
Verified
8.3
7
|
Verified
Management
9.4
9
|
Verified
7.9
8
|
Verified
7.7
8
|
Verified
9.0
7
|
Verified
8.3
9
|
Verified
8.3
6
|
Verified
8.7
9
|
Verified
8.3
7
|
Verified
7.6
9
|
Verified
8.1
7
Functionality
9.4
9
|
Verified
9.3
7
|
Verified
8.3
9
|
Verified
9.2
6
9.1
9
|
Verified
9.2
6
|
Verified
9.1
9
|
Verified
9.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.0
10
8.6
103
8.7
10
8.3
104
8.5
10
7.9
85
7.8
10
7.9
87
8.1
9
Reporting
7.9
90
7.6
11
7.9
87
7.2
10
Feature Not Available
8.2
10
Access & Usability
6.6
55
7.2
9
7.8
85
8.7
10
7.9
77
8.3
10
7.7
62
8.3
8
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and CA Service Desk Manager are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
CA Service Desk Manager has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
CA Service Desk Manager has no discussions with answers
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