Best Patch Management Software for Small Business

How Many Patch Management Software Products Does G2 Track?

Total Products under this Category: 117

Category Stats (Nov 2026)

  • Average Rating: 4.5/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: PDQ (+1.66%) - Among all products in this category, PDQ recorded the largest rating increase compared to last month

Last updated: November 10, 2026

How Does G2 Rank Patch Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,700+ Authentic Reviews
  • 117+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Patch Management Software

G2 Grid® for Patch Management Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Action1, Acronis Cyber Protect Cloud (now Acronis Cyber Platform), Datto RMM, TeamViewer, ESET PROTECT, Atera IT Management, and Splashtop Remote Support.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patch-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=action1&focus%5B%5D=acronis-cyber-protect-cloud-now-acronis-cyber-platform&focus%5B%5D=datto-rmm&focus%5B%5D=teamviewer&focus%5B%5D=eset-protect&focus%5B%5D=atera-it-management&focus%5B%5D=splashtop-inc-splashtop-remote-support&segment=small-business)

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,789

How Do G2 Users Rate NinjaOne?

  • Ease of Admin: 9.1/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Action1

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Average Rating: 4.9/5.0

Total Reviews: 1,252

How Do G2 Users Rate Action1?

  • Ease of Admin: 9.5/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Action1?

  • Seller: Action1
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Medium, 37% Small

What Do G2 Reviewers Say About Action1?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Action1, finding setup simple and operations intuitive for endpoint management.
  • Users appreciate the efficient group patching and remote access features of Action1, enhancing security and ease of use.
  • Users value the simple and straightforward setup of Action1, making it accessible for businesses of all sizes.
  • Users appreciate the easy software deployment process, facilitating efficient updates and remote management of systems.
  • Users value the easy setup and automation of Action1, making it ideal for small businesses to manage endpoints effectively.
Cons
  • Users express a desire for missing features, such as automated updates and improved remote connectivity options.
  • Users experience remote access issues including slow connections and failure to restore, leading to frustration during use.
  • Users experience feature limitations with Action1, facing issues like remote connection failures and missing deployment options.
  • Users feel that Action1 has complexity and extra steps in performing tasks, affecting overall usability and efficiency.
  • Users note the improvement needed in record ordering, update progress visibility, and report usability in Action1.

What Are Recent G2 Reviews of Action1?

What Are G2 Users Discussing About Action1?

Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud (now Acronis Cyber Platform) unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Platform is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Platform simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Platform makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT.

Average Rating: 4.7/5.0

Total Reviews: 1,477

How Do G2 Users Rate Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

  • Ease of Admin: 9.1/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

  • Seller: Acronis
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Schaffhausen
  • LinkedIn® Page: www.linkedin.com
    1,923 employees on LinkedIn®
  • Ownership: Acronis is majority-owned by EQT

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 69% Small, 27% Medium

What Do G2 Reviewers Say About Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Acronis Cyber Protect Cloud, enjoying centralized management of backups and protections.
  • Users appreciate the convenience of centralized backup management with Acronis Cyber Protect Cloud, streamlining tasks effectively.
  • Users value the ease of backup with Acronis Cyber Protect Cloud, appreciating its efficiency and straightforward training.
  • Users appreciate the easy management of backups and protection features in one console, enhancing efficiency and reliability.
  • Users value the comprehensive security offered by Acronis Cyber Protect Cloud, ensuring reliable data protection and quick recovery.
Cons
  • Users have noted a slow performance of Acronis Cyber Protect Cloud, particularly during peak usage and larger operations.
  • Users find the pricing relatively high, making it challenging to propose to customers in the African market.
  • Users find the setup and management complexity challenging, along with pricing that feels high compared to competitors.
  • Users often struggle with poor customer support, leading to confusion and frustration during setup and troubleshooting.
  • Users often face backup issues, including failures and unaccounted removals in the management portal, complicating their experience.

What Are Recent G2 Reviews of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What Are G2 Users Discussing About Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

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TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,124

How Do G2 Users Rate TeamViewer?

  • Ease of Admin: 8.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Average Rating: 4.5/5.0

Total Reviews: 807

How Do G2 Users Rate Datto RMM?

  • Ease of Admin: 8.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Ease of Use: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Datto RMM?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Datto RMM?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Datto RMM essential for efficient customer support and task management.
  • Users appreciate the automation features of Datto RMM, streamlining customer support and enhancing efficiency in operations.
  • Users value the intuitive interface and comprehensive support features of Datto RMM, enhancing remote assistance and management.
  • Users appreciate the seamless integrations of Datto RMM, enhancing efficiency in managing and supporting client systems.
  • Users praise the easy remote access of Datto RMM, allowing efficient customer support from anywhere.
Cons
  • Users report encountering remote access issues frequently, which hampers the overall reliability of Datto RMM.
  • Users experience slow performance with Datto RMM, facing issues like lag and disconnections despite good internet.
  • Users face feature issues with Datto RMM, including difficulties with custom monitors and integration complexities.
  • Users note the missing features in Datto RMM, particularly the lack of full options for Mac environments.
  • Users indicate that latency and connectivity issues throughout Datto RMM hamper effectiveness and require significant improvements.

What Are Recent G2 Reviews of Datto RMM?

What Are G2 Users Discussing About Datto RMM?

Atera IT Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,272

How Do G2 Users Rate Atera IT Management?

  • Ease of Admin: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Atera IT Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Atera IT Management?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
  • Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
  • Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
  • Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
  • Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
  • Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
  • Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
  • Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
  • Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
  • Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.

What Are Recent G2 Reviews of Atera IT Management?

What Are G2 Users Discussing About Atera IT Management?

ESET PROTECT

ESET PROTECT is an AI-native cybersecurity platform that combines next-generation prevention, detection, and response capabilities with AI-powered security technologies and 24/7 managed detection and response (MDR) services delivered by ESET security experts. A single, unified management console provides centralized visibility across security operations, helping organizations automate repetitive tasks and enabling security teams to focus on higher-priority activities. With exceptional detection accuracy and fewer false positives, the platform helps reduce alert noise and identify real threats faster. Designed to help organizations stay ahead of known and emerging threats, ESET PROTECT strengthens cyber resilience, improves operational efficiency, and supports compliance initiatives. Why Organizations Choose ESET PROTECT Reduce Security Burden with Expert-Led Protection Fill cybersecurity skill gaps with 24/7 managed detection and response (MDR) backed by ESET experts. Gain faster incident response, actionable threat intelligence, and access to a team of experienced threat hunters. Secure AI Workflows Without Slowing Innovation Adopt AI confidently while protecting your organization from emerging AI-related threats. Secure AI conversations from malicious responses and risky prompts, protect against AI agent attacks, and detect suspicious AI agent behavior. Confidence in Cybersecurity with ESET AI Technologies Benefit from AI-powered technologies built specifically for cybersecurity. ESET helps security teams prevent threats earlier, prioritize and respond faster, improve threat detection, reduce noise, and protect people, devices, data, and businesses across multiple perimeters. Strengthen Compliance Readiness Navigate growing compliance demands with confidence. Our endpoint protection solutions help you assess risk, automate compliance processes, and demonstrate adherence to regulatory, customer, and industry requirements. Support compliance with NIS2, DORA, GDPR, ISO 27001, and more through continuous monitoring, automated evidence collection, and actionable recommendations to strengthen your security and compliance posture.

Average Rating: 4.6/5.0

Total Reviews: 978

How Do G2 Users Rate ESET PROTECT?

  • Ease of Admin: 8.5/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Quality of Support: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind ESET PROTECT?

  • Seller: ESET
  • Company Website:
  • Year Founded: 1992
  • HQ Location: Bratislava, Slovak Republic
  • LinkedIn® Page: www.linkedin.com
    2,014 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Network Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Medium, 45% Small

What Do G2 Reviewers Say About ESET PROTECT?

AI-generated summary from verified user reviews

Pros
  • Users find ESET PROTECT's intuitive interface makes setup and ongoing management straightforward and efficient.
  • Users value ESET PROTECT for its robust protection against cyber threats, safeguarding sensitive data effectively.
  • Users praise the reliability of ESET PROTECT, valuing its thorough threat detection and ease of management.
  • Users value the robust security features of ESET PROTECT, ensuring comprehensive protection against cyber threats.
  • Users value the centralized management of ESET PROTECT, streamlining policy application across all endpoints effortlessly.
Cons
  • Users find the learning curve steep with ESET PROTECT, citing frustrations with outdated interfaces and difficult configurations.
  • Users find difficult configuration challenges with ESET PROTECT, complicating management and requiring considerable expertise to navigate.
  • Users find ESET PROTECT to have a not user-friendly interface, making navigation and configuration challenging, especially for newcomers.
  • Users find the lack of clarity in ESET PROTECT's interface and settings can be challenging to navigate effectively.
  • Users find difficult navigation in ESET PROTECT's interface, complicating the configuration and usage for first-time users.

What Are Recent G2 Reviews of ESET PROTECT?

What Are G2 Users Discussing About ESET PROTECT?

Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 440

How Do G2 Users Rate Splashtop Remote Support?

  • Ease of Admin: 9.4/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Splashtop Remote Support?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 43% Medium

What Do G2 Reviewers Say About Splashtop Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Splashtop Remote Support, enhancing convenience and quick resolutions for software issues.
  • Users love the fast and reliable remote access of Splashtop, making support effortless and efficient worldwide.
  • Users value the fast and reliable remote support that Splashtop offers, enhancing their ability to assist clients efficiently.
  • Users love the ease of access to customers with Splashtop Remote Support, simplifying support tasks efficiently.
  • Users appreciate the reliable access provided by Splashtop Remote Support, making remote sessions easy and efficient.
Cons
  • Users sometimes face remote access issues due to conflicts with programs and network restrictions, impacting reliability.
  • Users miss critical monitoring features in Splashtop Remote Support, limiting their ability to proactively address issues.
  • Users experience access issues with Splashtop, including high costs and connectivity problems on restricted networks.
  • Users experience connectivity issues occasionally, especially with locked-down networks and version discrepancies affecting performance.
  • Users report experiencing login issues occasionally, leading to frustration during their remote support sessions.

What Are Recent G2 Reviews of Splashtop Remote Support?

What Are G2 Users Discussing About Splashtop Remote Support?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 472

How Do G2 Users Rate LogMeIn Resolve?

  • Ease of Admin: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LogMeIn Resolve, enjoying seamless support and management from a single platform.
  • Users value the efficiency of remote control in LogMeIn Resolve, streamlining support for quick issue resolution.
  • Users value the centralized remote access of LogMeIn Resolve, simplifying support and enhancing efficiency for teams.
  • Users value the centralized remote support of LogMeIn Resolve, enhancing efficiency and user experience across platforms.
  • Users highlight the excellent customer support of LogMeIn Resolve, facilitating smooth resolutions for remote assistance issues.
Cons
  • Users often face remote access issues with LogMeIn Resolve, including glitches, connection drops, and unreliable geolocation features.
  • Users find the professional version quite expensive, leading to concerns over its value and licensing flexibility.
  • Users report slow performance after recent updates, impacting efficiency and overall satisfaction with LogMeIn Resolve.
  • Users often experience technical issues with LogMeIn Resolve, such as glitches and inaccurate geolocation, hindering efficiency.
  • Users frequently face connection issues with LogMeIn Resolve, hindering support, especially in remote settings.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

ManageEngine Endpoint Central

ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, endpoint detection and response (EDR) provides continuous monitoring, threat hunting, and rapid investigation and remediation across endpoints, while its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats. Built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes.

Average Rating: 4.5/5.0

Total Reviews: 1,159

How Do G2 Users Rate ManageEngine Endpoint Central?

  • Ease of Admin: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Quality of Support: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind ManageEngine Endpoint Central?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 64% Medium, 24% Large

What Do G2 Reviewers Say About ManageEngine Endpoint Central?

AI-generated summary from verified user reviews

Pros
  • Users find ManageEngine Endpoint Central's ease of use enhances efficiency in managing updates and IT systems seamlessly.
  • Users appreciate the effective automation of patch management, saving time and simplifying updates across multiple endpoints.
  • Users value the centralized management of IT systems, enhancing efficiency in patching, deployment, and remote support.
  • Users appreciate the efficient software deployment of ManageEngine Endpoint Central, enabling seamless updates without user disruption.
  • Users appreciate the automation of routine tasks in ManageEngine Endpoint Central, significantly streamlining endpoint management for IT teams.
Cons
  • Users find missing features in ManageEngine Endpoint Central, such as limited macOS tools and lack of dashboard customization.
  • Users find feature issues in ManageEngine Endpoint Central, particularly in OS deployment and navigation usability.
  • Users struggle with patching issues that complicate updates and delay vulnerability reporting in ManageEngine Endpoint Central.
  • Users find the complexity of the interface and setup process can hinder efficient navigation and usage.
  • Users note that agent corruption during setup and insufficient training hinder the overall effectiveness of Endpoint Central.

What Are Recent G2 Reviews of ManageEngine Endpoint Central?

What Are G2 Users Discussing About ManageEngine Endpoint Central?

PDQ

PDQ is an endpoint management platform designed for IT administrators and sysadmins to manage endpoints, deploy software, secure vulnerabilities, and automate IT. PDQ's cloud-native platform (formerly called PDQ Connect) is designed to get you up and running in minutes. When regulatory or compliance needs require it, PDQ can also be deployed on-premise with our Deploy & Inventory plan. Manage your organization's Windows and macOS machines from a central platform designed to make the grind of everyday IT workflows seamless and, dare we say, pretty damn quick. Core capabilities include patch management, vulnerability remediation, remote desktop access and monitoring, and software deployment. In short, the stuff you actually tell us to build. Just look at our Discord. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on real, not theoretical, business risk. Patch both Windows OS and over 1,000 Windows and macOS packages from a hand-built library sourced directly from publishers, virus-scanned, stripped of nonsense, and typically updated within hours of a new release. PDQ pre-built workflows and automations are running within minutes of onboarding, but most of our sysadmins combine custom multistep packages, advanced PowerShell scanners, dynamic device groups, vulnerability automations, and a community-shared script library to create an end-to-end system tailor-built for their situation, reducing what was once days into minutes. And for when all else fails, PDQ ships with a native device-level diagnostics and a remote desktop tool that fires up quickly to help you diagnose, fix, and move on, whether you’re dealing with an x64 Lenovo or an ARM Macbook Pro. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. And where compliance, regulatory, or org policy requires, PDQ’s core deployment and patching capabilities can also be deployed as an on-premise, agentless solution with our Deploy & Inventory plan. PDQ is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required.

Average Rating: 4.7/5.0

Total Reviews: 744

How Do G2 Users Rate PDQ?

  • Ease of Admin: 9.4/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind PDQ?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 63% Medium, 15% Large

What Do G2 Reviewers Say About PDQ?

AI-generated summary from verified user reviews

Pros
  • Users find PDQ incredibly easy to use, streamlining software management and updates across multiple devices efficiently.
  • Users value the remote software deployment capabilities of PDQ Connect, enhancing efficiency and security management.
  • Users find PDQ's easy deployment feature invaluable for efficiently managing software updates across multiple machines.
  • Users find the easy setup of PDQ Connect straightforward, enabling quick deployment and efficient management of devices.
  • Users appreciate the efficient remote access capabilities of PDQ, enhancing support and saving time for remote teams.
Cons
  • Users note significant missing features in PDQ Connect, which affects the overall functionality and user experience.
  • Users highlight the need for significant improvements in agent stability and remote assistance performance with PDQ Connect.
  • Users note the limited features of PDQ Connect compared to PDQ Inventory and Deploy, impacting their experience.
  • Users often face remote access issues with PDQ, including slow performance and agent inactivity problems.
  • Users encounter deployment issues with PDQ, finding the process cumbersome and occasionally complicated for custom setups.

