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Compare Aidbase and Customer Support Suite

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At a Glance
Aidbase
Aidbase
Star Rating
(13)5.0 out of 5
Market Segments
Small-Business (84.6% of reviews)
Information
Entry-Level Pricing
Free Per Month
Browse all 4 pricing plans
Customer Support Suite
Customer Support Suite
Star Rating
(6)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Customer Support Suite
Featured Products
Pricing
Entry-Level Pricing
Aidbase
Free
Free
Per Month
Browse all 4 pricing plans
Customer Support Suite
No pricing available
Free Trial
Aidbase
No trial information available
Customer Support Suite
No trial information available
Ratings
Meets Requirements
9.5
13
Not enough data
Ease of Use
9.7
13
Not enough data
Ease of Setup
9.7
13
Not enough data
Ease of Admin
9.8
10
Not enough data
Quality of Support
9.4
13
Not enough data
Has the product been a good partner in doing business?
9.8
10
Not enough data
Product Direction (% positive)
10.0
13
Not enough data
Features by Category
9.2
97
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
9.3
12
Not enough data
9.4
12
Not enough data
8.3
10
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
Self-Service Platform
9.2
10
Not enough data
9.4
11
Not enough data
9.8
11
Not enough data
8.9
11
Not enough data
Categories
Categories
Shared Categories
Aidbase
Aidbase
Customer Support Suite
Customer Support Suite
Aidbase and Customer Support Suite are categorized as Customer Self-Service
Unique Categories
Aidbase
Aidbase has no unique categories
Customer Support Suite
Customer Support Suite has no unique categories
Reviews
Reviewers' Company Size
Aidbase
Aidbase
Small-Business(50 or fewer emp.)
84.6%
Mid-Market(51-1000 emp.)
15.4%
Enterprise(> 1000 emp.)
0%
Customer Support Suite
Customer Support Suite
Small-Business(50 or fewer emp.)
33.3%
Mid-Market(51-1000 emp.)
66.7%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
Aidbase
Aidbase
Computer Software
23.1%
Information Technology and Services
15.4%
E-Learning
15.4%
Manufacturing
7.7%
Program Development
7.7%
Other
30.8%
Customer Support Suite
Customer Support Suite
Staffing and Recruiting
16.7%
Retail
16.7%
Logistics and Supply Chain
16.7%
Higher Education
16.7%
Banking
16.7%
Other
16.7%
Most Helpful Reviews
Aidbase
Aidbase
Most Helpful Favorable Review
Jey L.
JL
Jey L.
Verified User in E-Learning

Aidbase has a very intuitive UI. I was able to walk through the onboarding process, which included building a knowledge base, a chatbot, support ticket workflow, and FAQ. Each feature was trained on our operation data.

Most Helpful Critical Review
Verified User
G
Verified User in Construction

It's an early stage product, which naturally means there are kinks, incomplete features and imperfect UIs that need to be built out. But this is also a great opportunity to get your requests prioritised!

Customer Support Suite
Customer Support Suite
Most Helpful Favorable Review
Lerato R.
LR
Lerato R.
Verified User in Banking

User-friendliness simplicity easy to navigate.

Most Helpful Critical Review
Verified User
G
Verified User in Automotive

There isn't anything I don't like. I've looked but can't.

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Customer Support Suite
Customer Support Suite Alternatives
Freshservice
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Intercom
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Zendesk Support Suite
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Discussions
Aidbase
Aidbase Discussions
Monty the Mongoose crying
Aidbase has no discussions with answers
Customer Support Suite
Customer Support Suite Discussions
Monty the Mongoose crying
Customer Support Suite has no discussions with answers