Best Enterprise Session Replay Software

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Session Replay category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Session Replay to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Session Replay category.

In addition to qualifying for inclusion in the Session Replay Software category, to qualify for inclusion in the Enterprise Business Session Replay Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Enterprise Session Replay Software Available

Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

    Users
    • Software Engineer
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogRocket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    392
    Ease of Use
    313
    Insights
    218
    User Insights
    210
    User Behavior Tracking
    201
    Cons
    Session Management
    157
    Missing Features
    85
    Filtering Issues
    84
    Expensive
    81
    Search Difficulty
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogRocket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Boston, Massachusetts
    Twitter
    @LogRocket
    14,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    490 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Users
  • Software Engineer
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 29% Mid-Market
LogRocket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
392
Ease of Use
313
Insights
218
User Insights
210
User Behavior Tracking
201
Cons
Session Management
157
Missing Features
85
Filtering Issues
84
Expensive
81
Search Difficulty
73
LogRocket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.0
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2016
HQ Location
Boston, Massachusetts
Twitter
@LogRocket
14,835 Twitter followers
LinkedIn® Page
www.linkedin.com
490 employees on LinkedIn®
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Session Replay software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Frustration Tracking
    Average: 8.2
    9.8
    Search Box
    Average: 8.0
    9.8
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,821 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    266 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.8
Search Box
Average: 8.0
9.8
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,821 Twitter followers
LinkedIn® Page
www.linkedin.com
266 employees on LinkedIn®
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(1,047)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Session Replay software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fullstory Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Insights
    58
    Customer Support
    52
    Helpful
    46
    Data Analytics
    39
    Cons
    Learning Curve
    32
    Limitations
    27
    Difficulty
    17
    Missing Features
    17
    Limited Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fullstory features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.2
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fullstory
    Company Website
    Year Founded
    2014
    HQ Location
    Atlanta, GA
    Twitter
    @fullstory
    4,906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    568 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Fullstory Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Insights
58
Customer Support
52
Helpful
46
Data Analytics
39
Cons
Learning Curve
32
Limitations
27
Difficulty
17
Missing Features
17
Limited Features
16
Fullstory features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,906 Twitter followers
LinkedIn® Page
www.linkedin.com
568 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Debugging
    53
    Insights
    47
    Features
    44
    Monitoring
    44
    Cons
    Learning Curve
    43
    Missing Features
    39
    Complexity
    29
    UX Improvement
    26
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Debugging
53
Insights
47
Features
44
Monitoring
44
Cons
Learning Curve
43
Missing Features
39
Complexity
29
UX Improvement
26
Learning Difficulty
25
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,650 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(602)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Digital Analyst
    • Digital Experience Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 45% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    40
    Analytics
    32
    Ease of Use
    32
    Customer Understanding
    22
    Journey Analysis
    20
    Cons
    Complex Features
    11
    Missing Features
    11
    Complexity
    10
    Improvements Needed
    10
    Learning Curve
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Digital Analyst
  • Digital Experience Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 45% Enterprise
  • 32% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
40
Analytics
32
Ease of Use
32
Customer Understanding
22
Journey Analysis
20
Cons
Complex Features
11
Missing Features
11
Complexity
10
Improvements Needed
10
Learning Curve
10
Contentsquare features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,584 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter

    Users
    • Product Manager
    Industries
    • Retail
    • Telecommunications
    Market Segment
    • 63% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Quantum Metric Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    14
    Ease of Use
    12
    Session Replay
    10
    Analytics
    8
    Easy Setup
    6
    Cons
    Learning Curve
    8
    Steep Learning Curve
    7
    Search Difficulty
    6
    Session Management
    6
    Replay Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Quantum Metric features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.7
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    Colorado Springs, Colorado, United States
    Twitter
    @quantummetric
    674 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    456 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter

Users
  • Product Manager
Industries
  • Retail
  • Telecommunications
Market Segment
  • 63% Enterprise
  • 25% Mid-Market
Quantum Metric Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
14
Ease of Use
12
Session Replay
10
Analytics
8
Easy Setup
6
Cons
Learning Curve
8
Steep Learning Curve
7
Search Difficulty
6
Session Management
6
Replay Issues
5
Quantum Metric features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.7
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2015
HQ Location
Colorado Springs, Colorado, United States
Twitter
@quantummetric
674 Twitter followers
LinkedIn® Page
www.linkedin.com
456 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Insights
    5
    Automation
    4
    Efficiency
    4
    Intuitive
    4
    Cons
    Data Inaccuracy
    4
    Data Management Issues
    3
    Slow Performance
    3
    Complex Features
    2
    Data Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Frustration Tracking
    Average: 8.2
    8.9
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Insights
5
Automation
4
Efficiency
4
Intuitive
4
Cons
Data Inaccuracy
4
Data Management Issues
3
Slow Performance
3
Complex Features
2
Data Management
2
Heap features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.9
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,584 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
(1,570)4.4 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Insights
    165
    Analytics
    122
    Features
    116
    Positive Experience
    99
    Cons
    Missing Features
    67
    Limitations
    63
    Learning Curve
    59
    Steep Learning Curve
    47
    Data Inaccuracy
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pendo features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Frustration Tracking
    Average: 8.2
    8.1
    Search Box
    Average: 8.0
    7.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pendo.io
    Company Website
    Year Founded
    2013
    HQ Location
    Raleigh, North Carolina
    Twitter
    @pendoio
    20,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 19% Enterprise
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Insights
165
Analytics
122
Features
116
Positive Experience
99
Cons
Missing Features
67
Limitations
63
Learning Curve
59
Steep Learning Curve
47
Data Inaccuracy
44
Pendo features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.1
Search Box
Average: 8.0
7.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Pendo.io
Company Website
Year Founded
2013
HQ Location
Raleigh, North Carolina
Twitter
@pendoio
20,078 Twitter followers
LinkedIn® Page
www.linkedin.com
1,049 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

