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Top Free Remote Support Software

Check out our list of free Remote Support Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Remote Support Software to ensure you get the right product.

View Free Remote Support Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
53 Remote Support Products Available
(3,716)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Remote Support software
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Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software for screen sharing and remote access, used for support work and communication.
    • Reviewers like TeamViewer for its reliable connection quality, strong security, ease of use, and the ability to quickly connect to remote devices, share screens, transfer files, and provide real-time support across different operating systems.
    • Users experienced occasional connection drops or performance issues on slower networks, high pricing for advanced or commercial use, and difficulties in managing a large list of clients.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,369 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software for screen sharing and remote access, used for support work and communication.
  • Reviewers like TeamViewer for its reliable connection quality, strong security, ease of use, and the ability to quickly connect to remote devices, share screens, transfer files, and provide real-time support across different operating systems.
  • Users experienced occasional connection drops or performance issues on slower networks, high pricing for advanced or commercial use, and difficulties in managing a large list of clients.
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.7
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,369 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
(3,206)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Remote Support software
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
    • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
    • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,416 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
  • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
  • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,416 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®

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(3,755)4.5 out of 5
Optimized for quick response
11th Easiest To Use in Remote Support software
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Entry Level Price:$3.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JumpCloud is a platform that provides Active Directory, Access Management, Endpoint management, and Password management services, centralizing access de/provisioning and managing user endpoints.
    • Reviewers frequently mention the ease of use, the user-friendly interface, the efficient management of user credentials, and the ability to integrate with many apps, which simplifies managing access and automating access requests.
    • Reviewers experienced issues with the command part needing improvement to run multiple commands on multiple devices, limitations on some new EDR software, and a lack of robustness in device management compared to other tools.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JumpCloud features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Louisville, CO
    Twitter
    @JumpCloud
    36,604 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JumpCloud is a platform that provides Active Directory, Access Management, Endpoint management, and Password management services, centralizing access de/provisioning and managing user endpoints.
  • Reviewers frequently mention the ease of use, the user-friendly interface, the efficient management of user credentials, and the ability to integrate with many apps, which simplifies managing access and automating access requests.
  • Reviewers experienced issues with the command part needing improvement to run multiple commands on multiple devices, limitations on some new EDR software, and a lack of robustness in device management compared to other tools.
JumpCloud features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Company Website
Year Founded
2012
HQ Location
Louisville, CO
Twitter
@JumpCloud
36,604 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support to customers by enabling access to remote systems and secure file sharing between computers.
    • Reviewers like AnyDesk's ease of use, its ability to withstand poor network conditions, its fast and secure file transfer capabilities, and its feature of unattended access which allows for remote work at any time.
    • Users mentioned issues with AnyDesk such as occasional lags, connectivity problems, limitations in the free version, and dissatisfaction with the pricing structure, particularly for users in third-world countries.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,780 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support to customers by enabling access to remote systems and secure file sharing between computers.
  • Reviewers like AnyDesk's ease of use, its ability to withstand poor network conditions, its fast and secure file transfer capabilities, and its feature of unattended access which allows for remote work at any time.
  • Users mentioned issues with AnyDesk such as occasional lags, connectivity problems, limitations in the free version, and dissatisfaction with the pricing structure, particularly for users in third-world countries.
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,780 Twitter followers
LinkedIn® Page
www.linkedin.com
355 employees on LinkedIn®
(984)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Remote Support software
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a unified platform for managing RMM, helpdesk tickets, remote access, and reporting, with additional features for inventory management, automated monitoring, and AI filtering.
    • Reviewers frequently mention the robust remote access tools, valuable visibility into device health, automated patch deployment, real-time device monitoring, and the effectiveness of the AI filtering feature in managing IT operations.
    • Reviewers noted issues with the remote agent losing its connection, slow response times during peak periods, unclear documentation for the automation script, and limitations in the mobile app's filtering and control options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    8.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a unified platform for managing RMM, helpdesk tickets, remote access, and reporting, with additional features for inventory management, automated monitoring, and AI filtering.
  • Reviewers frequently mention the robust remote access tools, valuable visibility into device health, automated patch deployment, real-time device monitoring, and the effectiveness of the AI filtering feature in managing IT operations.
  • Reviewers noted issues with the remote agent losing its connection, slow response times during peak periods, unclear documentation for the automation script, and limitations in the mobile app's filtering and control options.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
8.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,672 Twitter followers
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
(724)4.5 out of 5
8th Easiest To Use in Remote Support software
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that allows users to manage multiple devices, automate tasks, and monitor endpoints in real-time.
    • Reviewers frequently mention the tool's ease of use, powerful automation capabilities, and its ability to provide valuable insights into device performance.
    • Users mentioned issues with the web remote feature being unreliable, difficulties with the reporting feature, and the user interface being outdated and slow.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datto RMM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Quality of Support
    Average: 8.9
    8.1
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that allows users to manage multiple devices, automate tasks, and monitor endpoints in real-time.
  • Reviewers frequently mention the tool's ease of use, powerful automation capabilities, and its ability to provide valuable insights into device performance.
  • Users mentioned issues with the web remote feature being unreliable, difficulties with the reporting feature, and the user interface being outdated and slow.
Datto RMM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Quality of Support
Average: 8.9
8.1
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,481 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
(543)4.6 out of 5
13th Easiest To Use in Remote Support software
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Entry Level Price:$16.90
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 51% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a multiplatform remote software that allows users to support their clients without needing to install any client on the PC of the customer.
    • Users like the ease of use, the ability to customize deployment links, the quick support response, and the software's reliability and multi-platform support.
    • Users experienced difficulties in setting up a client for unattended management, authorizing the client on Mac devices, and issues with the file transfer screen disappearing behind other open screens.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ISL Online features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.3
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    985 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 51% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a multiplatform remote software that allows users to support their clients without needing to install any client on the PC of the customer.
  • Users like the ease of use, the ability to customize deployment links, the quick support response, and the software's reliability and multi-platform support.
