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Compare Autotask and ManageEngine ServiceDesk Plus MSP 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system, achieving a high score of 9.2, which reviewers mention makes it easy to manage and prioritize tickets effectively. In contrast, ManageEngine ServiceDesk Plus MSP also performs well in ticket prioritization with a score of 9.3, but users note that its ticket notifications feature is slightly more robust, scoring 8.9.
- Reviewers mention that Autotask PSA's time tracking feature is highly rated at 8.9, allowing for efficient tracking of billable hours. However, users on G2 indicate that ManageEngine ServiceDesk Plus MSP's time tracking, while functional, scores lower at 7.8, suggesting it may not be as intuitive or comprehensive.
- Users say that Autotask PSA's reporting capabilities, particularly in dashboards, are impressive with a score of 8.7, providing clear insights into project performance. Conversely, ManageEngine ServiceDesk Plus MSP's dashboards score slightly lower at 8.3, leading some reviewers to feel that the visualizations could be more user-friendly.
- Reviewers mention that the ease of administration in Autotask PSA, with a score of 8.4, is a significant advantage, particularly in managing access and user roles. In comparison, ManageEngine ServiceDesk Plus MSP scores 8.3 in this area, indicating a solid performance but with some users expressing a desire for more streamlined processes.
- G2 users highlight that Autotask PSA's project management features, particularly in project planning and tracking, are rated lower (7.2 and 7.3 respectively) compared to ManageEngine ServiceDesk Plus MSP, which offers a more comprehensive project management suite, although specific scores are not provided.
- Users report that while both products offer mobile access, Autotask PSA scores lower at 6.0, leading to some frustration among users who need mobile functionality. In contrast, ManageEngine ServiceDesk Plus MSP's mobile access is rated higher at 8.3, making it a more favorable option for users who require on-the-go access.
Pricing
Entry-Level Pricing
Autotask
No pricing availableManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
Autotask
No trial information availableManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
8.5
447
9.2
10
Ease of Use
8.0
479
8.2
10
Ease of Setup
7.5
367
7.8
6
Ease of Admin
7.7
265
8.3
6
Quality of Support
8.2
416
8.3
9
Has the product been a good partner in doing business?
8.4
257
8.9
6
Product Direction (% positive)
8.5
445
6.5
10
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
9.3
5
8.4
235
8.9
6
7.0
230
7.3
5
7.3
231
6.7
5
Reporting
8.7
234
8.3
6
8.8
234
7.8
6
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
8.3
5
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
ManageEngine ServiceDesk Plus MSP has no discussions with answers
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