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Compare Amazon Connect and Intermedia Contact Center 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seats Per Month
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectIntermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansAmazon Connect vs Intermedia Contact Center
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than Intermedia Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Intermedia Contact Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Intermedia Contact Center over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableIntermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Free Trial
Amazon Connect
Free Trial is available
Intermedia Contact Center
No trial information availableRatings
Meets Requirements
9.1
50
8.5
18
Ease of Use
9.2
51
8.8
18
Ease of Setup
9.1
23
8.1
18
Ease of Admin
9.2
16
8.6
18
Quality of Support
8.9
40
9.1
18
Has the product been a good partner in doing business?
9.0
15
8.9
18
Product Direction (% positive)
8.4
45
8.7
18
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Feature Not Available
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
9.1
13
|
Verified
9.1
38
|
Verified
9.1
13
|
Verified
8.9
34
|
Verified
8.8
12
|
Verified
8.9
20
|
Verified
Feature Not Available
9.0
21
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
8.1
12
|
Verified
9.3
28
|
Verified
9.2
13
|
Verified
9.0
34
|
Verified
9.2
13
|
Verified
9.3
20
Not enough data
9.4
16
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Intermedia Contact Center are categorized as Contact Center and Contact Center Workforce
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, and Call Center Infrastructure (CCI)
Intermedia Contact Center has no unique categories
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Intermedia Contact Center has no discussions with answers
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