  • Users experienced difficulties in setting up a client for unattended management, authorizing the client on Mac devices, and issues with the file transfer screen disappearing behind other open screens.
ISL Online features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.3
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
985 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
(625)4.6 out of 5
9th Easiest To Use in Remote Support software
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Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support solution that provides features such as file transfer, multi-monitor navigation, unattended access, and session recording.
    • Reviewers like the ease of setup, user-friendly interface, and the balance between powerful features and simplicity, with many praising its reliability and cost-effectiveness.
    • Users experienced limitations in customization, difficulties in connecting through different browsers, occasional session drops, and performance issues on low bandwidth.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.7
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support solution that provides features such as file transfer, multi-monitor navigation, unattended access, and session recording.
  • Reviewers like the ease of setup, user-friendly interface, and the balance between powerful features and simplicity, with many praising its reliability and cost-effectiveness.
  • Users experienced limitations in customization, difficulties in connecting through different browsers, occasional session drops, and performance issues on low bandwidth.
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.7
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,525 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(819)4.9 out of 5
2nd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 56% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a platform that offers remote updates, remote CMD and Powershell access, and the ability to install applications remotely, focusing on patch management.
    • Users like Action1's simplicity, ease of deployment, and its ability to automate patching and handling vulnerability management, especially for cloud-based solutions.
    • Users reported issues with the user interface being confusing at times, the lack of a self-hosted option for organizations with strict network policies, and difficulties with the software deployment repository.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Action1 features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.7
    Compliance
    Average: 8.8
    7.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    572 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 56% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a platform that offers remote updates, remote CMD and Powershell access, and the ability to install applications remotely, focusing on patch management.
  • Users like Action1's simplicity, ease of deployment, and its ability to automate patching and handling vulnerability management, especially for cloud-based solutions.
  • Users reported issues with the user interface being confusing at times, the lack of a self-hosted option for organizations with strict network policies, and difficulties with the software deployment repository.
Action1 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.7
Compliance
Average: 8.8
7.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
572 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
(426)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control of external computers.
    • Reviewers like the ability of EV Reach to connect with users, run diagnostics and implement fixes without disrupting user experience, its integration with Active Directory, and its automation capabilities.
    • Users mentioned issues with the main management console being linked to the Windows platform, lack of comprehensive proactive monitoring and management, time zone issues with support, and occasional reliability issues with automation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EV Reach features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    368 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control of external computers.
  • Reviewers like the ability of EV Reach to connect with users, run diagnostics and implement fixes without disrupting user experience, its integration with Active Directory, and its automation capabilities.
  • Users mentioned issues with the main management console being linked to the Windows platform, lack of comprehensive proactive monitoring and management, time zone issues with support, and occasional reliability issues with automation.
EV Reach features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,279 Twitter followers
LinkedIn® Page
www.linkedin.com
368 employees on LinkedIn®
(488)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$5.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Access is a product that allows users to remotely access and manage their computers from different locations.
    • Users like the ease of use, the ability to connect to multiple screens, and the seamless experience it provides, even when working with complex systems or performing tasks that require high performance.
    • Reviewers experienced issues with occasional sign-in difficulties, problems with certain graphic drivers, tedious access control processes for individual users, and dependency on a stable, high-quality internet connection.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splashtop Remote Access features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Quality of Support
    Average: 8.9
    8.2
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    336 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Access is a product that allows users to remotely access and manage their computers from different locations.
  • Users like the ease of use, the ability to connect to multiple screens, and the seamless experience it provides, even when working with complex systems or performing tasks that require high performance.
  • Reviewers experienced issues with occasional sign-in difficulties, problems with certain graphic drivers, tedious access control processes for individual users, and dependency on a stable, high-quality internet connection.
Splashtop Remote Access features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.4
Quality of Support
Average: 8.9
8.2
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,229 Twitter followers
LinkedIn® Page
www.linkedin.com
336 employees on LinkedIn®
(396)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 85% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a Remote Monitoring and Management (RMM) tool that provides support for end users, offering features such as smart ticket search, integration with M365, baseline checks, and asset overview.
    • Reviewers like the comprehensive solution Syncro provides, its user-friendly interface, the ease of initial setup, the affordable pricing model, and the continuous development and introduction of new features.
    • Reviewers noted issues with Syncro's automatic turning off of certain features, the lack of auto-update for the thumbnail on the asset overview, inconsistencies in saving items, and occasional unintuitive interface.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Syncro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    7.7
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 85% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a Remote Monitoring and Management (RMM) tool that provides support for end users, offering features such as smart ticket search, integration with M365, baseline checks, and asset overview.
  • Reviewers like the comprehensive solution Syncro provides, its user-friendly interface, the ease of initial setup, the affordable pricing model, and the continuous development and introduction of new features.
  • Reviewers noted issues with Syncro's automatic turning off of certain features, the lack of auto-update for the thumbnail on the asset overview, inconsistencies in saving items, and occasional unintuitive interface.
Syncro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.5
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
7.7
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
372 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise Control is a remote access software that allows users to connect to and troubleshoot remote systems, transfer files securely, and provide remote support.
    • Reviewers frequently mention the software's fast and reliable connection, strong security features, and the ability to manage multiple sessions effortlessly, as well as its usefulness as a teaching tool and its unique features like Backstage and in-session chat.
    • Reviewers experienced issues with the software's complex initial setup, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features without upgrading to a higher plan.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,938 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,452 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise Control is a remote access software that allows users to connect to and troubleshoot remote systems, transfer files securely, and provide remote support.
  • Reviewers frequently mention the software's fast and reliable connection, strong security features, and the ability to manage multiple sessions effortlessly, as well as its usefulness as a teaching tool and its unique features like Backstage and in-session chat.
  • Reviewers experienced issues with the software's complex initial setup, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features without upgrading to a higher plan.
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,938 Twitter followers
LinkedIn® Page
www.linkedin.com
3,452 employees on LinkedIn®
(366)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devi

