Compare Aircall and Aloware 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$30.00 1 user/month when billed quarterly
Aircall
Star Rating
(1,179)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAloware
Star Rating
(590)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
$30.00 1 user/month when billed quarterly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, making it easier for teams to manage incoming calls effectively. In contrast, Aloware's call routing score is significantly lower at 7.5, which may lead to inefficiencies in call handling.
- Reviewers mention that Aircall's call recording feature is highly rated at 9.0, providing users with reliable access to past conversations for training and compliance purposes. Aloware, while still strong, has a lower score of 8.5, indicating it may not be as robust in this area.
- G2 users highlight Aircall's superior ease of use with a score of 9.1, which is reflected in user feedback praising its intuitive interface. Aloware, with a score of 8.4, is still user-friendly but may require a steeper learning curve for new users.
- Reviewers say that Aircall's mobile access is rated at 8.7, allowing users to manage calls on the go effectively. Aloware's mobile access score of 7.5 suggests that it may not offer the same level of functionality or user experience on mobile devices.
- Users on G2 report that Aircall's integrated workflows score of 8.3 is a significant advantage, as it allows for seamless task management and CRM integration. Aloware's score of 7.0 indicates that its workflow integration may not be as comprehensive or user-friendly.
- Reviewers mention that Aircall's quality of support is rated at 8.4, with many users praising the responsiveness and helpfulness of the support team. In comparison, Aloware's support score of 8.6 is slightly higher, but user feedback suggests that Aircall's support is more proactive and effective in resolving issues.
Featured Products
Sponsored
Netcapz
(0)
Contact Center
Visit Website
Sponsored
AiSDR
(32)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Aloware
iPro
$30.00
1 user/month when billed quarterly
Best for support teams
- Unlimited Calls (US & CA)
- Clean, dedicated numbers
- 2-way SMS/MMS
Free Trial
Aircall
Free Trial is available
Aloware
Free Trial is available
Ratings
Meets Requirements
8.7
945
8.5
468
Ease of Use
9.1
955
8.4
477
Ease of Setup
8.7
434
8.5
191
Ease of Admin
8.6
378
8.8
142
Quality of Support
8.5
881
8.6
421
Has the product been a good partner in doing business?
8.1
368
9.1
143
Product Direction (% positive)
8.7
908
8.2
459
Features by Category
Lead Facilitation
Not enough data
7.4
20
Not enough data
7.1
21
Not enough data
7.5
21
Not enough data
7.4
20
Organization
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
7.4
20
Performance Analysis
Not enough data
7.5
25
Not enough data
8.4
24
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
7.1
80
Not enough data
7.0
78
Not enough data
8.5
79
Not enough data
7.6
78
Not enough data
8.3
79
Not enough data
6.5
78
Not enough data
7.5
78
Repeatability and Reportability
Not enough data
7.5
77
Not enough data
7.6
76
Not enough data
7.5
76
Not enough data
6.8
76
Not enough data
6.4
72
AI and Automation
Not enough data
7.2
76
Not enough data
7.0
76
Not enough data
7.0
76
Not enough data
Feature Not Available
Not enough data
6.9
76
Generative AI
Not enough data
Feature Not Available
Dialing Options
Not enough data
8.6
140
|
Verified
Not enough data
8.6
134
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.0
107
|
Verified
Not enough data
8.1
103
|
Verified
Not enough data
8.2
105
|
Verified
Not enough data
9.0
146
|
Verified
Automation
Not enough data
8.1
108
Not enough data
Feature Not Available
Not enough data
8.0
105
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.5
122
|
Verified
Text Messaging
Not enough data
7.6
47
Not enough data
8.3
50
Not enough data
