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- Ballpark - User Research and Surveys-vs-UserTesting
Compare Ballpark - User Research and Surveys and UserTesting 
At a Glance
Market Segments
Mid-Market (50.9% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free 1 Projects
Free Trial
Ballpark - User Research and Surveys
Star Rating
(55)4.6 out of 5
Market Segments
Mid-Market (50.9% of reviews)
Entry-Level Pricing
Free 1 Projects
Browse all 4 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in video interview capabilities, with a score of 8.8, while Ballpark's survey management features, particularly the survey builder, shine with a score of 9.0, making it easier for users to create and distribute surveys effectively.
- Reviewers mention that Ballpark offers superior survey customization options, particularly with branching/skip logic scoring 8.7, compared to UserTesting's lower score of 6.5, allowing for more tailored user experiences in surveys.
- G2 users highlight that UserTesting's quality of support is rated at 9.0, which is slightly lower than Ballpark's 9.2, indicating that users may find Ballpark's support more responsive and helpful when issues arise.
- Users on G2 note that Ballpark's analytics features, especially in reporting and data exporting, are rated higher at 8.1 compared to UserTesting's 6.8, suggesting that users may find it easier to derive insights from their data with Ballpark.
- Reviewers say that UserTesting's ease of use is rated at 8.4, which is lower than Ballpark's impressive score of 9.2, indicating that users may find Ballpark more intuitive and user-friendly for everyday tasks.
- Users report that while UserTesting has a strong focus on video snippets with a score of 8.7, Ballpark's overall survey distribution capabilities, scoring 8.5, provide a more comprehensive approach to reaching participants effectively.
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Pricing
Entry-Level Pricing
Ballpark - User Research and Surveys
Free
Free
1 Projects
Enjoy one project with your team. No time-limits.
- 1 active project
- Unlimited users
- Unlimited responses
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Ballpark - User Research and Surveys
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
49
8.6
576
Ease of Use
9.2
49
8.5
604
Ease of Setup
9.2
25
8.7
278
Ease of Admin
9.4
13
8.7
225
Quality of Support
9.2
41
9.0
501
Has the product been a good partner in doing business?
9.6
12
8.8
220
Product Direction (% positive)
9.7
46
8.1
566
Features by Category
User Response Methods
Not enough data
7.6
298
|
Verified
Not enough data
8.7
356
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
7.2
166
|
Verified
Not enough data
8.2
334
|
Verified
Participant Selection
Not enough data
7.3
110
Not enough data
5.6
67
Not enough data
7.0
93
Not enough data
8.1
358
|
Verified
Insights
Not enough data
7.7
327
|
Verified
Not enough data
7.7
295
|
Verified
Not enough data
7.4
295
|
Verified
Generative AI
Not enough data
6.6
68
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
9.0
41
5.4
14
9.1
41
7.6
16
8.3
40
6.4
15
8.6
40
5.7
16
Survey Customization
8.6
34
6.1
17
8.2
38
5.5
16
8.6
38
6.4
16
7.4
30
4.7
16
Survey Insights
8.0
38
6.5
16
Feature Not Available
5.2
16
7.8
36
6.8
16
7.9
36
6.6
16
Generative AI
Not enough data
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Categories
Categories
Shared Categories
Ballpark - User Research and Surveys and UserTesting are categorized as Survey
Unique Categories
Ballpark - User Research and Surveys has no unique categories
UserTesting is categorized as Consumer Video Feedback, User Research, Mobile App Testing, Software Testing, Enterprise Feedback Management, and Experience Management
Reviews
Reviewers' Company Size
Ballpark - User Research and Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.3%
Information Technology and Services
11.3%
Marketing and Advertising
7.5%
Design
5.7%
Recreational Facilities and Services
3.8%
Other
43.4%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Ballpark - User Research and Surveys
Most Helpful Favorable Review
Verified User in Computer Software
The capacity of putting together a pretty structued flor for users to test
Most Helpful Critical Review
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Verified User in Computer Software
The capacity of putting together a pretty structued flor for users to test
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
Ballpark - User Research and Surveys has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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