Forma
Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team. Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”
Average Rating: 4.8/5.0
Total Reviews: 819
Who Is the Company Behind Forma?
- Seller: Forma
- Company Website:
- Year Founded: 2017
- HQ Location: San Francisco, CA
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LinkedIn® Page: www.linkedin.com
216 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Software Engineer, Senior Software Engineer
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 70% Large, 21% Medium
What Do G2 Reviewers Say About Forma?
AI-generated summary from verified user reviews
Pros
- Users find Forma's ease of use refreshing, simplifying claims submission and enhancing financial lifestyle management.
- Users value the simple and user-friendly interface of Forma, making setup and navigation effortless.
- Users value the efficient single sign-on feature and fast claims review, enhancing their experience with Forma.
- Users value the submission ease of Forma, enjoying a seamless experience and efficient claim management.
- Users find Forma intuitive and easy to use, praising its quick setup and seamless claim submission experience.
Cons
- Users are often frustrated with claim issues in Forma, facing rejected claims and poor communication regarding denials.
- Users express concern over insufficient information about allowable purchases and vendor locations, leading to frequent frustrations.
- Users experience reimbursement issues with Forma, including unclear purchase guidelines and frequent denials for covered services.
- Users express concerns over the lack of information regarding coverage and reimbursement details, leading to confusion.
- Users experience poor customer support, facing delays in responses and difficulties in real-time issue resolution.
What Are Recent G2 Reviews of Forma?
Rating: 4.0/5.0 stars
— Zyon P.
"Fast Claim Approvals and a Simple, Comprehensive Submission Process"
Rating: 5.0/5.0 stars
— Andrew T.

