User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Resonate CX is a platform that provides real-time feedback from clients, streamlines the feedback process, and integrates with OfficeRND to pull client info for surveys.
- Users frequently mention the ease of use, the valuable insights provided by the platform, the ability to track NPS scores and client feedback, and the efficient initial setup process.
- Users mentioned challenges with the user interface, the lack of mandatory explanations for low scores, the inability to remove mistakenly submitted scores, and the need for customizable alerts for high-priority issues.
