Customer Communications Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Communications Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Customer Communications Management Software Articles
What Is Customer Communication Management? Explore CCM
Communication is the key that most of us never find.
Customer Communication: 8 Tips to Save Time and Money
How you talk the talk says a lot about how you walk the walk.
Customer Communications Management Software Glossary Terms
Customer experience (CX) is a buyer’s overall impression of their interactions with a company. Learn about ways to measure and improve CX.
by Kelly Fiorini
Customer segments are groups with commonalities for tailored marketing. Learn how company's divide their customer base and how this increases revenue.
by Martha Kendall Custard
Asynchronous messaging allows people to communicate without being concurrently engaged on a platform. Learn how async messaging boosts efficiency for businesses.
by Brittany K. King