7.4
50
Not enough data
7.2
47
Not enough data
7.4
47
Not enough data
7.2
50
Not enough data
7.2
50
Not enough data
7.6
48
SMS Platform
Not enough data
7.2
45
Not enough data
7.6
46
Not enough data
6.7
47
Not enough data
Feature Not Available
Not enough data
6.7
45
Not enough data
7.5
45
Quality Assurance
Not enough data
7.4
13
Not enough data
7.9
12
Not enough data
8.2
13
Engagement
Not enough data
9.2
13
Not enough data
8.6
13
Not enough data
8.6
12
Performance
Not enough data
8.5
13
Not enough data
8.9
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.1
393
|
Verified
8.7
232
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
193
8.6
224
|
Verified
8.0
273
|
Verified
8.0
172
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
396
|
Verified
8.2
209
|
Verified
8.6
381
|
Verified
8.1
209
|
Verified
8.7
365
|
Verified
8.4
198
|
Verified
Feature Not Available
7.3
111
8.7
304
|
Verified
8.3
205
|
Verified
8.9
321
|
Verified
8.1
190
|
Verified
8.8
349
|
Verified
8.1
212
|
Verified
8.7
308
|
Verified
8.4
201
|
Verified
Administrative
8.8
395
|
Verified
8.3
214
|
Verified
8.9
402
|
Verified
8.6
200
|
Verified
8.7
416
|
Verified
8.5
241
|
Verified
9.1
346
|
Verified
8.7
220
|
Verified
Feature Not Available
8.5
184
Platform
8.1
137
7.0
41
8.7
159
7.3
41
8.8
158
7.3
41
9.0
164
7.3
41
9.0
169
7.3
40
8.8
156
6.9
39
8.9
154
7.4
39
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
158
8.4
40
8.9
156
8.0
40
Administrative
9.1
170
8.3
40
8.9
169
8.1
40
Basic Communication
8.8
326
|
Verified
8.7
22
Feature Not Available
6.0
21
Feature Not Available
8.0
22
Feature Not Available
Feature Not Available
8.1
205
|
Verified
6.3
20
8.7
234
Feature Not Available
Access
8.3
235
7.7
23
8.2
244
|
Verified
7.5
23
8.7
261
|
Verified
6.9
23
Advanced Features
8.1
247
6.7
20
Feature Not Available
6.5
19
8.8
280
|
Verified
8.9
19
Calling
9.3
340
9.0
216
|
Verified
8.7
295
7.9
181
|
Verified
9.2
335
8.6
197
|
Verified
9.2
344
8.8
211
|
Verified
Contacts
8.8
331
8.1
207
|
Verified
8.7
310
7.9
197
|
Verified
Feature Not Available
8.3
194
|
Verified
Insights
8.6
326
8.0
193
|
Verified
8.7
314
8.3
194
|
Verified
Feature Not Available
8.5
181
|
Verified
7.8
262
7.6
155
Feature Not Available
7.8
155
Categories
Categories
Shared Categories
Aircall and Aloware are categorized as Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
Aloware is categorized as Sales Engagement, Auto Dialer, AI Sales Assistant, SMS Marketing, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.4%
Computer Software
14.2%
Information Technology and Services
7.2%
Real Estate
6.5%
Consumer Services
5.0%
Consulting
4.3%
Other
62.8%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Aloware
Most Helpful Favorable Review
Verified User in Marketing and Advertising
The ability to cater to my company personal needs and be open to new ideas of expansion of their services.
Most Helpful Critical Review
Molly B.
Verified User in Construction
Almost everything, I think the dashboard is a bit messy and not all calls tend to pop up, you can see a call then it will disappear in thin air. It doesn't always notify me when I have a missed call and sometimes the messaging won't allow me to send...
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Verified User in Marketing and Advertising
The ability to cater to my company personal needs and be open to new ideas of expansion of their services.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Molly B.
Verified User in Construction
Almost everything, I think the dashboard is a bit messy and not all calls tend to pop up, you can see a call then it will disappear in thin air. It doesn't always notify me when I have a missed call and sometimes the messaging won't allow me to send...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What other integrations are in the pipeline for Aloware?
1 comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
