Compare Aircall and CloudTalk 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (65.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25.00
Aircall
Star Rating
(1,187)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,291)4.4 out of 5
Market Segments
Small-Business (65.1% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Aircall and CloudTalk have a solid star rating of 4.3, indicating a generally positive reception from users. However, Aircall has a slightly larger user base with 1153 reviews compared to CloudTalk's 1239, suggesting a more established presence in the market.
- Reviewers mention that Aircall's entry-level price is $30 per user per month, which is higher than CloudTalk's $25. This price difference may influence small businesses looking for cost-effective solutions, especially since CloudTalk has a higher percentage of small-business reviews at 65.9% compared to Aircall's 56.4%.
- Users on G2 highlight that both products excel in ease of use, scoring 9.1 for Aircall and 9.1 for CloudTalk. However, CloudTalk edges out slightly in ease of setup with a score of 8.9 compared to Aircall's 8.7, making it potentially more appealing for users who prioritize quick implementation.
- Reviewers mention that Aircall shines in call monitoring with a score of 9.0, while CloudTalk scores 8.8. Users appreciate Aircall's robust features for tracking and analyzing calls, which can enhance performance evaluations and training opportunities.
- Users report that Aircall's voice quality is rated at 9.1, outperforming CloudTalk's 8.8. This distinction is crucial for businesses that rely heavily on clear communication, as users have noted that Aircall provides a more reliable and crisp audio experience during calls.
- G2 users highlight that Aircall excels in call recording with a perfect score of 9.3, while CloudTalk scores 8.9. Reviewers appreciate the ease of accessing recorded calls for training and quality assurance, making Aircall a preferred choice for businesses focused on improving their customer service through detailed call analysis.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
954
8.7
1,077
Ease of Use
9.1
964
9.1
1,092
Ease of Setup
8.7
442
8.9
714
Ease of Admin
8.6
384
8.8
509
Quality of Support
8.5
890
8.8
963
Has the product been a good partner in doing business?
8.1
373
8.8
508
Product Direction (% positive)
8.7
917
8.6
1,036
Features by Category
Dialing Options
Not enough data
8.7
182
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.4
165
|
Verified
Not enough data
8.2
158
|
Verified
Not enough data
8.3
164
|
Verified
Not enough data
8.8
188
|
Verified
Automation
Not enough data
8.3
156
|
Verified
Not enough data
8.2
150
|
Verified
Not enough data
8.4
152
|
Verified
Not enough data
8.3
154
|
Verified
Not enough data
8.3
159
|
Verified
Quality Assurance
Not enough data
9.2
68
Not enough data
9.0
65
Not enough data
9.0
69
Engagement
Not enough data
8.6
66
Not enough data
9.1
75
Not enough data
8.7
65
Performance
Not enough data
8.9
66
Not enough data
9.1
70
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
24
Channels
9.1
399
|
Verified
8.9
431
|
Verified
Feature Not Available
7.7
313
Feature Not Available
7.7
300
8.1
199
8.0
329
|
Verified
8.0
279
|
Verified
8.0
297
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
402
|
Verified
8.5
377
|
Verified
8.6
387
|
Verified
8.4
377
|
Verified
8.7
371
|
Verified
8.7
374
|
Verified
Feature Not Available
8.2
321
8.7
310
|
Verified
8.3
332
|
Verified
8.9
327
|
Verified
8.5
332
|
Verified
8.7
355
|
Verified
8.4
348
|
Verified
8.7
314
|
Verified
8.5
341
|
Verified
Administrative
8.8
401
|
Verified
8.5
397
|
Verified
8.9
408
|
Verified
8.8
403
|
Verified
8.7
422
|
Verified
8.7
429
|
Verified
9.0
352
|
Verified
8.8
384
|
Verified
Feature Not Available
8.4
331
|
Verified
Workforce Management
Not enough data
8.6
91
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.8
87
Administration
Not enough data
8.7
96
|
Verified
Not enough data
8.8
94
|
Verified
Not enough data
8.8
99
|
Verified
Not enough data
8.4
89
|
Verified
Not enough data
8.6
82
|
Verified
Platform
8.1
140
7.7
161
8.6
163
8.2
177
8.7
161
8.1
176
9.0
167
8.4
185
9.0
172
8.2
185
8.8
159
8.0
171
8.8
157
8.1
176
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
8.9
161
8.9
180
8.9
159
8.7
180
Administrative
9.1
173
9.1
186
8.9
172
8.7
190
Generative AI
Not enough data
7.4
17
Basic Communication - Cloud PBX
Not enough data
9.1
19
Not enough data
9.4
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
9.1
19
Not enough data
9.4
18
Advanced Features - Cloud PBX
Not enough data
9.5
18
Not enough data
9.2
19
Not enough data
9.6
19
Not enough data
8.8
18
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
330
|
Verified
8.9
196
|
Verified
Feature Not Available
6.5
110
Feature Not Available
7.1
128
|
Verified
Feature Not Available
6.4
102
8.1
209
|
Verified
7.4
117
|
Verified
8.6
238
8.1
131
|
Verified
Access
8.3
239
8.0
128
8.2
248
|
Verified
8.0
143
|
Verified
8.7
265
|
Verified
8.2
153
|
Verified
Advanced Features
8.0
251
7.7
130
|
Verified
Feature Not Available
7.7
123
|
Verified
8.8
284
|
Verified
8.8
176
|
Verified
Calling
9.3
345
8.9
329
8.7
301
8.1
266
9.2
340
8.5
291
9.1
349
8.8
311
Contacts
8.8
336
8.1
287
8.7
315
7.9
264
Feature Not Available
8.1
276
Insights
8.5
331
8.4
289
8.6
319
8.4
281
Feature Not Available
8.2
260
7.8
267
7.0
225
Feature Not Available
7.6
229
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
8.5%
Consumer Services
6.0%
Financial Services
5.1%
Logistics and Supply Chain
3.7%
Other
66.6%
Information Technology and Services
10.0%
Computer Software
8.7%
Marketing and Advertising
5.9%
Financial Services
5.6%
Education Management
4.0%
Other
65.8%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Ivan G.
Verified User in Staffing and Recruiting
Sometimes SMS fail to send multiple times. Calls sometimes drop as well. Bit laggy iPhone app sometimes to be honest.
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Ivan G.
Verified User in Staffing and Recruiting
Sometimes SMS fail to send multiple times. Calls sometimes drop as well. Bit laggy iPhone app sometimes to be honest.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is the best way to answer incoming calls?
1 comment
Official Response from CloudTalk
Hi John, the best way of answering calls is using our Desktop application.
Best regards!Read more
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