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- Connect-vs-RingCentral Contact Center
Compare Amazon Connect and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (51.9% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(63)4.4 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectRingCentral Contact Center
Star Rating
(146)4.0 out of 5
Market Segments
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Connect excels in its workflow automation capabilities, scoring a remarkable 9.5, while RingCentral Contact Center lags behind with a score of 8.0. Reviewers mention that the ability to automate ticket responses significantly enhances efficiency.
- Reviewers mention that Amazon Connect's multi-channel coverage is superior, achieving a score of 8.7 compared to RingCentral's 7.1. Users appreciate the seamless integration of voice, social, and web chat channels, which allows for a more cohesive customer experience.
- G2 users highlight Amazon Connect's customer and contacts database functionality, scoring 9.1, which is notably higher than RingCentral's 7.8. Users say that this feature allows for better management of customer interactions and data retrieval.
- Users on G2 report that Amazon Connect's IVR (Interactive Voice Response) system is highly effective, scoring 9.2, while RingCentral's IVR functionality is rated at 7.6. Reviewers mention that the intuitive design of Amazon Connect's IVR leads to improved customer satisfaction.
- Reviewers mention that Amazon Connect's agent scheduling and assignment features are robust, scoring 9.4, compared to RingCentral's 7.6. Users report that this functionality allows for better resource management and improved service levels.
- Users say that Amazon Connect's quality of support is rated at 8.9, significantly higher than RingCentral's 7.8. Reviewers mention that the responsiveness and helpfulness of Amazon Connect's support team contribute to a better overall user experience.
Featured Products
Sponsored
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(34)
Customer Self-Service
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(34)
Customer Self-Service
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Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableRingCentral Contact Center
No pricing availableFree Trial
Amazon Connect
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.2
44
8.2
114
Ease of Use
9.3
45
8.5
115
Ease of Setup
9.2
17
8.2
49
Ease of Admin
9.2
16
8.1
36
Quality of Support
9.0
35
7.8
98
Has the product been a good partner in doing business?
9.0
15
7.8
37
Product Direction (% positive)
8.2
39
6.7
105
Features by Category
Ticket and Case Management
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
8.3
9
Not enough data
8.0
11
Not enough data
9.1
9
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
9.6
8
Dialing Options
Not enough data
8.3
13
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
7.6
12
|
Verified
Agent Tools
Not enough data
7.8
10
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.7
11
|
Verified
Not enough data
7.9
13
|
Verified
Automation
Not enough data
8.2
11
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
7.6
12
|
Verified
Channels
Not enough data
8.8
16
Not enough data
7.7
17
Not enough data
Feature Not Available
Design
Not enough data
6.3
9
Not enough data
6.0
8
Not enough data
7.2
12
Not enough data
8.6
22
Not enough data
8.4
18
Generative AI
Not enough data
6.0
7
Not enough data
Feature Not Available
Usability
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.7
5
Reporting
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.4
16
|
Verified
8.8
37
|
Verified
9.0
14
6.9
28
|
Verified
9.4
14
|
Verified
7.3
30
|
Verified
Feature Not Available
7.6
36
|
Verified
9.1
15
7.8
29
|
Verified
Generative AI
Feature Not Available
5.7
17
Functions
9.1
33
|
Verified
8.2
56
|
Verified
9.0
33
|
Verified
8.1
55
|
Verified
8.9
29
|
Verified
7.8
44
|
Verified
8.7
15
|
Verified
7.0
23
|
Verified
8.9
16
7.8
31
|
Verified
9.3
14
7.5
30
|
Verified
9.4
14
|
Verified
7.9
33
9.2
15
|
Verified
7.7
27
|
Verified
Administrative
8.8
27
7.7
48
|
Verified
9.2
24
|
Verified
8.5
54
|
Verified
8.9
30
|
Verified
7.8
58
|
Verified
9.3
16
7.9
32
|
Verified
9.4
12
7.5
29
|
Verified
Workforce Management
Not enough data
8.5
11
Not enough data
8.0
9
Not enough data
8.1
8
Not enough data
6.9
9
Not enough data
9.0
12
Administration
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.4
12
Not enough data
7.5
8
Not enough data
7.8
9
Conversational Platform
Not enough data
8.5
12
Not enough data
8.0
9
Not enough data
8.8
10
Not enough data
9.3
5
Support Automation
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
12
Not enough data
8.7
13
Not enough data
Not enough data
Not enough data
8.5
13
Not enough data
Not enough data
Internal Use
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.3
10
Not enough data
8.1
8
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and RingCentral Contact Center are categorized as Contact Center
Unique Categories
Amazon Connect has no unique categories
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.2%
Information Technology and Services
11.5%
Financial Services
11.5%
Insurance
9.6%
Banking
7.7%
Other
40.4%
Computer Software
9.2%
Telecommunications
7.7%
Financial Services
7.0%
Consumer Services
5.6%
Staffing and Recruiting
4.9%
Other
65.5%
Most Helpful Reviews
Amazon Connect
Most Helpful Favorable Review
Jared M.
Verified User in Computer Software
It always works. Had other systems that time out or are hard to hear. It's stable and easy.
Most Helpful Critical Review
Verified User in Computer Software
We use third party for sip trunks we should have those features with AWS
RingCentral Contact Center
Most Helpful Favorable Review
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Most Helpful Critical Review
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
Jared M.
Verified User in Computer Software
It always works. Had other systems that time out or are hard to hear. It's stable and easy.
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Verified User in Computer Software
We use third party for sip trunks we should have those features with AWS
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
Alternatives
Discussions
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 comment
UT
A cloud-based contact center with low cost and scalable resources.Read more
RingCentral Contact Center has no more discussions with answers
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