Conversational Intelligence Software Resources

Glossary Terms and Discussions to expand your knowledge on Conversational Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.

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Conversational Intelligence Software Glossary Terms

Conversational AI

Conversational AI is a branch of artificial intelligence using machine learning and natural language processing to engage with users in human language.

by Harshita Tewari

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Conversational Intelligence Software Discussions

Question on: Clari

Is it possible to edit a template in-line when using gmail?

Sometimes I will notice an error in an email (often a single character that I would like to fix). Is it possible to make a correction to a template without having to find it again on the full Groove website? If not, even a simple "open this template in the Groove editor" would be tremendously helpful. I

Yes! 1. Hit Goove icon 2. Select you template 3. hit the pencil in the top right 4. Done. :)

Answered: Michael Minnis on June 16, 2020

I am unable to translate this text as it is already in English. If you have text in an unknown language, please provide it for translation.

Answered: John Kline on May 26, 2020

Refresh and check for updates.

Answered: Diane Colon on May 26, 2020

I am unable to translate imperative verbs, so there is no translation needed for this text.

Answered: Grace A. Lowe on May 28, 2020

Yes, you can.

Answered: Chaitali Sharma on May 28, 2020

Hi Nathan, Currently it isn’t possible to edit the template directly in-line when you’ve inserted it into a new message, but you can still edit this template within Gmail by selecting the template option from the Groove compose bar and then clicking on the template from your Recent list. Once you’ve selected the template there you can use the pencil icon to make edits to the body of the template. Here's a screenshot showing what that looks like: https://share.getcloudapp.com/d5u0PZQb The changes you've made to that template won't immediately reflect in your message so you will need to re-insert the template in order to see those, but hopefully this helps to save some time rather than having to go into the Groove app itself to make those changes.

Answered: Danielle Reardon on May 25, 2022

Yep! You can edit a template on the fly, in the email compose window. You can also update and save any edits easily in the compose email window.

Answered: Bart Johnson on May 26, 2020

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Question on: Clari

Schedule emails

I have tried scheduling emails on Groove, but I don't understand where they go. Like Gmail has a separate tab for Scheduled emails, does Groove have a similar setup?

Hi Nikhita, Scheduled emails go to different places based on whether they were scheduled from Gmail or Flows. When scheduling an email from Gmail it will go to a scheduled emails section where it can be reviewed and canceled if needed. Check out this article to learn more about scheduling in the email interface: https://help.groove.co/en/articles/1152879-scheduling-when-your-emails-are-sent For flows, scheduled emails will go to the "outbox" of the people tab. Check out this article to learn more about scheduling in flows: https://help.groove.co/en/articles/2469231-people-tab-managing-the-people-in-your-flow If you are having issues with scheduling emails, please reach out to your CSM or Groove Support! Best, Alina

Answered: Alina Kadyntseva on February 2, 2022

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Question on: Clari

Is there any way you can suggest feedbacks on our email content/Subject Line?

Hi Hiten, The best way to test which email content or subject line works best is through A/B Testing in Flows. Feel free to reach out to your CSM or Groove Support to help you set it up. -Alina

Answered: Alina Kadyntseva on February 1, 2022

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