    Users
    • IT Manager
    • Founder
    Industries
    • Information Technology and Services
    • Renewables & Environment
    Market Segment
    • 66% Mid-Market
    • 44% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AirDroid is a mobile device management solution for Android and Windows devices, offering features such as remote control, app management, and instant lock for lost devices.
    • Users like the platform's immediate usability, powerful daily drivers, and the ability to remotely reboot screens, push new media, and check whether the display is frozen, as well as the automation rules that save time.
    • Users mentioned that the dashboard requires a bit of a learning curve, the pricing could be improved with economical packages for using more services, and the license purchasing model leads to unnecessary extra costs for unused licenses.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AirDroid Business features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Quality of Support
    Average: 8.9
    9.5
    Compliance
    Average: 8.8
    6.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Singapore, SG
    Twitter
    @AirDroidB
    187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devi

Users
  • IT Manager
  • Founder
Industries
  • Information Technology and Services
  • Renewables & Environment
Market Segment
  • 66% Mid-Market
  • 44% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AirDroid is a mobile device management solution for Android and Windows devices, offering features such as remote control, app management, and instant lock for lost devices.
  • Users like the platform's immediate usability, powerful daily drivers, and the ability to remotely reboot screens, push new media, and check whether the display is frozen, as well as the automation rules that save time.
  • Users mentioned that the dashboard requires a bit of a learning curve, the pricing could be improved with economical packages for using more services, and the license purchasing model leads to unnecessary extra costs for unused licenses.
AirDroid Business features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.7
Quality of Support
Average: 8.9
9.5
Compliance
Average: 8.8
6.4
Multi-Platform Support
Average: 8.7
Seller Details
Company Website
Year Founded
2011
HQ Location
Singapore, SG
Twitter
@AirDroidB
187 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
(356)4.6 out of 5
10th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 55% Mid-Market
    • 14% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • PDQ Connect is a software solution that provides remote device management, software deployment, and inventory tracking.
    • Reviewers like the ease of use, the ability to manage devices remotely, and the robust features for software deployment and updates.
    • Reviewers mentioned issues with reporting and dashboarding features, limited support for non-Windows OSes, and occasional glitches in the navigation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PDQ Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.3
    Compliance
    Average: 8.8
    7.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    985 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 55% Mid-Market
  • 14% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • PDQ Connect is a software solution that provides remote device management, software deployment, and inventory tracking.
  • Reviewers like the ease of use, the ability to manage devices remotely, and the robust features for software deployment and updates.
  • Reviewers mentioned issues with reporting and dashboarding features, limited support for non-Windows OSes, and occasional glitches in the navigation.
PDQ Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.3
Compliance
Average: 8.8
7.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
985 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®