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- Assembled-vs-Verint Workforce Management
Compare Assembled and Verint Workforce Management 
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Enterprise (54.4% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled
Star Rating
(113)4.7 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansVerint Workforce Management
Star Rating
(141)4.2 out of 5
Market Segments
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Workforce Management excels in its Labor Forecasting feature, scoring 8.3, but Assembled outshines it with a score of 9.1, indicating a more robust capability in predicting workforce needs.
- Reviewers mention that Assembled's Shift Scheduling functionality is particularly user-friendly, achieving a score of 9.3 compared to Verint's 8.5, making it easier for managers to allocate shifts effectively.
- G2 users highlight that Verint's Time & Attendance Tracking feature is well-received with a score of 8.8, but Assembled's score of 9.0 suggests a more seamless experience in tracking employee attendance.
- Users on G2 report that Assembled's Team Communication tools are superior, scoring 8.5, while Verint lags behind at 7.0, indicating that Assembled may offer better collaboration features for teams.
- Reviewers say that Verint's Self-Service Capabilities score of 7.9 is decent, but Assembled's 8.9 indicates a more comprehensive approach to empowering employees to manage their own schedules and requests.
- Users report that while both platforms offer Skills Management, Assembled's score of 8.2 surpasses Verint's 7.9, suggesting that Assembled provides a more effective way to track and develop employee skills.
Featured Products
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Contact Center Workforce
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Pricing
Entry-Level Pricing
Assembled
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Verint Workforce Management
No pricing availableFree Trial
Assembled
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.9
84
8.4
88
Ease of Use
9.2
84
8.4
104
Ease of Setup
9.4
64
7.7
57
Ease of Admin
9.4
59
7.8
32
Quality of Support
9.6
81
8.1
84
Has the product been a good partner in doing business?
9.8
56
8.3
32
Product Direction (% positive)
10.0
79
8.0
88
Features by Category
Platform Basics
8.7
55
Not enough data
8.9
57
Not enough data
9.3
54
Not enough data
Platform Content
8.4
51
Not enough data
8.2
32
Not enough data
8.2
34
Not enough data
Platform Additional Functionality
8.9
52
Not enough data
8.3
36
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
40
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
8.3
31
|
Verified
8.4
20
|
Verified
8.3
29
|
Verified
9.0
24
|
Verified
8.5
31
|
Verified
8.8
20
|
Verified
8.2
28
|
Verified
6.7
5
7.7
22
|
Verified
Administration
8.0
23
|
Verified
7.8
27
|
Verified
8.6
21
|
Verified
7.9
29
|
Verified
8.8
23
|
Verified
7.9
29
|
Verified
8.7
23
|
Verified
8.1
30
|
Verified
9.2
23
|
Verified
8.6
30
|
Verified
Platform
8.5
35
Feature Not Available
8.7
33
7.3
31
9.0
26
7.6
29
9.4
35
8.5
39
9.2
35
8.4
39
7.8
30
7.8
30
8.9
34
8.0
36
9.3
34
8.2
34
Workforce Management Platform Features
9.1
42
8.3
55
9.3
45
8.5
61
9.0
43
8.8
62
8.6
43
8.0
62
8.2
38
7.9
56
8.7
36
Feature Not Available
9.2
40
8.4
57
8.9
41
7.9
54
7.2
31
7.3
42
8.5
36
Feature Not Available
Categories
Categories
Shared Categories
Assembled and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled is categorized as Employee Scheduling and AI Agents
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Assembled
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.5%
Computer Software
12.6%
Consumer Services
10.8%
Retail
9.0%
Information Technology and Services
7.2%
Other
46.8%
Insurance
12.5%
Information Technology and Services
9.6%
Hospital & Health Care
8.8%
Financial Services
8.1%
Telecommunications
7.4%
Other
53.7%
Most Helpful Reviews
Assembled
Most Helpful Favorable Review
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Most Helpful Critical Review
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Verint Workforce Management
Most Helpful Favorable Review
Verified User in Financial Services
Love the ability to show frontline employees what they have scheduled. Also love the ability to track adherence and productivity.
Most Helpful Critical Review
Verified User in Consumer Services
The scheduling section is very "Manual".
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Verified User in Financial Services
Love the ability to show frontline employees what they have scheduled. Also love the ability to track adherence and productivity.
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Verified User in Consumer Services
The scheduling section is very "Manual".
Alternatives
Discussions
Assembled has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
How do you request time off in Verint?
1 comment
AT
When you want to schedule time off, you can submit a request for approval. First, go to My Home, then under My Requests, select Time Off Calendar. Then...Read more
What is Verint Workforce Management used for?
1 comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
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