Compare Apptivo and Zoho CRM 
At a Glance
Market Segments
Small-Business (82.5% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
Free
Apptivo
Star Rating
(206)4.4 out of 5
Market Segments
Small-Business (82.5% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
Browse all 4 pricing plansZoho CRM
Star Rating
(2,735)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in its Quality of Support with a score of 7.6, while Apptivo shines with a significantly higher score of 9.0, indicating that Apptivo provides more responsive and effective customer service.
- Reviewers mention that Zoho CRM's Sales Force Automation features, particularly in Contact & Account Management (8.5), are robust, whereas Apptivo's score of 8.3 shows it is slightly less effective in this area.
- G2 users highlight that Apptivo's Marketing Automation capabilities, especially in Email Marketing (6.9), are less favorable compared to Zoho CRM's score of 8.0, suggesting that Zoho CRM offers a more comprehensive email marketing solution.
- Users on G2 report that Zoho CRM's Lead Management (8.3) is superior to Apptivo's (7.9), indicating that Zoho CRM provides better tools for managing and nurturing leads.
- Reviewers say that Apptivo's Customer Support Portal (7.9) is slightly better than Zoho CRM's (7.8), suggesting that users may find Apptivo's support resources more accessible.
- Users report that Zoho CRM's Data Analytics (8.9) is a standout feature, significantly outperforming Apptivo's (6.4), which indicates that Zoho CRM offers more powerful insights and reporting capabilities.
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Pricing
Entry-Level Pricing
Apptivo
Lite
$20.00
1 User Per Month
- 18 Apps
- 100 Custom Fields per app
- 25 Workflows
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Apptivo
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.5
162
8.4
2,318
Ease of Use
8.3
168
8.2
2,327
Ease of Setup
7.8
100
7.8
1,055
Ease of Admin
8.1
98
8.0
971
Quality of Support
9.0
161
7.6
2,119
Has the product been a good partner in doing business?
9.0
96
8.0
949
Product Direction (% positive)
8.6
162
7.9
2,254
Features by Category
Sales Force Automation
8.3
98
|
Verified
8.5
1503
|
Verified
6.6
60
8.2
762
|
Verified
7.7
92
|
Verified
8.1
1427
|
Verified
8.1
85
|
Verified
8.1
1511
|
Verified
7.1
56
|
Verified
7.7
1078
|
Verified
7.1
68
|
Verified
8.3
559
|
Verified
7.6
71
|
Verified
7.9
1107
|
Verified
7.7
69
|
Verified
7.9
1094
|
Verified
7.5
70
|
Verified
8.2
1209
|
Verified
Marketing Automation
6.9
69
|
Verified
8.0
1229
|
Verified
7.0
61
|
Verified
7.9
1192
|
Verified
7.9
83
|
Verified
8.3
1405
|
Verified
6.4
55
7.9
1022
|
Verified
Customer Support
7.4
67
|
Verified
8.0
1092
|
Verified
7.9
68
|
Verified
7.8
1095
|
Verified
7.5
66
|
Verified
7.9
1129
|
Verified
7.7
63
7.7
967
|
Verified
7.5
58
|
Verified
8.0
1008
|
Verified
Reporting & Analytics
7.1
77
|
Verified
8.1
1388
|
Verified
7.8
79
|
Verified
8.1
1445
|
Verified
6.5
57
|
Verified
8.0
946
|
Verified
Mobile & Social
6.3
56
8.0
978
|
Verified
6.5
59
8.0
990
|
Verified
7.5
64
|
Verified
7.9
1094
|
Verified
Platform
8.2
73
|
Verified
8.0
736
|
Verified
7.6
64
|
Verified
8.1
712
|
Verified
8.1
70
|
Verified
8.4
742
|
Verified
7.0
54
8.0
536
|
Verified
6.0
48
7.7
439
|
Verified
7.0
57
|
Verified
8.0
610
|
Verified
8.2
65
|
Verified
8.3
728
|
Verified
7.3
59
|
Verified
8.0
558
|
Verified
Integration
7.5
63
|
Verified
8.3
553
|
Verified
6.7
52
|
Verified
8.0
536
|
Verified
6.5
47
7.9
505
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
6.9
17
Not enough data
7.8
20
Not enough data
7.9
16
Not enough data
7.3
18
Not enough data
8.1
21
Not enough data
7.3
15
Not enough data
7.8
15
Not enough data
7.3
11
Not enough data
5.9
13
Not enough data
Reporting & Analytics
6.7
15
Not enough data
7.8
19
Not enough data
Platform
7.5
10
Not enough data
6.0
8
Not enough data
7.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.0
11
Not enough data
5.6
6
Not enough data
5.5
7
Not enough data
6.5
9
Not enough data
5.3
6
Not enough data
4.7
5
Not enough data
Ticket and Case Management
9.0
7
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
7.4
7
Not enough data
7.6
7
|
Verified
Not enough data
7.9
8
Not enough data
9.0
8
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.1
7
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
Not enough data
7.4
7
Not enough data
6.9
7
|
Verified
Not enough data
Platform
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
9.8
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Tasks
8.5
17
|
Verified
Not enough data
8.3
17
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Projects
8.6
15
|
Verified
Not enough data
8.3
15
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
8.1
15
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
16