What Are Recent G2 Reviews of PDQ?

What Are G2 Users Discussing About PDQ?

Ivanti Autonomous Endpoint Management

Ivanti Autonomous Endpoint Management is a software designed to automate and simplify the management of devices throughout their lifecycle. The software provides capabilities for endpoint discovery, configuration, security, monitoring, and remediation across various platforms, including Windows, macOS, Linux, and mobile devices. It enables organizations to reduce manual IT workloads by leveraging automation for patch management, software distribution, compliance enforcement, and device provisioning. The software also offers insights into device health and usage, helping businesses address vulnerabilities, ensure policy adherence, and maintain endpoint performance while supporting remote and hybrid work environments. Ivanti Autonomous Endpoint Management aims to improve operational efficiency by centralizing endpoint administration and minimizing risks associated with unmanaged or unpatched devices.

Average Rating: 4.3/5.0

Total Reviews: 410

How Do G2 Users Rate Ivanti Autonomous Endpoint Management?

  • Ease of Admin: 8.2/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Quality of Support: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Ivanti Autonomous Endpoint Management?

  • Seller: Ivanti
  • Company Website:
  • Year Founded: 1985
  • HQ Location: South Jordan, UT
  • LinkedIn® Page: www.linkedin.com
    3,026 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 45% Large, 34% Medium

What Do G2 Reviewers Say About Ivanti Autonomous Endpoint Management?

AI-generated summary from verified user reviews

Pros
  • Users value the strong automation features of Ivanti, which simplify patching and improve system management efficiency.
  • Users value the automation and intelligence features of Ivanti for enhancing efficiency and proactive issue management.
  • Users value the strong automation and self-healing features of Ivanti, enhancing efficiency and device management visibility.
  • Users value the access ease of Ivanti Autonomous Endpoint Management, simplifying integration across various operating systems effortlessly.
  • Users value the reliable Apple device management that prevents locked phones and enhances functionality through easy implementation.
Cons
  • Users experience communication delays, particularly in support responsiveness, impacting troubleshooting during critical updates.
  • Users experience feature issues with a cluttered UI, slow performance, and challenging setup and customization processes.
  • Users find the UI cluttered and non-intuitive, making navigation and access to tools frustrating and inefficient.
  • Users experience slow performance with Ivanti when managing large device counts, impacting efficiency during tasks.
  • Users find the complexity of Ivanti Autonomous Endpoint Management challenging due to a steep learning curve and cluttered UI.

What Are Recent G2 Reviews of Ivanti Autonomous Endpoint Management?

What Are G2 Users Discussing About Ivanti Autonomous Endpoint Management?

N-central

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.

Average Rating: 4.4/5.0

Total Reviews: 553

How Do G2 Users Rate N-central?

  • Ease of Admin: 7.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.0/10 (Category avg: 8.9/10)
  • Ease of Use: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind N-central?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Director, Operations Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About N-central?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of N-able N-central, finding its interface and features streamline IT management effectively.
  • Users value the automation capabilities of N-able N-central, enhancing efficiency and proactive IT management.
  • Users value the deep visibility and proactive alerting of N-able N-central, simplifying IT management and enhancing monitoring.
  • Users appreciate the remote management capabilities of N-able N-central, enhancing efficiency and support for their teams.
  • Users appreciate the deep visibility and proactive alerting of N-able N-central, enhancing endpoint health management and efficiency.
Cons
  • Users highlight missing features in N-able N-central, such as outdated UI and inadequate reporting capabilities, impacting efficiency.
  • Users experience feature issues with N-able N-central, including a cluttered interface and command truncation problems.
  • Users feel that N-able N-central needs improved user experience and streamlined navigation for enhanced efficiency and intuitiveness.
  • Users find the learning curve steep due to a non-intuitive interface that complicates navigation for new technicians.
  • Users find N-able N-central to be not user-friendly, with a cluttered interface and inefficient navigation affecting their experience.

