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- Aspect Workforce-vs-Verint Workforce Management Professional (formerly Verint Monet)
Compare Aspect Workforce and Verint Workforce Management Professional (formerly Verint Monet) 
At a Glance
Market Segments
Enterprise (67.1% of reviews)
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(262)4.2 out of 5
Market Segments
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceVerint Workforce Management Professional (formerly Verint Monet)
Star Rating
(23)4.0 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce Management Professional (formerly Verint Monet)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Workforce Management Professional excels in Skills Management with a score of 9.2, while Aspect Workforce falls short at 7.6, indicating that Verint offers more robust capabilities for managing employee skills effectively.
- Reviewers mention that Aspect Workforce shines in Agent Self-Service, achieving a score of 9.2 compared to Verint's 8.1, suggesting that Aspect provides a more user-friendly interface for agents to manage their schedules and requests.
- G2 users highlight that Verint's Intraday Management feature is particularly strong, scoring 9.0, which allows for better real-time adjustments compared to Aspect's score of 8.6, indicating a more responsive approach to workforce changes.
- Users on G2 note that Aspect Workforce has a slight edge in Shift Scheduling with a score of 9.0, while Verint's score of 8.9 shows that both products are effective, but Aspect may offer a more streamlined scheduling process.
- Reviewers say that Verint's Quality of Support is rated higher at 8.5 compared to Aspect's 7.8, suggesting that users may find more reliable assistance and resources when using Verint's software.
- Users report that Aspect Workforce has a better Ease of Use rating at 7.8, while Verint's score of 7.0 indicates that users may face a steeper learning curve with Verint's interface.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableVerint Workforce Management Professional (formerly Verint Monet)
No pricing availableFree Trial
Aspect Workforce
No trial information availableVerint Workforce Management Professional (formerly Verint Monet)
No trial information availableRatings
Meets Requirements
8.5
220
8.4
17
Ease of Use
7.8
222
7.0
20
Ease of Setup
6.8
132
7.3
10
Ease of Admin
7.4
134
7.9
7
Quality of Support
7.8
206
8.5
14
Has the product been a good partner in doing business?
8.3
130
8.1
6
Product Direction (% positive)
8.4
216
4.2
16
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
8.9
6
7.6
21
|
Verified
9.2
6
9.0
24
|
Verified
8.9
6
9.2
24
|
Verified
8.1
6
8.4
15
|
Verified
Not enough data
Administration
7.8
23
|
Verified
7.8
6
7.9
22
|
Verified
7.3
5
7.6
21
|
Verified
8.3
5
7.8
23
|
Verified
7.2
6
8.6
24
|
Verified
9.0
5
Categories
Categories
Shared Categories
Aspect Workforce and Verint Workforce Management Professional (formerly Verint Monet) are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce has no unique categories
Verint Workforce Management Professional (formerly Verint Monet) is categorized as Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management Professional (formerly Verint Monet)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.1%
Telecommunications
10.7%
Insurance
8.7%
Outsourcing/Offshoring
6.7%
Retail
6.3%
Other
54.4%
Telecommunications
18.2%
Outsourcing/Offshoring
13.6%
Financial Services
13.6%
Retail
9.1%
Internet
9.1%
Other
36.4%
Most Helpful Reviews
Aspect Workforce
Most Helpful Favorable Review
Verified User in Insurance
The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.
Most Helpful Critical Review
Verified User in Financial Services
Unable to allocate holiday allowance at interval level
Verint Workforce Management Professional (formerly Verint Monet)
Most Helpful Favorable Review
Verified User in Internet
Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall...
Most Helpful Critical Review
Abraham G.
Verified User in Financial Services
limited options for request management through monet and lack of app support
Verified User in Insurance
The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.
Verified User in Internet
Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall...
Verified User in Financial Services
Unable to allocate holiday allowance at interval level
Abraham G.
Verified User in Financial Services
limited options for request management through monet and lack of app support
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Verint Workforce Management Professional (formerly Verint Monet) has no discussions with answers
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