    Users
    No information available
    Industries
    • Telecommunications
    • Insurance
    Market Segment
    • 50% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Medallia Digital Experience Analytics (DXA) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Communication
    1
    Ease of Use
    1
    Feature Variety
    1
    Filtering Options
    1
    Cons
    Capture Issues
    1
    Complex Configuration
    1
    Complex Features
    1
    Complexity
    1
    Complex Querying
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    7.7
    Frustration Tracking
    Average: 8.2
    7.7
    Search Box
    Average: 8.0
    8.1
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,262 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,961 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

Users
No information available
Industries
  • Telecommunications
  • Insurance
Market Segment
  • 50% Enterprise
  • 36% Mid-Market
Medallia Digital Experience Analytics (DXA) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Communication
1
Ease of Use
1
Feature Variety
1
Filtering Options
1
Cons
Capture Issues
1
Complex Configuration
1
Complex Features
1
Complexity
1
Complex Querying
1
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
7.7
Frustration Tracking
Average: 8.2
7.7
Search Box
Average: 8.0
8.1
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,262 Twitter followers
LinkedIn® Page
www.linkedin.com
1,961 employees on LinkedIn®
Phone
650-321-3000
(341)4.3 out of 5
11th Easiest To Use in Session Replay software
View top Consulting Services for Hotjar
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    12
    Heatmaps
    11
    Helpful
    10
    Session Replay
    10
    Cons
    Limitations
    5
    Expensive
    4
    Missing Features
    4
    Recording Issues
    4
    Difficult Filtering
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hotjar features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.6
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 37% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
12
Heatmaps
11
Helpful
10
Session Replay
10
Cons
Limitations
5
Expensive
4
Missing Features
4
Recording Issues
4
Difficult Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,584 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amplitude Session Replay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    61
    Ease of Use
    38
    User Behavior Tracking
    38
    Session Recordings
    35
    Insights
    26
    Cons
    Replay Issues
    28
    Filtering Issues
    15
    Capture Issues
    12
    Recording Issues
    12
    Data Inaccuracy
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amplitude Session Replay features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.3
    Frustration Tracking
    Average: 8.2
    7.6
    Search Box
    Average: 8.0
    6.9
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    22,328 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    974 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 27% Mid-Market
Amplitude Session Replay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
61
Ease of Use
38
User Behavior Tracking
38
Session Recordings
35
Insights
26
Cons
Replay Issues
28
Filtering Issues
15
Capture Issues
12
Recording Issues
12
Data Inaccuracy
11
Amplitude Session Replay features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.2
7.3
Frustration Tracking
Average: 8.2
7.6
Search Box
Average: 8.0
6.9
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
22,328 Twitter followers
LinkedIn® Page
www.linkedin.com
974 employees on LinkedIn®
(689)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Insights
    31
    Heatmaps
    26
    Session Replay
    23
    Easy Setup
    22
    Cons
    Missing Features
    13
    Limitations
    12
    Expensive
    10
    Data Inaccuracy
    9
    Filtering Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mouseflow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.7
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Insights
31
Heatmaps
26
Session Replay
23
Easy Setup
22
Cons
Missing Features
13
Limitations
12
Expensive
10
Data Inaccuracy
9
Filtering Issues
7
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,752 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

    Users
    • CEO
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UXCam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    8
    Customer Support
    6
    Error Tracking
    6
    User Behavior Tracking
    6
    Heatmaps
    5
    Cons
    Dashboard Issues
    3
    Search Difficulty
    3
    Cluttered Interface
    2
    Data Overload
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UXCam features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.3
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UXCam
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @uxcam
    2,156 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

Users
  • CEO
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 29% Mid-Market
UXCam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
8
Customer Support
6
Error Tracking
6
User Behavior Tracking
6
Heatmaps
5
Cons
Dashboard Issues
3
Search Difficulty
3
Cluttered Interface
2
Data Overload
2
Filtering Issues
2
UXCam features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.7
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.3
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
UXCam
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@uxcam
2,156 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a

    Users
    No information available
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tealeaf by Acoustic features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    7.9
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Acoustic
    Year Founded
    2019
    HQ Location
    Conway, AR
    Twitter
    @GoAcoustic
    64,344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    521 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a

Users
No information available
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 65% Enterprise
  • 22% Small-Business
Tealeaf by Acoustic features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
7.9
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Acoustic
Year Founded
2019
HQ Location
Conway, AR
Twitter
@GoAcoustic
64,344 Twitter followers
LinkedIn® Page
www.linkedin.com
521 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

    Users
    • CEO
    • Owner
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartlook Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights
    3
    Analytics
    2
    Free Usage
    2
    User Interface
    2
    Cons
    Cluttered Interface
    1
    Complex Features
    1
    Dashboard Issues
    1
    Data Retention
    1
    Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Smartlook features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

Users
  • CEO
  • Owner
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Smartlook Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights
3
Analytics
2
Free Usage
2
User Interface
2
Cons
Cluttered Interface
1
Complex Features
1
Dashboard Issues
1
Data Retention
1
Delays
1
Smartlook features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,498 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO