Best Q&A Platforms - Page 3
Q&A platforms are online discussion platforms that enable employees or customers to ask and answer questions. Businesses implement these tools as a searchable knowledge base, either internally for employees or externally for customers, to retain all the questions and answers provided. The kinds of questions asked by employees usually revolve around how they can get their job done, while customers ask questions about products, services, and purchasing support.
While Q&A platforms are used as a knowledge repository, they differ from traditional knowledge base tools. The information is in question-answer format rather than long-form articles. When deployed as an internal resource, employees use these tools to ask questions and colleagues provide answers. Externally, customers use them to ask questions and the support team members offer answers. This knowledge management format can help customer service teams, managers, and colleagues rapidly answer questions and provide answers that can take specific context into consideration. The content collected on Q&A platforms also helps businesses build a knowledge base that highlights common questions from employees or customers.
Q&A platforms can exist as standalone tools, or they are often integrated with the more robust knowledge management software. Some Q&A platforms integrate with other knowledge sources in businesses, so answers can be pulled from existing content, which helps ensure the consistency and accuracy of the information provided on the platform.
To qualify for inclusion in the Q&A Platforms category, a product must:
Best Q&A Platforms At A Glance
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- Overview
- User Satisfaction
- Seller Details
Kaleo provide a software that help companies collect and analyze expertise and employee data to deliver answers to employees, used by customers to make the most out of their technology investments, to
- 50% Mid-Market
- 25% Enterprise
356 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pilot.io transforms your team's Google Workspace into an expansive and dynamic knowledge base. Harness the power of your team's collective knowledge through a streamlined interface that integrates Goo
- 75% Small-Business
- 25% Enterprise
- Overview
- User Satisfaction
- Seller Details
- 60% Small-Business
- 40% Enterprise
105,521 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint® Community™, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and emplo
- 43% Enterprise
- 29% Mid-Market
7,753 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Create an online community for support & feedback that customers
- 50% Enterprise
- 50% Small-Business
533 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Our platform iEngage.ai lights up unstructured data from conversations that would otherwise have ended up going dark. iEngage.ai powers new age knowledge management solutions that transform the way en
- 50% Enterprise
- 50% Small-Business
13 Twitter followers
- Overview
- User Satisfaction
- Seller Details
NbliK is an All-in-One community platform for Creators, Organisations & Brands. It's a platform where brands can integrate the white-labeled community into their website/App in order to fast-tr
- Consumer Services
- 92% Small-Business
- 8% Mid-Market
- Overview
- User Satisfaction
- Seller Details
A Q&A site helps your online community to share knowledge. People with questions get the answers they need. The community is enriched by commenting, voting, notifications, points and rankings
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
ChatGPT for internal knowledge bases Instant access to company information to empower your team
- 50% Small-Business
- 50% Enterprise
- Overview
- User Satisfaction
- Seller Details
Alcea Knowledge Base allows you to build corporate memory and store important information.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
AnswerCart deploys modern, elegant & customer-centric community forum software on your website
- 100% Small-Business
28 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.
- 75% Mid-Market
- 25% Small-Business
42 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Quandora provides teams with a platform to ask questions, learn, and share knowledge.
- 100% Mid-Market
218 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CreativeMinds' WordPress Question and Answer Plugin allows users to add a Q&A section to their website, boosting community involvement. It includes features like voting, moderation, and customizab
- 100% Small-Business
1,508 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Scoold is open source and works great as a Q&A, forum, knowledge base or customer support platform. Deployable on premises or to any cloud.
- 100% Enterprise
- 100% Small-Business
27 Twitter followers