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
14
|
Verified
Not enough data
7.8
13
|
Verified
Not enough data
Resource Management
8.5
14
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
7.9
17
|
Verified
Not enough data
Project Monitoring
8.2
12
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
16
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.8
113
Not enough data
8.8
111
Not enough data
8.2
101
Not enough data
8.1
96
Not enough data
8.9
109
Not enough data
8.8
109
Not enough data
8.4
104
Repeatability and Reportability
Not enough data
8.4
101
Not enough data
8.5
105
Not enough data
8.6
99
Not enough data
8.1
95
Not enough data
8.0
78
AI and Automation
Not enough data
8.5
103
Not enough data
8.6
102
Not enough data
8.4
98
Not enough data
8.2
90
Not enough data
8.0
84
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
65
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
8.7
63
Not enough data
8.6
61
Collaboration
Not enough data
8.7
62
Not enough data
8.5
64
Not enough data
9.0
66
Not enough data
8.9
69
Not enough data
8.6
63
Not enough data
8.7
61
Bill Generation
8.9
12
Not enough data
8.6
13
Not enough data
8.5
11
Not enough data
Bill Processing
8.8
12
Not enough data
8.2
10
Not enough data
8.8
12
Not enough data
Integration
8.5
11
Not enough data
8.9
11
Not enough data
7.7
10
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Before the Job
9.1
20
Not enough data
7.7
17
Not enough data
8.0
21
Not enough data
8.4
17
Not enough data
On the Job
8.0
17
Not enough data
8.1
18
Not enough data
8.1
16
Not enough data
8.0
18
Not enough data
8.1
15
Not enough data
After the Job
8.1
19
Not enough data
7.1
17
Not enough data
8.0
17
Not enough data
8.7
18
Not enough data
Data Sourcing
Not enough data
8.1
104
Not enough data
8.3
108
Not enough data
8.2
102
Not enough data
8.5
113
Not enough data
8.4
104
Predictive Analytics
Not enough data
8.5
105
Not enough data
8.2
98
Not enough data
8.0
85
Not enough data
8.1
91
Sales Management
Not enough data
8.3
111
Not enough data
8.2
90
Not enough data
8.4
104
Not enough data
8.6
111
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
122
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
8.4
130
|
Verified
Personalization
Not enough data
8.5
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.3
140
|
Verified
Administrative
Not enough data
8.4
139
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.3
131
Time Tracking
7.3
17
Not enough data
8.0
18
Not enough data
7.9
17
Not enough data
Client Invoicing
9.1
13
Not enough data
9.0
12
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
8.1
14
Not enough data
Administration
8.5
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.6
12
Not enough data
8.8
15
Not enough data
Platform
8.4
15
Not enough data
9.4
12
Not enough data
8.9
11
Not enough data
9.0
15
Not enough data
8.6
13
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Apptivo and Zoho CRM are categorized as CRM
Unique Categories
Apptivo is categorized as Time Tracking, Billing, Help Desk, Field Service Management, Project Management, and Email Marketing
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
Apptivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.0%
Information Technology and Services
6.5%
Marketing and Advertising
6.0%
Financial Services
4.0%
Computer Software
4.0%
Other
72.6%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Apptivo
Most Helpful Favorable Review
Vernessa T.
Verified User in Writing and Editing
I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...
Most Helpful Critical Review
Cara F.
Verified User in Biotechnology
Basic reporting - no "bells and whistles" / "fancy" reports
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Vernessa T.
Verified User in Writing and Editing
I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Cara F.
Verified User in Biotechnology
Basic reporting - no "bells and whistles" / "fancy" reports
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Do I have to pay for each app I use?
1 comment
Official Response from Apptivo
No, all apps are included within the single monthly price, offering unparalleled value for your business.Read more
Can I access Apptivo Apps using my Mobile phone?
1 comment
Official Response from Apptivo
Apptivo is accessible through all mobile phones using our Android, iOS, or Windows apps. You can also use your mobile web browser to access Apptivo as well.Read more
Do I need an experienced IT consultant to setup/manage my account?
1 comment
Official Response from Apptivo
No that’s not needed. If you are just getting started, you should be able to navigate around the various Apps and get started with the ones that are most...Read more
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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