Compare AlertOps and xMatters 
- Users report that xMatters excels in "Timely Alerts" with a score of 9.4, while AlertOps shines even brighter with a score of 9.6, indicating that AlertOps may provide faster notifications during critical incidents.
- Reviewers mention that both products have similar scores for "Ease of Use" at 8.7, but xMatters stands out with a slightly higher "Ease of Setup" score of 8.7 compared to AlertOps' 8.4, suggesting that xMatters may be easier to implement for new users.
- G2 users highlight that xMatters offers superior "ServiceNow Integration" with a score of 9.3, which is crucial for organizations already using ServiceNow for IT service management, while AlertOps does not have a comparable score in this area.
- Users on G2 report that both platforms perform well in "Ticket Assignment" with a score of 9.1, but AlertOps is noted for its "Ticket Accuracy" score of 9.3, indicating that it may provide more precise ticketing features.
- Reviewers say that xMatters has a higher score of 9.0 in "Lifecycle Visualization," which is beneficial for tracking the progress of incidents, while AlertOps falls behind with a score of 8.3, suggesting a potential gap in visual management tools.
- Users mention that while both products have strong "Quality of Support" ratings (9.1 for xMatters and 9.2 for AlertOps), AlertOps is often praised for its responsiveness and helpfulness, making it a preferred choice for users needing robust support.
- Try For Free - Industry Leading Incident Alerting Features
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
The fuctionality, features and value are the top reasons we chose this solution. Once we got it up and running, we had no issues and we are really satisfied with AlertOps.
- The mobile app should be improved to make it easier to understand who is on-call at that time, especially if that person is you. It could be a great addition to have a widget to add on the home screen reminding you if you´re on-call or not or even a...
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
The biggets downside to using xMatters is the calendar. I am in the DBA group and within our group you can't look at a calendar and tell when you are the primary on-call. (We are always on-call to a point it is just whether or not you are the primary)
The fuctionality, features and value are the top reasons we chose this solution. Once we got it up and running, we had no issues and we are really satisfied with AlertOps.
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
- The mobile app should be improved to make it easier to understand who is on-call at that time, especially if that person is you. It could be a great addition to have a widget to add on the home screen reminding you if you´re on-call or not or even a...
The biggets downside to using xMatters is the calendar. I am in the DBA group and within our group you can't look at a calendar and tell when you are the primary on-call. (We are always on-call to a point it is just whether or not you are the primary)
