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Compare Assembled WFM and Playvox WFM 
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansPlayvox WFM
Star Rating
(128)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox WFMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Assembled WFM excels in ease of integration, with users highlighting how simple it is to incorporate scheduled tasks into Google calendars. This intuitive design makes it easy for teams to adjust and implement updates to their work schedules.
- Users say that Playvox WFM stands out for its robust reporting tools and overall simplicity. Reviewers appreciate the platform's user-friendly interface, which allows for quick access to essential data and insights.
- According to verified reviews, Assembled WFM is praised for its quick implementation process, with one user noting it was the fastest tool implementation they've experienced. This efficiency can be a significant advantage for teams looking to get up and running swiftly.
- Reviewers mention that Playvox WFM offers excellent third-party integrations, particularly with tools like Talkdesk. This capability enhances its functionality and allows for a more seamless workflow across different platforms.
- G2 reviewers highlight that while Assembled WFM has a strong focus on user experience, it may face challenges in meeting specific workflow needs for some users, as noted in feedback about configuration difficulties.
- Users report that Playvox WFM, despite its strengths, has fewer recent reviews, which may indicate a need for more user feedback to fully assess its current performance and user satisfaction compared to Assembled WFM, which has a more active review base.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Playvox WFM
No pricing availableFree Trial
Assembled WFM
No trial information availablePlayvox WFM
No trial information availableRatings
Meets Requirements
8.7
120
9.3
107
Ease of Use
9.1
120
9.4
109
Ease of Setup
9.1
96
9.6
95
Ease of Admin
9.2
76
9.1
18
Quality of Support
9.2
113
9.3
97
Has the product been a good partner in doing business?
9.5
72
9.4
18
Product Direction (% positive)
9.8
114
9.7
105
Features by Category
Platform Basics
8.5
76
9.6
75
8.4
78
9.6
74
9.0
74
9.6
75
Platform Content
8.1
71
9.6
70
7.6
52
9.6
69
7.8
55
9.5
69
Platform Additional Functionality
8.6
73
9.6
73
7.2
57
9.3
69
8.6
70
9.6
72
8.4
66
9.7
72
8.2
59
9.8
70
Workforce Management
8.8
35
|
Verified
9.7
36
7.9
32
|
Verified
9.6
36
8.7
36
|
Verified
9.8
37
8.4
32
|
Verified
9.2
36
5.2
17
8.8
34
Administration
7.8
34
|
Verified
9.6
36
8.0
33
|
Verified
9.8
37
8.5
35
|
Verified
9.7
36
8.4
35
|
Verified
9.7
35
8.7
35
|
Verified
9.7
36
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
63
Feature Not Available
8.3
61
9.1
39
8.6
54
Feature Not Available
9.2
63
9.3
39
8.9
63
9.3
38
7.0
59
8.5
36
8.4
62
8.8
38
8.4
62
9.1
35
Workforce Management Platform Features
8.6
70
9.1
39
9.0
73
9.3
41
8.8
71
9.0
38
8.5
71
8.5
38
8.0
66
9.2
38
7.9
64
9.0
37
8.6
67
9.2
39
8.4
69
9.2
39
6.3
60
8.2
38
7.6
64
8.8
36
Categories
Categories
Shared Categories
Assembled WFM and Playvox WFM are categorized as Employee Scheduling, Workforce Management, and Contact Center Workforce
Unique Categories
Assembled WFM is categorized as Customer Service Automation
Playvox WFM is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Consumer Services
19.8%
Retail
9.9%
Insurance
5.8%
Information Technology and Services
5.8%
Computer Software
5.8%
Other
52.9%
Alternatives
Discussions
Assembled WFM has no discussions with answers
Playvox WFM has no discussions with answers
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