IT Infrastructure Consulting Providers Resources

IBM Technology Support Services is always innovating to provide you with better, faster service at a greater value. • IBM utilizes IBM Watson to diagnose problems (generating a 40% reduction in problem determination time). • IBM is pioneering the use of Augmented Reality to solve issues, so problems can be resolved more quickly. • IBM employs dynamic automation to address repetitive and routine incidents, these “virtual engineers” are addressing 64% of incidents automatically, reducing a situation’s resolution time by 80 minutes on average. • IBM is deploying Predictive Maintenance solutions via IBM Analytics tools, so that we can solve your problems before they happen – avoiding unplanned downtime.

Yes! Working with OEMs (such as Juniper, Riverbed, Cisco, F5, Palo Alto), IBM partnerships provide our clients a single point of contact for their IT issues and the confidence to know they receive the expert support they need. You can see a listing of some of the brands we partner with and support at http://ibm.biz/BrandsWeSupport

Simplify processes and reduce the time spent dealing with multiple vendors by having IBM as the single point of contact for your entire IT support. IBM can manage your contracts or provide the support for all your devices; ensuring clear IT support accountability whenever a problem arises. See how much you could save by using IBM Multi Vendor Support services: http://ibm.biz/simplifyitsupport