Highest Rated Managed Live Chat Providers | G2

The Top 6 Managed Live Chat Providers

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G2 Satisfaction Score

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#1

Ngage Live Chat

86

Overall Satisfaction Score

86

Top Industries of Reviewers:

Law Practice

44%

Legal Services

44%

Marketing and Advertising

8%

Information Technology and Services

4%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

9.9

Communication Skills

Average: 9.5

9.9

Professionalism

Average: 9.7

9.9

Responsiveness

Average: 9.8

10.0

Execution Ability

Average: 9.5

9.9

Expertise of Team

Average: 9.4

9.9

#2

81

Overall Satisfaction Score

81

Top Industries of Reviewers:

Apparel & Fashion

55%

Civic & Social Organization

18%

Publishing

18%

Consumer Electronics

9%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

10.0

Communication Skills

Average: 9.5

8.5

Professionalism

Average: 9.7

10.0

Responsiveness

Average: 9.8

10.0

Execution Ability

Average: 9.5

9.2

Expertise of Team

Average: 9.4

9.2

#3

Chat Metrics | Managed Live Chat

80

Overall Satisfaction Score

80

Top Industries of Reviewers:

Computer Software

33%

Health, Wellness and Fitness

22%

E-Learning

22%

Nanotechnology

22%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

9.9

Communication Skills

Average: 9.5

9.9

Professionalism

Average: 9.7

10.0

Responsiveness

Average: 9.8

9.9

Execution Ability

Average: 9.5

10.0

Expertise of Team

Average: 9.4

9.2

#4

Teleperformance

80

Overall Satisfaction Score

80

Top Industries of Reviewers:

Consumer Services

30%

Telecommunications

30%

Banking

20%

Marketing and Advertising

20%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

8.9

Communication Skills

Average: 9.5

8.7

Professionalism

Average: 9.7

8.3

Responsiveness

Average: 9.8

8.7

Execution Ability

Average: 9.5

8.2

Expertise of Team

Average: 9.4

8.5

#5

Melu Managed Live Chat

80

Overall Satisfaction Score

80

Top Industries of Reviewers:

Accounting

31%

Construction

23%

Information Technology and Services

23%

Legal Services

23%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

9.9

Communication Skills

Average: 9.5

9.9

Professionalism

Average: 9.7

9.9

Responsiveness

Average: 9.8

10.0

Execution Ability

Average: 9.5

9.9

Expertise of Team

Average: 9.4

9.8

#6

Smith.ai Live Chat

79

Overall Satisfaction Score

79

Top Industries of Reviewers:

Legal Services

50%

Law Practice

33%

Financial Services

11%

Hospital & Health Care

6%

Ratings from Reviews (out of 10):

Ease of Doing Business With

Average: 9.8

10.0

Communication Skills

Average: 9.5

10.0

Professionalism

Average: 9.7

10.0

Responsiveness

Average: 9.8

10.0

Execution Ability

Average: 9.5

9.8

Expertise of Team

Average: 9.4

9.8