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At a Glance
Market Segments
Small-Business (45.7% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
Amazon Simple Notification Service (SNS)
Star Rating
(86)4.3 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon Simple Notification Service (SNS)PagerDuty
Star Rating
(914)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts and incidents efficiently, while Amazon SNS, although effective, does not provide the same level of dedicated incident management features.
- Reviewers mention that PagerDuty's "Constant Monitoring" feature scores 9.1, ensuring that users receive timely alerts about system issues, whereas Amazon SNS, while reliable for notifications, lacks the same depth in monitoring capabilities.
- G2 users highlight that PagerDuty's "Ticket Assignment" functionality scores 9.2, allowing for effective distribution of tasks among team members, which is a critical feature for incident response teams, while Amazon SNS does not offer built-in ticketing features, requiring additional integrations.
- Users on G2 say that PagerDuty's "Proactive Workflow" feature, scoring 9.7, helps in identifying potential issues before they escalate, a feature that is less emphasized in Amazon SNS, which primarily focuses on notification delivery.
- Reviewers mention that PagerDuty's "Service Management" scores 9.8, providing comprehensive tools for managing incidents and services, while Amazon SNS is more of a notification service and lacks the extensive service management capabilities that PagerDuty offers.
- Users report that PagerDuty's "Error Management" features, particularly "Runbook Procedure Updates," are highly rated at 8.0, allowing teams to quickly adapt and respond to incidents, whereas Amazon SNS does not provide similar automation support for error management.
Pricing
Entry-Level Pricing
Amazon Simple Notification Service (SNS)
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
Amazon Simple Notification Service (SNS)
No trial information availablePagerDuty
Free Trial is available
Ratings
Meets Requirements
9.2
67
9.1
786
Ease of Use
8.4
66
8.6
793
Ease of Setup
8.3
31
8.3
419
Ease of Admin
8.6
29
8.5
408
Quality of Support
8.6
57
8.9
597
Has the product been a good partner in doing business?
8.6
28
8.9
346
Product Direction (% positive)
9.1
65
8.4
783
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
149
|
Verified
Not enough data
9.5
165
|
Verified
Not enough data
9.2
157
|
Verified
Not enough data
7.8
15
Management Tools
Not enough data
9.2
153
|
Verified
Not enough data
9.1
182
Not enough data
9.0
171
|
Verified
Generative AI
Not enough data
8.0
42
Not enough data
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.5
7
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Simple Notification Service (SNS) and PagerDuty are categorized as IT Alerting
Unique Categories
Amazon Simple Notification Service (SNS) has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Incident Management, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
Amazon Simple Notification Service (SNS)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Information Technology and Services
12.3%
Real Estate
4.9%
Marketing and Advertising
4.9%
Internet
4.9%
Other
56.8%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Alternatives
Discussions
Amazon Simple Notification Service (SNS) has no discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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