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- Avaya Experience Platform
- Sinch Contact Pro
- Avaya Experience Platform-vs-Sinch Contact Pro
Compare Avaya Experience Platform and Sinch Contact Pro 
At a Glance
Market Segments
Enterprise (53.0% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(177)4.1 out of 5
Market Segments
Enterprise (53.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformSinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sinch Contact Pro excels in its voice channel capabilities, receiving a score of 9.3, while Avaya Experience Platform, although strong, scores slightly lower at 8.6. Reviewers mention that the clarity and reliability of voice calls in Sinch are standout features.
- Reviewers mention that Sinch Contact Pro offers superior mobile SMS functionality with a score of 9.5, compared to Avaya's 8.0. Users appreciate the seamless integration of SMS into their workflows, allowing for effective customer engagement.
- G2 users highlight the advanced speech analytics feature in Sinch Contact Pro, scoring 9.2, which provides actionable insights into customer interactions. In contrast, Avaya's speech analytics, while effective, does not receive the same level of praise, scoring 8.0.
- Users on G2 report that Sinch Contact Pro's persistent data feature, scoring an impressive 9.7, allows for a more personalized customer experience. Avaya's persistent data capabilities, while functional, do not match this level of user satisfaction.
- Reviewers mention that Sinch Contact Pro's self-service platform is highly regarded, particularly for its agent self-service capabilities, scoring 9.3. In comparison, Avaya's self-service options are seen as less intuitive, with a score of 7.5.
- Users say that the reporting and dashboards in Sinch Contact Pro are exceptional, achieving a perfect score of 10.0, which users find invaluable for performance tracking. Avaya's reporting features, while useful, score lower at 8.5, indicating room for improvement in user experience.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableSinch Contact Pro
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableSinch Contact Pro
No trial information availableRatings
Meets Requirements
8.7
129
9.5
10
Ease of Use
8.4
128
8.3
10
Ease of Setup
7.5
31
7.7
5
Ease of Admin
8.0
32
8.3
5
Quality of Support
8.2
115
8.9
9
Has the product been a good partner in doing business?
7.9
31
8.3
5
Product Direction (% positive)
7.1
126
8.8
10
Features by Category
Channels
9.3
12
|
Verified
Not enough data
9.8
8
Not enough data
9.3
12
|
Verified
Not enough data
9.5
7
Not enough data
8.9
11
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
31
|
Verified
8.3
6
|
Verified
8.9
31
8.1
6
|
Verified
9.0
28
|
Verified
8.1
6
|
Verified
9.2
12
|
Verified
Feature Not Available
8.6
13
Not enough data
8.8
11
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
9.7
11
|
Verified
Not enough data
Administrative
8.7
24
|
Verified
7.9
7
9.0
24
|
Verified
9.0
5
|
Verified
8.5
28
|
Verified
10.0
6
|
Verified
8.7
9
|
Verified
Not enough data
8.8
10
|
Verified
Feature Not Available
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Sinch Contact Pro are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.1%
Information Technology and Services
10.7%
Consumer Services
10.7%
Insurance
10.1%
Financial Services
4.7%
Other
49.7%
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Most Helpful Reviews
Avaya Experience Platform
Most Helpful Favorable Review
Verified User in Telecommunications
Ease of use, reliability. Flexible based upon staffing
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
I cant copy paste data from excel to any of the table inputs like scale forecast. The calendar or scheduling module is very clunky.
Sinch Contact Pro
Most Helpful Favorable Review
Verified User in Government Administration
It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss
Most Helpful Critical Review
Verified User in Telecommunications
Ease of use, reliability. Flexible based upon staffing
Verified User in Government Administration
It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss
Verified User in Outsourcing/Offshoring
I cant copy paste data from excel to any of the table inputs like scale forecast. The calendar or scheduling module is very clunky.
Discussions
Avaya Experience Platform has no discussions with answers
Sinch Contact Pro has no discussions with answers
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