What Are Recent G2 Reviews of N-central?

What Are G2 Users Discussing About N-central?

HCL BigFix

HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: A single-agent, unified platform for endpoint and infrastructure management Centralized visibility and control across 165M+ endpoints and 120+ operating system variants Automated patching, continuous compliance, and real-time vulnerability remediation with >99.5% first-pass patch success AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX)

Average Rating: 4.3/5.0

Total Reviews: 123

How Do G2 Users Rate HCL BigFix?

  • Ease of Admin: 8.4/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Quality of Support: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind HCL BigFix?

  • Seller: HCL Technologies
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Noida, Uttar Pradesh
  • LinkedIn® Page: www.linkedin.com
    258,955 employees on LinkedIn®
  • Ownership: NSE - National Stock Exchange of India

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 35% Medium, 34% Small

What Do G2 Reviewers Say About HCL BigFix?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of HCL BigFix, enhancing security and reducing operational efforts effectively.
  • Users value the centralized management of HCL BigFix, enhancing operational efficiency and security across numerous endpoints.
  • Users appreciate the ease of use of HCL BigFix, benefiting from its centralized management and real-time visibility.
  • Users appreciate the real-time visibility and centralized management of HCL BigFix, enhancing security and reducing operational efforts.
  • Users appreciate the efficient patching process of HCL BigFix, enhancing management and security across numerous endpoints.
Cons
  • Users find the complex UI of HCL BigFix challenging, hindering intuitive navigation and causing a steep learning curve.
  • Users find the learning curve steep with HCL BigFix due to its complex UI and time-consuming custom content creation.
  • Users find the poor interface design of HCL BigFix complex and unintuitive, complicating their learning process.
  • Users find the poor reporting capabilities of HCL BigFix hampers access to clear business insights.
  • Users find the UI complex and unintuitive, leading to a steep learning curve and challenging user experience.

What Are Recent G2 Reviews of HCL BigFix?

What Are G2 Users Discussing About HCL BigFix?

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors. 7) Patch Management** for operating systems as well as third-party applications. 8) IT Documentation** and a modern **self-service portal** for end users. 9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

Average Rating: 4.4/5.0

Total Reviews: 207

How Do G2 Users Rate SuperOps?

  • Ease of Admin: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind SuperOps?

  • Seller: SuperOps Inc
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Claymont, US
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 85% Small, 14% Medium

What Do G2 Reviewers Say About SuperOps?

AI-generated summary from verified user reviews

Pros
  • Users commend SuperOps for its intuitive ease of use, making it accessible for technicians of all skill levels.
  • Users praise SuperOps for its excellent customer support, highlighting quick responses and effective ticket management.
  • Users appreciate the exceptional support and extensive features of SuperOps, enhancing their daily operations and effectiveness.
  • Users praise SuperOps for its intuitive and friendly interface, making it easy for technicians to navigate and use.
  • Users love the intuitive interface of SuperOps, making navigation and task execution straightforward and efficient.
Cons
  • Users note the missing features in SuperOps, particularly in advanced Runbook options and app functionality.
  • Users note feature issues in SuperOps, mentioning cumbersome workflows and a need for better integration options.
  • Users face integration issues with SuperOps, particularly with quoting modules and certain third-party connections affecting efficiency.
  • Users experience access limitations with advanced Runbook options and additional steps for deploying to workstations.
  • Users note a lack of integrations with key tools, which limits functionality and adds inefficiencies to their workflow.

What Are Recent G2 Reviews of SuperOps?

Brandon Summers-Miller
BS
Researched and written by Brandon Summers-Miller
Updated