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Compare Autotask and Halo Service Desk 
Featured Products
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $55.00
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHalo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Halo Service Desk. Users appreciate its comprehensive Professional Services Automation (PSA) capabilities, which streamline help desk ticket management and enhance operational efficiency.
- Users say that Halo Service Desk stands out for its intuitive and neat user interface, making it easy for agents to navigate and familiarize themselves with the software quickly. This user-friendly design is a key advantage for teams looking for a straightforward service desk solution.
- Reviewers mention that Autotask's robust analytics and reporting features are particularly helpful for businesses needing detailed insights into their operations. Users have highlighted how these tools aid in decision-making and improve overall service delivery.
- According to verified reviews, Halo Service Desk is praised for its flexibility and configurability, allowing users to create unique tickets and set up scheduled tasks. This adaptability is beneficial for companies that require a tailored approach to their service management.
- G2 reviewers note that while Autotask has a strong presence in the small-business market, it faces challenges in meeting specific workflow needs for some users, with configuration complexities being a common concern. This feedback suggests that while powerful, it may require a steeper learning curve for some teams.
- Users highlight that Halo Service Desk's quality of support is exceptional, with many reviewers noting the responsiveness and helpfulness of the support team. This level of service can be a deciding factor for businesses that prioritize ongoing assistance and guidance.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHalo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
Free Trial
Autotask
No trial information availableHalo Service Desk
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.7
13
Ease of Use
8.0
479
9.5
13
Ease of Setup
7.5
367
8.0
9
Ease of Admin
7.7
265
8.1
9
Quality of Support
8.2
416
9.5
13
Has the product been a good partner in doing business?
8.4
257
9.8
9
Product Direction (% positive)
8.5
445
10.0
12
Features by Category
Administration
8.0
178
8.7
5
|
Verified
8.0
180
Not enough data
8.1
182
9.7
6
|
Verified
Service Desk
9.1
185
9.7
6
|
Verified
8.5
182
9.7
6
|
Verified
8.4
182
8.9
6
|
Verified
Management
8.2
180
9.7
6
|
Verified
8.3
181
9.2
6
|
Verified
8.4
178
8.1
6
|
Verified
8.0
176
10.0
5
|
Verified
7.5
172
Not enough data
Functionality
9.2
180
9.4
6
|
Verified
8.4
177
9.7
5
|
Verified
8.6
180
8.3
6
|
Verified
8.3
178
8.6
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
8.3
6
8.4
236
9.5
7
8.4
235
8.8
8
7.0
230
8.5
8
7.3
231
8.1
8
Reporting
8.7
234
9.4
8
8.8
234
8.1
7
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
9.0
8
7.2
225
8.9
6
7.6
223
9.0
7
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Halo Service Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
Halo Service Desk has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Halo Service Desk has no discussions with answers
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